About My Wallet

1. What Is My Wallet?
It is a virtual wallet linked to your SHEIN account where you will be able to store and access your credits if you return items and choose a store credit instead of a refund to the original credit card or PayPal account used to make the purchase.
2. How To Use My Wallet?
You may view your wallet balance by signing onto your account and clicking “My Wallet” under “My Assets” or at checkout. You may apply your SHEIN wallet balance to a purchase on SHEIN only subject to the Terms , excluding purchase of SHEIN CLUB membership. Please note that if the currency used to pay for your order differs from that of your wallet, the wallet balance box will not appear on the checkout page.
3. Can I Still Pay With My Wallet If I Already Applied Bonus Points And/Or A Coupon Code?
Yes! You may use your wallet balance as well as a coupon and/or bonus points, subject to the Terms .
4. Can I Withdraw The Money From My Wallet?
If you return an item and choose to receive a store credit instead of a refund to the credit card or PayPal account originally used to make the purchase, you will not be able to redeem the store credit for cash.
5. Can I Transfer My Wallet Balance To Another SHEIN Account?
Unfortunately, transferring the wallet balance from one SHEIN account to another SHEIN account is not possible.
6. I Never Used The Wallet Balance, Why Is It Empty?
If you checked out with your wallet balance but did not complete the transaction, the balance applied will stay with the unpaid order. To restore the balance, simply cancel the order by clicking the CANCEL button in My Orders, and the balance will be returned to your wallet.