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Tracking & Delivery
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Policy Reference Return & Refund
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Processing Payment
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Legal/Security&Privacy Media/CSR
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Suggestion/DisputeALL
Estimated Delivery Time
Outside Of The Time Frame
Customs/Extra Duties
The whole parcel delivered but not received
Why are shipping fees in Puerto Rico different from other states and provinces?
Can I set my delivery for a specific date?
How long will the order take to arrive?
Where is my order?
Why was my package returned to sender?
My tracking info shows that an attempted delivery of my parcel was unsuccessful. What do I do now?
Why is there no tracking update?
Why am i charged for sales tax?
Why can't provide an invoice?
What's Retail Delivery Fees?
Are there any additional fee for customs?
Why can't I buy certain items on SHEIN?
Will my package still be delivered if I accidentally clicked "Received" before receiving it?
Marked as delivered but not received