FAQ
What if I received a defective item?
We apologize for the inconvenience caused by the product problem. Please contact SHEIN Customer Service within 90 days of the payment date so that the aforementioned issues can be addressed.

In order to solve the problem you have reported more accurately and quickly, kindly please provide complete information, including but not limited to clear order numbers, pictures of the defects (Note: blurred/incomplete picture may lead to the issue can not be verified).

Then the related department will verify the issue and provide the best solution for you.
Hope this can help you.
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Have more questions?Contact Customer Service