Right of withdrawal & Return Policy
We hope you like what you’ve ordered! However, should you wish to return an item you’ve ordered, there are two ways to do so:
- The right of withdrawal:this is a statutory right which allows you, within the first fourteen (14) days of receiving the product, to return an item without having to give any reason. This period applies to all products, subject to the exceptions listed below, and to all sellers. - SHEIN’s Return Policy:this is a commercial policy we have voluntarily put in place to offer you additional terms beyond the fourteen (14) days, because your satisfaction is our priority. This policy allows Customers, subject to certain conditions and in accordance with the terms set out below, to return items that are no longer eligible for the statutory right of withdrawal, to obtain a refund. This policy therefore supplements the statutory right of withdrawal. We have simplified the returns process as much as possible. Please note that Infinite Styles Services Co. Ltd ("SHEIN") will process any returns on behalf of the relevant seller (please see our information on the allocation of obligations). Your return is also subject to the Fair Use Policy. (See our SHEIN Fair Use Returns Policy.) 1. Right of withdrawal
Between the 1st and the 14th day following receipt, you may exercise your right of withdrawal in accordance with the conditions set out in section 9 of the Terms and Conditions. They are reproduced below for ease of reference.
(1) General: The Customer, who is a consumer purchasing from a professional trader, has the right to withdraw from all or part of his or her order, without giving any reason, within (14) days after receipt of the order (date of delivery or collection of the order, depending on the Products and the option chosen by the Customer). In the case of different delivery times for the same order, the above period shall run from the day on which the Customer or a third party indicated by him/her, other than the carrier, acquires the physical possession of the last parcel of the order. Exceptions to the right of withdrawal are set out in subsection (2) below.
(2) Exceptions: Certain Products are not subject to the right of withdrawal. This is the case for Products (i) which have been personalized for the Customer or (ii) that have been unsealed (cases where protective seals have been removed) by the Customer after delivery and that cannot be resold for reasons of hygiene or health protection, which is the case for the following products for instance:
- lingerie and swimwear,
- cosmetic products,
- intimate products (for example razors, brushes (toothbrushes, body brushes, etc.)),
- piercings and earrings without clips.
(3) Exercise of the right: In order for the withdrawal period to be respected, it is sufficient for the Customer to send the communication relating to the exercise of this right (as explained below) before the expiry of the period of fourteen (14) days after receipt of the ordered Products. The Customer can inform us of his/her decision to exercise this right by different means:
- Via the Customer account, by clicking on "My orders", then "Return the item".
- By informing us of his/her decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post to SHEIN; Address: DC-1,Logistyczna 1A 55-080 kąty wrocławskie, Poland, an e-mail sent to [email protected], by phone or via our Customer Service). The Customer may use the model withdrawal form provided at the end of this section, but this is not mandatory. Upon receipt of a withdrawal notification by any of the means described above, we will acknowledge receipt of such a withdrawal on a durable medium (e.g. by e-mail) without delay. (4) Return of Products: If the Customer uses this right of withdrawal the Products must be returned within fourteen (14) days of the communication of the exercise of the right of withdrawal, properly packaged and accompanied by all accessories and user manuals. Please note that:
- The Customer must use the return label available in the Customer account (by going to section "My Orders", and clicking on “Return item” and selecting the Products concerned by the return).
- The return label must be printed and stuck on the return package.
- The return package must be returned to the nearest point of return according to the logistics company corresponding to the return label. The Customer shall send the return package to the address indicated on the return label.
- In the event that the Customer chooses to exercise the right of withdrawal by means of a postal notification to the address indicated above (SHEIN, DC-1,Logistyczna 1A 55-080 kąty wrocławskie, Poland), the Customer must return the Product to that same address at the Customer’s own cost.
- The Customer shall bear the cost of returning the Products.
- Please note that the package must not be returned to the sender’s address which does not correspond to the return address. Otherwise, the package will be lost.
(5) The returned Products must not have been worn or used in any way or handled in any way other than to establish the nature, characteristics, and proper functioning of the Products. For example, Products may be tried on, as would be permitted in a physical store, but not worn for extended periods or used, and the tag must not be removed. The Customer is in this regard informed that he/she will be liable for any diminished value of the Products returned damaged, soiled or incomplete, or more generally in an unsellable condition. In such a case, the refund may be reduced by an amount corresponding to the loss of value of that Product.
(6) Effects of withdrawal: The Customer shall be refunded of all payments made, including the standard delivery charges paid. If the Customer has expressly chosen a more expensive delivery method than the standard delivery method offered by the Seller, only the standard shipping cost will be refunded, unless otherwise indicated. It should be noted that in the event of withdrawal of only part of the order, the refund of the delivery costs and additional costs will be equal to the amount of the costs that would not have been charged to the Customer if the said products had not been purchased.
(7) We will make the refund on behalf of the Seller, without undue delay, using the same means of payment used by the Customer for the payment of the order, and at the latest fourteen (14) days from the day on which we are informed of the Customer’s decision to withdraw from the contract. The Customer is informed that the refund will be withheld until the Products have been received or until the Customer has supplied evidence of having sent back the Products, whichever is the earliest.
(8) Please note that the Customer may also choose to receive a refund in Wallet Credits. These credits may give rise to a refund of the balance via the original payment method used when placing a new order. A digital wallet credit granted by the Operator throughout other means, as described in the GCU, which is not linked to a returned item, cannot however give rise to a cash refund.
(9) In accordance with the GCU, Wallet credits can only be redeemed on the website where the credit was granted (e.g. if the Customer ordered and then returned a product on the pl.shein.com website and chose to receive a credit, this credit can only be redeemed on the pl.shein.com website).
