The "5-Day Delivery/Fast Shipping" label indicates that the item may be shipped from a warehouse in Europe. If the item cannot be shipped from a warehouse in Europe, it will be shipped from a warehouse outside Europe. Please note that shipping from outside Europe may result in delays.

If you find that your package has not been delivered within the estimated time, please contact customer service within 45 days from the date of payment so that the above issues can be resolved. Please note that: 1) If the tracking information indicates that your package has been delivered but you have not received it, or 2) Your package includes missing/incorrect items or other logistics issues, you should contact us within 30 days from the delivery date shown on the tracking information page. For product warranty inquiries, please refer to the 【Terms and Conditions】 for more details.

* Click the "Confirm Delivery" button within six months (from the shipping date). After that, the button will become gray and cannot be used to obtain additional points.

The package will usually be delivered within the estimated arrival time. However, the actual delivery date may be affected by flight arrangements, weather conditions, and other external factors. In addition, if your order includes special items, such as pre-order and/or customized products, the estimated delivery time will be longer. Refer to the tracking information for the most accurate delivery date.

The free on-time delivery guarantee service entitles you to receive 500 SHEIN points if your order does not arrive by the estimated date. For more details, please refer to Terms and Conditions for the On-Time Delivery Service .