* The shipping time is an estimate based on the date the order is paid for, but the actual shipping time may take longer than expected due to reasons such as invalid address(es), customs clearance procedures, or other causes. Additionally, if your order includes special items, such as pre-order and/or customized products, the estimated delivery time will be longer. Please refer to the tracking information for the most accurate delivery date.

If you find that your package has not been delivered within the estimated time, please contact customer service within 90 days of the payment date so that the aforementioned issues can be addressed. Please note that: 1) If the tracking information indicates your package has been delivered but you have not received it, or 2) Your package includes missing/incorrect items or other logistics issues, you should contact us within 60 days of the delivery date shown on the tracking information page. For product warranty queries, refer to the 【Terms & Conditions】 for more details.

* Please click the "Confirm Delivery" button within 6 months (from the date of shipment). After that, the button will turn gray and cannot be used to get additional points.

Due to South African customs regulations, your order will incur import duties. The final payment you made already includes these duties, so you do not need to pay any additional taxes separately.

Canceling items might affect your order's eligibility for free shipping. If, after cancellation, your order no longer meets the criteria for free shipping, you will be required to pay the applicable shipping fee.