Additional Self-Service Tools

Additional Self-Service Tools

In addition to the Privacy Request Center, SHEIN offers a variety of self-service tools, where you can learn more about the data in your record, export your profile information, make corrections, change your password, and request to have your account deleted. Because the self-service tools are accessible through a customer’s “My Profile” feature, they are only accessible to current account holders. All other persons should submit a DSR through the “Privacy Rights Requests” link in the SHEIN Privacy Center page.

Access via SHEIN Website
1. Click on the User icon (👤) in the upper right of the SHEIN web page
2. Select the “My Profile” option from the menu
3. Select the “Manage My Account” option
Access via SHEIN Mobile App
1. Click on the User icon (👤) in the lower right of the SHEIN web page
2. Select the gear icon (⚙️) in the upper right corner
3. Select the “Manage My Account” option
Self-Service Tools
Download Account Profile – Users who would like to download a copy of their account profile information can obtain a copy by selecting the “Download Your Information” option.
Delete Account – If you would like SHEIN to delete your account, you can submit the request through the “Delete Account” link (though this self-service feature is only available after you have verified the request, have no pending orders, and no remaining wallet balance).
Correct Your Information – If you believe that we have incorrect or incomplete information about you, you can make those changes in My Profile settings. It allows you to modify basic account information, such as profile picture, size, or style preferences. Additionally, you can add or edit your payment methods and saved addresses to streamline the checkout process.
  • ✤  Address Book – Update your physical addresses and phone numbers on file.
  • ✤  My Measurements (website only) – Add, update, or delete physical measurements you previously entered.
  • ✤  Preferences (website only) – Manage your personal Preferences by selecting “My Profile” -> “Preferences”.