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Estimated Delivery Time
Outside Of The Time Frame
Customs/Extra Duties
Why there is no tracking updated?
How can I track my order?
How long will the order take to arrive?
Which address will my order be shipped to?
I am not satisfied with the delivery service
Why can't I get in touch with the courier?
Why does the tracking number not work?
What is my tracking number?
What happens if I am not at home when my package arrives?
Why is my order delayed?
Why was my package returned?
The tracking service shows that the attempted delivery of my parcel was unsuccessfully. What can I do?
Order/Package Status Abnormal
Are the price increases due to the inclusion of taxes?
Has the return policy changed? Are there any additional taxes or fees for returns?
Do I have to pay customs?
Does the small parcel fee imposed on all packages from outside the EU starting July 1, 2026, apply to SHEIN orders?
Why was the  custom charge not displayed at checkout?
Will my package be inspected by customs and  charged customs duties?
Do you have warehouses in Europe? Are there no customs duties required for shipments from European warehouses?
Why have product prices become more expensive?
Do I need to pay a €3 tax when placing an order?
Are there any additional fee?