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Estimated Delivery Time
Outside Of The Time Frame
Customs/Extra Duties
The whole parcel delivered but not received
What should I do if the tracking shows delivered but the delivery address is wrong?
What if I accidentally tapped "Received"?
Can I change the delivery to my home address instead?
How long can my package be held / What happens if I don't pick it up?
What should I do if I haven't received a pickup code?
Where do I pick up my package?
What do I need to bring to pick up my package?
If it says "Out for Delivery," will I definitely receive it today?
Is my package delivery slower than expected?
What happens if my package is not delivered before the latest estimated delivery date?
What should I do if I'm not home when the package is delivered?
Why hasn't my package arrived even though the earliest estimated delivery date has passed?
What should I do if my package is delayed ?
When will my package be delivered?
Why hasn't my package been delivered after being handed to the courier?
Can I speed up the delivery of my package?
Can I switch to a different courier?
Why can't I change my delivery address?
Can I request delivery at a specific time or location?
Why isn't the tracking updated immediately after customs clearance?
When will my package be delivered after customs clearance?
Why does it keep showing "Prepared for customs clearance"?
Do I need to pay customs duties?
What should I do if I have to pay customs duties?
Do I need to provide any documents for customs clearance?
How long does customs clearance take?
Why does my package show "Prepared for customs clearance" before arriving at the destination country?
What does "Prepared for customs clearance" mean?
How long will delivery take after arriving at the destination airport?
Why hasn't my package been delivered after arriving at the destination airport?
Does departure mean I will receive my package soon?
Why hasn't the tracking been updated for a long time after departure?
How long will the "Arrived at Airport, Ready for Departure" status last?
What does "Arrived at Airport, Ready for Departure" mean?
Why has my package been stuck at "In transit to airport" for so long?
What does "In transit to airport" mean?
Why was my order split into multiple packages?
Why isn't the tracking updated immediately after shipment?
What does "Shipped" mean in the tracking info?
What is my tracking number?
Can I receive my order before a certain time?
Why is the purchase order placed at the same time split into multiple orders?
Why my parcel has not be delivered to the store ?
How long will the order take to arrive?
Where is my order?
I am not satisfied with the delivery service
Why can't I get in touch with the courier?
Why was my package returned?
Order/Package Status Abnormal
Why does the tracking number not work?
Why there is no tracking updated?
Why is my order delayed?
What happens if I am not at home when my package arrives?
Why was the  custom charge not displayed at checkout?
Does the small parcel fee imposed on all packages from outside the EU starting July 1, 2026, apply to SHEIN orders?
Are there any additional fee?
Are the price increases due to the inclusion of taxes?
Why have product prices become more expensive?
Has the return policy changed? Are there any additional taxes or fees for returns?
Do you have warehouses in Europe? Are there no customs duties required for shipments from European warehouses?
Will my package be inspected by customs and  charged customs duties?
Do I need to pay a €3 tax when placing an order?
Do I have to pay customs?
What if I was charged any tariffs？
Delivered but not received
What should I do if I accidentally clicked the "Received" button?