· How to get a free trial
1. Browse the available free trial products and select the items you want to review (maximum of 3 items per week) and click " Free Trial ".
2. Select your size, fill in the delivery address information, and submit.
3. Go to " My Free Trial " to check the results. Processing time is approximately 1 week.
4. Your order will be automatically issued and shipped once your Free Trial application is approved. You can click the "Post Report" button in the order list to submit the review as soon as you receive the item.
5. You can check the status of your report on the " My Report " page. You only have one opportunity to rewrite your report if your first review does not meet the requirements.
· Introduction to the free trial
1: The general introduction
1.1 What is SHEIN's free trial?
It is a fun platform for our customers to try new clothes for free and review the items currently on our site. You will receive free clothes in exchange for a detailed review of the overall experience, including quality, style, fit, fabric, and construction. This helps improve our brand by providing detailed personal reviews for other customers to see. Everyone wins!
1.2 Review report
If selected to participate in our Free Trial program, you must submit a review report on the item sent to you within 10 days. Reviewers can have the product in hand, feel the texture, see the fit, and know what it's like to wear the piece. Item reviews will offer comments on the material, texture, overall product quality, complete with photos and a detailed description. Excellent reviews will be marked as "High quality" and receive additional SHEIN points.
2: How It Works
1. Select your item for free trial by clicking "Free Trial", the status will be displayed as "Pending" under "My Application".
2. After we review each application, the winners will be announced on the main Free Trial page.
3. If you don't win, your product status will be displayed as "Failed".
4. If you win, your product status will be displayed as "Approved" and the free product will be shipped to the address you provided.
5. Upon receiving the free product, you have 10 days to submit a review report.
6. Be sure to follow all instructions to create and submit your review.
7. We will review your submissions to ensure they follow our requirements.
8. If your review report does not meet the requirements or fails to upload, you will have one more opportunity to resubmit.
Please note that after your review is approved, your words, images, and videos will be used on our product review page. Your username and other personal information will be hidden.
2.1 How to apply
1. Make sure you still have Free Trial opportunities remaining for this week (you get three per week.)
2. To select your free trial items, click "Free Trial"
3. Fill in your mailing address and clothing size.
4. Click "Submit" and watch for your results!
2.2 Report submission
1. Once you receive your free trial item, it's time to do the review! Go ahead and try it on, and take complete, detailed photos of the garment.
2. Click "Upload" to start submitting the reviews and photos.
3. Write a detailed description of the Free Trial item and don't forget to include the same photos.
4. Click to submit your review report.
5. Wait for the review to be processed. If the review report is not submitted correctly, try reposting (only one more opportunity).
3: Qualifications
Any unblocked accounts are eligible for SHEIN free trial.
You are eligible to apply for Free Trials up to 3 times per week.
4: Points Reward Rules
If the review report does not meet the requirements, no points will be awarded.
If the review report meets the requirements, 20 points will be awarded.
If the review report is classified as "Quality Review", an additional 100 points will be rewarded.
5: Rules and Requirements
After processing a free trial, we will generate your order and ship it to you. Before applying for the Free Trial, make sure to select the correct size, address, and other personal information, as we do not resend packages or take responsibility for lost items.
Submit a review report within 10 days of receiving the item. Forgetting or failing to submit style reviews will directly affect your participation in new free trials in the future. Reviews must include a full-body photo and two detailed photos of the item. If your review does not meet the requirements, you may not be selected for Free Trials in the future. If your Free Trial order is not received within 30 days, please contact us at [email protected]
You cannot use a fake account to request Free Trial products in order to receive more free trials. Accounts caught doing this will have their trials automatically canceled, items will not be shipped, and they will be excluded from our free trial membership. This will also result in being banned from other free trials.
Users caught using stolen, fake, or inappropriate photos will have their reviews removed and flagged. This is strictly prohibited and will result in being banned from our free trial program.
