Online payment:

1. The refund will be sent to your SHEIN wallet or original form of payment based on the refund method you chose.

2. If you did not select a refund method, we will proceed according to your choice in the refund record.

Cash on delivery: The refund will be issued to your SHEIN wallet.

Note: Orders paid by SHEIN Gift Card will return the Gift Card by default.

•  If you have returned some or all of the items in your order to us, please allow us a few days to process your return. As soon as we have received your return, you will receive a confirmation from us by email.

• If your refund amount is less than the amount outstanding, your refund will be divided equally over the remaining installments so that the remaining installments are adjusted.

• If your refund amount is greater than the remaining balance you owe, the remaining installments will be cancelled, and the difference will be refunded to your original payment method.

• If you have any other questions about your invoice, please get in touch with the Tabby payment platform.

•  If you have returned some or all of the items in your order to us, please allow us a few days to process your return. As soon as we have received your return, you will receive a confirmation from us by email.

• If subsequent installments have not yet been paid, your invoice will be updated based on the returned items, which may eliminate an installment or reduce the installment costs. Your refund will be applied from the last instalment and retroactively to the previous instalment.

• If you have already paid installments and the refund amount exceeds the outstanding balance payable,  the remaining installments will be cancelled, and the difference will be refunded to your original payment method.

• It is important to note that refunds will be returned to the card used to pay for the individual installments. If you have used different cards to pay for your installments, it is normal not to receive all refunded amounts simultaneously.

• If you have any other questions about your invoice, please contact Tamara payment platform.

Once the refund has been processed, you will receive a refund notification email. Refund time depends on your refund method and bank.

SHEIN Gift Card: 24 hours

SHEIN Wallet 24hours

PayPal: 1-5 business days

Credit/Debit Card: 1-15 business days

For security reasons, the refund will only be processed to the original card from which the payment has been deducted.

If your original card has expired or is no longer valid, you may contact the card issuer (your bank or card company) for assistance; they will still be able to receive the money on your behalf.

Please log in to your SHEIN account→My Assets to check whether your refund has been applied to your 'Wallet.' Please make sure to log in to the correct account then click ' My Wallet .'

For online payment, wallet balances can be used on your next purchase or withdrawn and returned to your original payment account.

For Cash on Delivery, wallet credits can be used for your next purchase, or you can withdraw the balance to your account.

ARN stands for Acquirer Reference Number. Some debit/credit cards will generate the ARN when the refund is successful. The ARN will be displayed on the 'Refund Details' page and we will also send an email to inform you of the ARN.

If you have not received your refund within the standard time frame, please use the refund Acquirer Reference Number to contact your bank for more status updates and information.

1. The bank charges a commission fee.

2. The exchange rate has changed compared to that of the payment.

3. Refunds are used to deduct installment fees.

4. The refund is for the actual price paid, not the sale price.

If you receive less than the original amount, you may contact your bank to check the above scenarios.