1. What is My Wallet?
It is a virtual wallet linked to your SHEIN account where you will be able to access your wallet credits if you return an item and choose to receive a wallet credit instead of a cash refund to the original method of payment used. The wallet credits can be used for future purchases on SHEIN or refunded to the original form of payment at any time, subject to the Terms and Conditions.
2. How do I use My Wallet?
You may view the balance of your wallet credits in the Wallet at checkout then apply it to your purchase.
Please note that if the currency selected to pay for your order differs from that of your wallet credits in your Wallet, the balance of your wallet credits will not appear on the checkout page.
3. Can I still pay with My Wallet If I already applied bonus points and/or a coupon code?
Yes! You may use your wallet credits as well as a coupon and Bonus Points.
4. How do I withdraw money from My Wallet?
Simply click the WITHDRAW WALLET CREDIT button, enter the amount you would like to withdraw and click SUBMIT to confirm. The funds will be returned to your account with relevant payment processing agent or the credit card from which the original payment was taken. Under no circumstances will we allow a refund of your wallet credits in cash (i.e., providing you with notes and coins).
5. How long does it take for the money withdrawn to appear in My Account?
It normally takes 1-5 business days for the funds to appear in your account with relevant payment processing agent, or 7-14 business days for the funds to be credited back to your credit card.
Please keep in mind that the funds will be returned to the original account that was used to tender payment, whether it is a PayPal account, your account with another payment processing agent, or a credit card.
6. Can I withdraw the Wallet Credit to another card?
The wallet credits cannot be withdrawn or refunded to another card or account that is not the original method of payment used when you placed the order.
The funds will return to your account with relevant payment processing agent or the credit card from which the original payment was taken.
7. Can I transfer My Wallet balance to another SHEIN account?
Unfortunately, transferring the wallet credits from one SHEIN account to another one is not possible. If you wish to withdraw your wallet credits, you may use the WITHDRAW WALLET CREDIT feature. The funds will be returned to your account with relevant payment processing agent or the credit card from which the original payment was taken.
8. Why can’t I withdraw My Wallet Credit?
Please ensure that the amount you entered to be withdrawn does not exceed the amount of the wallet credits. If you are still experiencing issues, please contact our "Customer Service Platform."
9. I never used My Wallet Credit, why is My Wallet empty?
If you checked out with your wallet credits and have placed an unpaid order, the wallet credits applied will stay with the unpaid order.
To restore the balance of wallet credits, simply cancel the order by clicking the “Cancel” button in My Orders, and the wallet credits will be refunded to your Wallet.