IMPORTANT INFORMATION:
The return policy is a commercial policy that allows customers, under certain conditions and in accordance with the terms and conditions set out below, to return items that are no longer eligible for the right of withdrawal, in order to obtain a refund. This policy is supplementary and distinct from the legal right of withdrawal, which applies during the first fourteen (14) days from receipt of the product.
This means that, if you wish to return any ordered products:
between the 1st and 14th day from receipt, you can exercise your right of withdrawal and the conditions described in section 9 of the GCS [ https://ro.shein.com/Terms-and-Conditions-a-399.html].
between the 15th and 30th day from receipt, the conditions set out below will apply.
Please note that Infinite Styles Services Co. ("SHEIN") will process all returns on behalf of the relevant seller (please refer to information regarding the allocation of obligations).
Table of Contents
1. How long do I have to make a return?
Under certain conditions, we accept returns of products within thirty (30) days of receipt for most items in new condition that are no longer eligible for the right of withdrawal.
2. What items can I return?
 Non-returnable items:This product can be returned within the 14-day right of withdrawal, but not during the extended commercial return period |
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• Bodysuits, underwear, jewelry, cosmetics, lingerie, event and party items, DIY craft materials, pet items and accessories (except for "mermaid" scarves, bags, and blankets). • Cosmetics if the seal has been broken. • Items marked as non-returnable. • Free gifts (depending on the condition of the item at the time of payment). • Personalized items. In addition, cancellation of orders for personalized items is not accepted. |
Return requirements for returnable items:
 Wedding dresses, suits, and other clothing items |
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| Items must be new, unworn, unwashed, undamaged, and have the original tags attached and the hygiene sticker (if applicable) intact. |
 Human hair wigs |
| Items must be new, unworn, unwashed, undamaged, and have the original tags attached. Specifically, items will be inspected for evidence of washing, discoloration, cutting, or other modifications or damage. |
 Footwear, bags, and luggage |
| Items must be returned in new, unworn, undamaged condition, in the original branded box, and with all accessories (shoe buckles, laces, dust bags, etc.). Footwear must have been tried on only on a soft, clean surface. |
 Furniture |
| Items must be new, unused, undamaged, and in the original packaging (including all accessories, manuals, and parts included). |
 Mobile phones, laptops, projectors, tablets, and other electronic devices |
| Items must be returned in their original condition, sealed and unactivated. Please delete all personal information from the product and pack it in the original packaging, together with all manuals, accessories, and any "free" gifts provided with the product. If the product has missing parts or is in unsalable condition upon return, we cannot offer you a refund. If you wish to claim the manufacturer's warranty, we will help you contact the manufacturer. |
 Other categories |
| Items must be returned in new condition, with the original packaging. |
3. How can I return items?
1. Log in to your SHEIN user account.
2. Go to "My Orders" and find the order containing the item(s) you wish to return.
3. Click the "Return (combined)" button, select the item(s) you wish to return, indicate the reason, and click "Next Step". Please note that some items cannot be returned, as specified above.
4. Select the "Return Method". Please note that, due to restrictions imposed by logistics carriers, certain return methods may not be available for certain items.
5. Select the "Refund Method" and click "Submit".
6. In certain cases, we reserve the right, at our sole discretion, to issue a refund for an item without requiring you to return it.
NOTE:
● If you wish to return items from different orders, you can return them together. When the items you are returning meet the conditions for label unification, you can select all items from the COMBINED RETURNS LIST. Remember to keep all items to be returned in a single package.
● If you need to return an oversized or overweight item, or if you are returning items from a remote area, you may be required to arrange the return shipment yourself. In such cases, you will need to cover the shipping costs in advance and keep proof of shipment. Once you have returned the items and they have successfully passed our quality inspection, you can contact us for reimbursement of the shipping costs.
4. What are the return methods and return fees?
| Return Method | Return Documentation | Printer Required | Return Fees |
|---|---|---|---|
SAMEDAY Locker drop-off | PIN code | No | The cost for each return label is 4.5 EUR and will be deducted from your refund. |
| Self-return | Depends on your logistics provider | You must pay the return fee directly to your logistics provider, and we do not reimburse the costs. | |
NOTE:
● Do not return the package directly to the sender's address on the original package or to the address on our return label, as these are not the actual return addresses and may affect your refund.
● If you wish to use the original shipping packaging to return the items, please remove/cover the shipping label on the outside of the packaging to prevent the return from being mistakenly sent to you.
5. How do I modify a return request?
Go to "My Orders" → Click "Returns" → Click "Return and Refund Record" → Click "Details" → Click "Modify returned items", select the item(s) you wish to add/remove, indicate the reason, then submit the request.
6. How do I locate a return label/QR code?
Go to "My Orders" → Click "Returns" → Click "Return and Refund Record" → Click "Details" → Click "Save Label" to view and download the return label.
7. How do I cancel the return request?
Go to "My Orders" → Click "Returns" → Click "Return and Refund Record" → Click "Details" → Click "Cancel Request"
8. When will I receive my refund and under what conditions?
| Return Shipment | Return Receipt | Warehouse QC | SHEIN Refund | Financial institution processing time |
|---|---|---|---|---|
| 5-7 days | 5-7 days | 1 day | Processing typically takes between 2-10 business days, depending on your financial institution. | |
When a returned item arrives at our warehouse, we will inspect and/or test it. If we find that the product does not meet the return requirements, such as but not limited to, washed, damaged, unsealed, activated, removal of the original attached tags, damage to the hygiene sticker, or any other situation we deem unsuitable for resale, SHEIN will not be able to provide you with a refund.
● The refund will be issued to your SHEIN wallet or to your original payment account, as requested.
● To ensure a smooth and quick refund process, please make sure that the item you are returning matches the details listed in your return request. Any discrepancies may cause delays or prevent us from processing your refund.
● Please double-check returns before shipping them. We will not be responsible for the return of non-SHEIN products.
● If you receive a defective or damaged item, please contact Customer Service within 90 days from the order date. We will investigate the issue and provide an appropriate solution, including a refund, if applicable.