1. What is My Wallet?
It is a virtual wallet linked to your SHEIN Account, where you can store and access (1) Wallet Credits and (2) Promotional Wallet Credits (Currently, this site does not offer the Promotional Wallet, but it will be available soon).
Wallet Credits may be provided to you when you return items you purchased on the Site or App, in accordance with our Return Policy, and choose a Wallet Credit instead of a refund to the original payment method. Wallet credit can be withdrawn.
Promotional Wallet Credits may be provided to you if you participate in promotional activities on the Site or App, such as in-app Games and the Check-In program, among others, and earn Promotional Wallet Credits in accordance with the terms and conditions of those promotional activities. There is an expiration date for Promotional Wallet Credits. Use them before the expiration date. After expiration, they cannot be recovered. Withdrawal of promotional wallet credits is not supported.
2. Where to Check My Wallet Balance?
You can check your wallet balance by logging into your account on the SHEIN app or on the SHEIN website. Go to "Me" >
"Wallet" in the SHEIN app or to "My Assets" >
"My Wallet" on SHEIN.com.
3. How to Use My Wallet?
You can view the balance of your wallet credits in the Wallet during checkout and apply them to your purchase. You can apply your SHEIN wallet balance to a SHEIN purchase, provided it is in accordance with the Terms, excluding the purchase of SHEIN CLUB or SHEIN Saver subscriptions.
Please note that if the currency selected for your order payment is different from that of your wallet credits, your credit balance will not appear on the checkout page. However, you can still check the balance in your Wallet after the purchase.
Wallet credits and promotional wallet credits cannot be used to purchase marketplace products, which are marked with the marketplace icon on the product listing page.
4. Can I Pay With My Wallet if I Have Already Applied Bonus Points and/or a Coupon Code?
Yes! You can use your wallet credits or promotional wallet credits, as well as a Coupon and Bonus Points, at the same time.
5. How Do I Withdraw the Money From My Wallet Credits?
Simply click the WITHDRAW WALLET CREDIT button, enter the amount you wish to withdraw, and click SUBMIT to validate. The funds will be returned to the PayPal account or credit card from which the original payment was made.
Please note that Promotional Wallet Credits cannot be withdrawn.
6. How Long Does It Take for the Money Withdrawn From Wallet Credits to Appear in My Account?
Typically, it takes 1 to 5 business days for the funds to appear in your PayPal account, or 7 to 14 business days for the funds to be credited to your credit card.
Please remember that the funds will be returned to the original account used for payment, whether a PayPal account or a credit card.
7. Can I Withdraw the Wallet Credit to Another Card?
Wallet credit cannot be withdrawn to another card. The funds will be returned to the PayPal account or credit card from which the original payment was made.
8. Can I Transfer My Wallet Balance to Another SHEIN Account?
Unfortunately, it is not possible to transfer wallet credits or promotional credits from one SHEIN account to another.
If you wish to withdraw the credits from your wallet, you can use the WITHDRAW WALLET CREDIT function. The funds will be returned to the PayPal account or credit card from which the original payment was made. Please note that promotional wallet credits cannot be withdrawn.
9. Why Can't I Withdraw My Wallet Credit?
Make sure the amount you entered for withdrawal does not exceed the amount of your wallet credits.
10. I Never Used My Wallet Credit, Why Is My Wallet Empty?
If you checked out with your wallet credits and placed an unpaid order, the applied wallet credits will remain with the unpaid order.
To restore the wallet credit balance, simply cancel the order by clicking the Cancel button under My Orders, and the wallet credits will be refunded to your Wallet.