We hope you love what you've ordered! But just in case you're not 100% satisfied, we've made the return process super easy.
How long do I have to make a return? Do I need to pay for the shipping?
1. We gladly accept returns within 15 days of receipt for most items in new condition.
2. Shipping is free on your 1st return for any order. For any additional returns from the same order, 3SGD for drop off or 4SGD for pick-up service and the fee will be deducted from your refund for each return as the return label fee.
Return multiple items from different orders in the same package
If you want to return items from different orders, you can return them together. When the items you returned meet the conditions for merging labels, you can select all the items in the COMBINE RETURN LIST. Remember to keep all of the items to be returned in one package.
How do I make a return? (Due to uncertainties in the pickup, it's recommended to choose Drop off.)
1. Sign into your SHEIN account.
2. Find the order in My Orders , click the "Return Item" button.
3. Select the item(s) you would like to return, indicate the reason, and submit.
4. Select the return method: DROP-OFF or Pick-Up Service .
5. If you choose to drop off，please prepare the return items and pack them carefully, print the return label and attach it to your return parcel, then drop off the package at any collection point you find out.
6. If you choose pick-up service, please prepare the return items and pack them carefully, mark Return Shipping Number on your return parcel, then wait for the delivery man to pick up the parcel.
You can click the Return video for more information on the return steps.
Can I still return items if they are worn, damaged, or have the tags removed?
1. Items must be returned unworn, unwashed, undamaged, and with all original tags attached. Kindly noted when your return item arrives at our warehouse, we will inspect and/or test it. lf we find that it does not meet the return requirements, such as but not limited to washed, damaged, unsealed activation, removal of the original tags attached, damage to the hygiene sticker, or any other situation we deem the product not suitable for resale, SHEIN will not be able to provide you with a refund or exchange. Items that do not meet the return requirements will not be returned back to you and will be recycled instead.
2. The following items cannot be returned or exchanged: bodysuits, lingerie, swimwear, jewelry, underwear, event & party supplies, DIY supplies, pet supplies, beauty and accessories (except scarves, bags, and mermaid blankets).
3. Please note that customized items and free gifts cannot be returned or exchanged. In addition, order cancellation for customized items is not supported.
Important Notice:
1. Please do not send your return to the address on your package. This is not the return address and will affect processing your return.
2. Please be sure to double check your returns before shipping them out. We will not be held responsible for the return of non-SHEIN products.
3. If you receive a damaged/defective item, please contact SHEIN Customer Service within 24 hours of receipt.
How will I get my refund？
Your request will be processed within 5 business days after we receive your return. The refund will be issued to your SHEIN Wallet or the original payment account as per your request.
Note: The original shipping fee and shipping guarantee are non-refundable.
NOTE: If there is an issue with your return, please contact Customer Support within 90 days from the date your order was placed.