Cash On Delivery is a new service at SHEIN offered to our customers in Thailand, which means to pay money when the goods arrive, so that our customers enjoy better service.
The subtotal of the order amount shall be between
The correct shipping address and mobile phone number are necessary.
The COD fee is
The order is confirmed after you enter the verification code in the message sent to your mobile phone and the code is valid for 30 minutes.
You can cancel the order yourself from 10 minutes to 6 hours after confirmation. If failed, it means the order has been processed for shipping. In this case please contact customer service to try canceling the order.
2. Shipping & Delivery
There are two shipping methods for SHEIN orders, ECONOMIC SHIPPING and STANDARD SHIPPING. Please refer to the specific shipping time limit
. There may be special circumstances that may cause a delay. We will do our best to ship the products to you as soon as possible.
The shipping courier will deliver the parcel to you at your address and receive the order amount instead of us. Please prepare the correct thai baht in advance and make sure that your mobile phone is not locked so that the shipping courier can contact you.
3. Return & Refund
For more information about the return, please refer to our return policy
The refund is processed within 5 business days after we receive your return package. For COD orders, the amount will be returned to your SHEIN wallet and you can use it with the coupon code and points in the next purchase. Returning the amount to the SHEIN wallet needs approximately 24 hours. Once the refund of your COD orders has been issued to your SHEIN wallet, the balance can not be withdrawn or transferred to another account or bank card.