Life is complicated enough.
Our appearance makes payment easier.
Freedom as you wish, owning what you love.
Be at least 20 years of age and currently reside in Thailand
Have a mobile phone number registered under your THID with your telco
Use a Thailand credit or debit card to make the purchase.
What is Atome?
Atome is a “buy now, pay later” mobile app that splits your bill into three equal payments over three months. Atome charges zero interest and zero service fees. After downloading Atome mobile app and setting up your account, scan an Atome QR code to pay.You pay 1/3 of the total bill on the spot. The second payment will be due 30 days later, and the third, the following month.
I don’t live in Thailand, does it mean I can’t use Atome?
You can use Atome to pay as long as you link a Thailand-issued credit or debit card to your Atome mobile app when setting up your account. The purchase also has to be in THB currency.
Am I eligible to use the Atome service?
To use the service, you must:
- Be at least 20 years of age and currently reside in Thailand.
- Have a mobile phone number registered under your THID with your telco.
- Use a Thailand credit or debit card to make the purchase.
How do I pay using Atome?
After downloading the Atome mobile app and setting up your account, scan the Atome QR code to pay when you choose Atome as a payment option.
Can I make a refund? Where can I see my refund status?
It depends on SHEIN’s return and refund policy. As long as SHEIN agrees to the refund, Atome will immediately process your refund.
If you receive a full refund, any unpaid amount will be cancelled, and the amount already charged will be refunded. For example, if you’ve made your first repayment, we’ll cancel the two other payments and you’ll also get your first payment refunded.
Your Atome account will be updated to reflect the full or partial refund under the “Bills” tab.
Can the repayment date be pushed back?
Under normal circumstances, no, but if you are facing technical difficulties or other problems that prevent you from paying on time, though, please get in touch with Atome as soon as possible so Atome can provide you with the support that you need.
For full terms and conditions please visit Atome's FAQ link:
For Atome's customer service you can contact: