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Tracking & Delivery
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Estimated Delivery Time
Outside Of The Time Frame
Customs/Extra Duties
The whole parcel delivered but not received
Why does it shows my package has been delivered but it hasn't?
How long does it take for my order to ship?
Can I change the shipping address when my order is shipped?
Why there is no tracking update for days ?
How long will the order take to arrive?
Where is my order?
Why was my order divided into two or more packages?
Can I request specific shipping courier to deliver my package?
The tracking service shows that the attempted delivery of my parcel was unsuccessfully. What can I do?
Why was my package returned?
What happens if I were not at home when my package arrives?
I notice that my package has been declined by the customs. What can I do?
Why is my parcel detained by customs and not released yet?Can I get an invoice?
Are there any additional fee?
Will I pay for other taxes?
Delivered but not received