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Tracking & Delivery
Tracking & Delivery Policy Reference
Policy Reference Return & Refund
Return & Refund Processing
Processing Payment
Payment Account Issues
Account Issues Pre-sale
Pre-sale Legal/Security&Privacy
Legal/Security&Privacy Media/CSR
Media/CSR Suggestion/Dispute
Suggestion/DisputeALL
Estimated Delivery Time
Outside Of The Time Frame
Customs/Extra Duties
The whole parcel delivered but not received
Where is my order?
Why was my order divided into two or more packages?
Why there is no tracking updated?
Why is my order delayed?
Why was my package returned?
Are there any additional fee?
Is it possible that there has a specify logistics channel to avoid tariff/customs fee?
Can you please help me to declare my parcel at a low price to avoid tariffs/customs fee?
Delivered but not received
The tracking service shows that the attempted delivery of my parcel was unsuccessfully. What can I do?