Model withdrawal form
To Infinite Styles Services Co, Ltd, (and, if sent by the post, at SHEIN, DC-1,Logistyczna 1A 55-080 kąty wrocławskie, Poland) on behalf of [INSERT NAME OF SELLER]
I/We hereby give notice that I/We withdraw from my/our Contract of sale of the following goods:
Ordered on / received on:
Name of consumer:
Consumer's address:
Signature of consumer(s) (only if this form is notified on paper):
Date:
2. SHEIN Return Policy
The Return Policy is a commercial policy allowing Customers, under certain conditions and in accordance with the terms and conditions set out below, to return items that are no longer eligible for the right of withdrawal, in order to obtain a refund.
1. How much time do I have for a return?
We accept returns (under certain conditions) within thirty (30) days from receipt most items in new condition, which are no longer covered by the right of withdrawal.
2.Which products can I return?
![]() Non-returnable products:This product can be returned within 14 days under the right of withdrawal from the contract, but not under the extended commercial return period |
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• Body, lingerie, jewelry, cosmetics, underwear, party and event supplies, DIY supplies, pet supplies and accessories (except for scarves, bags, and mermaid blankets). •Cosmetics, if the seal has been broken. • Products marked as non-returnable. • Free gifts (it depends on the status of the item at the time of payment). • Personalized products. Furthermore, cancellation of orders for personalized products is not supported. |
Product return requirements:
![]() Wedding dresses, suits and other clothes |
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| Products must be new, unworn, unwashed, undamaged and unaltered and must have original tags and intact hygiene stickers (where applicable). |
![]() Human hair wigs |
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| Products must be new, unworn, unwashed, undamaged and unaltered and must have original tags. In particular, products will be checked for signs of washing, bleaching, cutting or other alterations or damage. |
![]() Shoes, bags and luggage |
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| Products must be new, unworn, undamaged, returned in original branded boxes with all accessories (buckles, laces, dust bags, etc.). Shoes should be tried on only on a soft and clean surface. |
![]() Furniture_ |
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| Items must be new, unused, and undamaged (including all accessories, manuals, and parts included). |
![]() Mobile phones, laptops, projectors, tablets and other electronic devices |
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Items must be returned in their original sealed and non-activated condition. Please erase all personal information from the product and include any manuals, accessories, and any "free" gifts supplied with the product. If the product has missing parts or is in unsellable condition when returned, we cannot provide you with a refund. If you want to claim a manufacturer's warranty, we will help you contact the manufacturer. |
![]() Other categories |
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| The items must be returned in brand new condition. |
3. How can I return products?
1. Log in to your SHEIN user account.
2. Go to the “My Orders” section and find the order containing the product(s) you want to return.
3. Click the "Return (Combined)" button, select the product(s) you want to return, provide the reason for return and click "Next step". Remember that some products are not subject to return, as specified above.
4.Select the "Return method". Remember that due to restrictions imposed by logistics carriers, some return methods may be unavailable for certain products.
5. Select "Return method" and click "Submit".
6. In some cases we reserve the right, at our own discretion, to refund the product without requiring its return.
NOTE:
● If you want to return products from different orders, you can return them together. When the returned products meet the conditions for combining labels, you can select all products on the COMBINED RETURNS LIST. Remember to place all products for return in one package.
● If you need to return an oversized or heavier product, or if you are returning products from a remote area, you may be required to organize the return shipment yourself. In such cases, you will have to cover the shipping cost upfront and keep the proof of postage. After returning the products and successfully passing the quality control, you can contact us to obtain a refund of the shipping costs.
4.What are the return methods and return fees?
| Return method | Return documentation | Printer required | Return fees |
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INPOST Drop-off at store | PIN code | Nie | Returns are free for the first return of one or more eligible products from any order within the voluntary return period, but are subject to our Fair Use Policy (see our SHEIN Fair Use Policy for Returns).
In the case of the second and each subsequent return from the same order, a shipping fee in the amount of 19 PLN will be deducted from the refund amount. |
Mail_ Poland Drop-off in store | Return label | Yes |
FedEx Pickup service | Return label | Yes |
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| Self-service return | It depends on your logistics provider | You must pay the return fee directly to your logistics provider, and we do not refund the costs. |
● Do not send the package back directly to the sender's address from the original package or to the address on our return label, as these are not the actual return addresses and may affect your refund.
● If you want to use the original shipping packaging to return items, remove / cover the shipping label on the outside of the packaging to avoid accidentally sending the return back to you.
5. How to modify a refund request?
Go to "My Orders" → Click "Returns" → Click "Return & Refund Records" → Click "Details" → Click "Modify returned products", select the products you want to add/remove, provide a reason, and then submit the request.
6. How to find the return label/QR code?
Go to "My Orders" → Click "Returns" → Click "Returns and Refunds Record" → Click "Details" → Click "Save Label" to view and download the return label.
7. How to cancel a return request?
Go to "My Orders" → Click "Returns" → Click "Return & Refund Record" → Click "Details" → Click "Cancel application"
8. When will I receive a refund and under what conditions?
Upon arrival of the returned product at our warehouse, we will perform an inspection and/or testing. If the returned item is used or damaged, missing parts or accessories, or has been damaged due to improper use (and not due to the fault of SHEIN or the seller), the refund will be reduced to reflect the loss in value. If the returned item is completely in a state that prevents further resale, the refund will not be granted. The item will be disposed of unless you instruct us otherwise and agree to cover the costs of its return