If the review report is not approved after submission, the user will have one chance to submit another report. Be sure to resubmit the report according to the instructions.
6: How do we choose the winners?
Free trial testers are chosen through our automatic system. Our system will consider testers' activity levels in previous free trials. The system considers whether the user is a regular shopper, how much they have purchased in the past, and how well they performed in our Free Trials in the past.
7: Quality report requirements
Content
A quality review report will contain the customer's opinions and describe the pros and cons of the received item. It should not only contain negative comments about the item, but should also have some positive aspects.
Photos
Take your own photos when posting your free trial report. Do not use photos from the website or from other customers, as stealing photos is prohibited. Be sure to capture product details while wearing it.
We recommend posting four photos, with a clear focus on item details. We recommend the photos be as follows: 1. A full-body view. 2. Detail photos of the items. 3. How you styled the item or what you like most about the item.
Make sure the photos are proportional in size and in good taste.
Text: Be thorough yet concise. Let us know the pros and cons of the item, as well as important information you wish you had known when purchasing this item.
Recommendations and Suggestions
Feel free to be honest in your opinion. The goal of these free trials is to inform customers what type of product they are receiving when placing an order with SHEIN. Your positive feedback helps other customers and your negative feedback helps improve our company.
8: System Notification
You will receive notifications via email or app push.
Get selected for free trial reviews
Send report reminder
Report results
9: Exceptions
Unfortunately, this Free Trial item is out of stock. This can happen due to size and stock issues with our suppliers. To confirm a replacement item for your free trial reviews, please contact [email protected]
If, at any time during the Free Trial period, there is a quality issue, design defect, shipping issue, or conflict with the Free Trial, you are required to inform us as soon as possible. Please notify us of any defects and issues with the product by email: [email protected]
For any shipping issues, please contact [email protected]
For any additional issues, please send feedback to [email protected]
10: About Tariffs
When you request Free Trial items and these products are confiscated by customs or charged a tariff, users are responsible for clearing the tariff on their own and paying the same tariff.
· Frequently Asked Questions
1. Q: Am I required to pay shipping fees?
A: Shipping fees are covered by us. The only thing we require is that you submit your review within 10 days of receiving the Free Trial item.
2. Q: I requested the same sample with different IDs and was selected on both IDs. Can I get multiple samples?
A: No, members cannot receive multiple samples of the same trial items. It is against our terms to create multiple accounts for free trial items. Anyone found doing so will be banned from our free trial program.
3. Q: Can I keep the free trial item after submitting my review?
A: Yes, of course! If you were selected for the Free Trial, the item is yours after submitting a successful review of the trial product.
4. Q: Will the list of winners be announced?
A: Yes, we will announce the list of winners in the trial center of the website.
5. Q: What should I do if the size or address of the trial order is wrong?
A: Once the order has been generated, we cannot change the size or address of the free trial item. These products are processed and shipped quickly. Please ensure that the size and address information is correct before placing the order.
6. Q: I signed up and was chosen to receive a free trial item; however, I feel the item is not my style and doesn't suit me, can I switch to another item?
A: Unfortunately, once you have signed up and been chosen to receive the Free Trial item, it cannot be changed. Please don't hesitate to ask a friend or family member to help you write a review, if you feel the style better suits them.
7. Q: What should I do if the Free Trial review fails during upload?
If you are unable to upload the review, please check that the submitted link is correct. The link should direct to the free trial product you obtained. The image size is at least 500 * 680px.
If you still cannot upload, please upload the information you want to upload, along with a screenshot of the page showing that you were unable to upload, to our email address: [email protected] , we will verify and assist you as soon as possible.
8. Q: After requesting a product sample, if I think I made a mistake or no longer want the item, can I cancel and request something else?
A: No, once you have requested a free trial item, you cannot cancel it and request something else.
· Contact Us
For questions or complaints, please contact us by email: [email protected]
Response time: 1 business day