· Free Trial how –
1. Browse the available Free Trial products and select the items you want (maximum of 3 items per week), then click on " Free Trial ”.
2. Select your size, fill in the shipping address, and submit.
3. Go to “ My Free Trials ” to check your result. Processing time is approximately 1 week.
4. Your order will be issued and automatically shipped once your Free Trial application is approved. You can click the button ‘ Publish Report " in the order list to upload the review file once you have received the item.
5. You can check the status of your report on the page " My Report ”. You only have one chance to revise your report if your first report did not meet the requirements.
· Free Trial Presentation
1: General Introduction
1.1 What is SHEIN Free Trial?
This is a fun platform for our customers to try out new clothes for free and then review those items on our site. You will receive free clothing in exchange for a detailed review of your overall experience, including quality, style, fit, material, and construction. This helps grow our brand by providing detailed personal reports and insights for other customers. It’s a win-win for everyone!
1.2 Test Report
If you are participating in our Free Trial program, you must submit a report regarding the item sent to you within 10 days. Reviewers can hold the item, feel its texture, see how it fits, and experience how it feels while wearing it. Item reviews will offer comments on the material, texture, and overall product quality, concluding with a detailed description along with photos. Reviews that are outstanding will be marked as "High Quality" and rewarded with SHEIN points.
2: How It Works
1. Select your item for a Free Trial by clicking on "Free Trial"
2. After each application is evaluated, the winners will be announced on the Free Trial main page.
3. Orders will be sent to the provided addresses.
4. After receiving your order, you will have 10 days to submit a review.
5. Ensure that you follow all instructions for creating and uploading your review.
6. We will review your submissions to ensure that they meet our requirements.
7. In the event that the review does not meet the requirements or cannot be uploaded to the website, you will receive one additional chance to re-upload it.
2.1 How to Submit an Application
1. Ensure you still have Free Trial attempts available this week (You have 3 per week).
2. To select your Free Trial items, click on "Free Trial"
3. Enter your correct shipping address and clothing size.
4. Hit "Submit" and stay with us for the results!
2.2 Report Submission
1. Once you receive your Free Trial item, it's time for your review! Feel free to try it on and take detailed photos of your clothing.
2. Click on "Upload file" to start uploading your review and photos.
3. Write a detailed description of the Free Trial item and don't forget to include the photos taken.
4. Click to submit your review
5. Wait for the review to be processed. If the review is not being uploaded correctly, try publishing it again (only one additional attempt).
3: Qualifications
Every non-blocked account is eligible to participate in the SHEIN Free Trial.
You are entitled to apply for a Free Trial up to three times per week.
4: Rules for Awarding Points
If the review/test report does not meet the requirements, no points will be awarded.
If the review/report meets the requirements, 20 points will be awarded.
If the review/report is rated as a "High-Quality Review", an additional 100 points will be awarded.
5: Rules & Requirements
After the Free Trial is processed, we will generate your order and send it to you. Before submitting your Free Trial request, please ensure that you have selected the correct size and provided the correct address and other personal information, as we do not resend packages and are not responsible for lost items.
Please submit your report/review within 10 days of receiving the item. Forgetting or submitting an unstylish review will negatively affect your future participation in Free Trials. Reviews should include a full-body photo wearing the item and two detailed photos of the item. If your review does not meet the requirements, you may not be selected for Free Trials in the future. If your Free Trial order has not been received within 30 days, please contact SHEIN Customer Service.
You may not use fake accounts to repeatedly apply for Free Trial products. Accounts caught engaging in such behavior will face immediate cancellation of trials, items will not be shipped, and the accounts themselves will be removed from Free Trial membership. This will also result in exclusion from future Free Trials.
Users caught using stolen, counterfeit, or inappropriate photos will have their reviews removed and flagged. Such actions are prohibited and result in exclusion from our free trial program.
If the report/review is not approved after submission, the user will have the opportunity to submit another report. Please ensure that you follow the instructions during resubmission.
6: How are the winners chosen?
Testers in our Free Trial program are selected by an automated system. Our system considers the activity level of testers during previous Free Trials. The system takes into account whether the user is a potential buyer, how much they have purchased in the past, and how well they performed in our Free Trial program in the past.
7: Requirements for a high-quality report
Content
A quality report/review should include customer opinions and describe the advantages and disadvantages of the item received. It must not consist solely of negative remarks about the product; it should also highlight its positive aspects.
Photos
Please take your own photos when publishing your Free Trial report. Do not use photos from the website or from other customers, as photo theft is prohibited. Make sure to capture the details of the product while wearing it.
We suggest posting photos with clear focus and product details. We suggest the following photos: 1. Full-body view. 2. Detailed product shots. 3. How you styled the item and what you like most about it.
Please ensure that the photos are proportional in size and in good taste.
Text: Be thorough yet concise. Tell us about the pros and cons of the product, as well as any important information you would want to know if you were to purchase this item.
Recommendations & Suggestions
Feel free to share your honest opinion. The purpose of these free trials is to allow customers to see what products they are getting when ordering from SHEIN. Your positive feedback helps other customers, and your negative feedback helps our company improve.
8: Notification system
You will receive notifications via email or push notifications in the app.
Get selected for Free Trial reviews
Set a reminder for the report.
Report results
9: Exceptions
Unfortunately, this Free Trial item is no longer in stock. This may occur due to size and inventory issues with our suppliers. To confirm a replacement item for your Free Trial report, please contact SHEIN Customer Service.
If at any point during your Free Trial a quality issue, design defect, or delivery problem arises, you are required to notify us as soon as possible. Please provide feedback on any defects or product issues to SHEIN Customer Service.
In case of any shipping problems, please contact SHEIN Customer Service.
For any additional issues, please send us feedback to SHEIN Customer Service.
· FAQ
1. Q: Am I required to pay for shipping costs?
A: All costs and efforts are covered by us. The only thing we require from you is to submit your review within 10 days of receiving the item from the Free Trial.
2. Q: I applied for the same samples using different IDs and was selected on both. Can I receive multiple samples?
A: No, members cannot receive multiple samples of the same item. It is against our rules to create multiple accounts for free samples. Those caught doing so will be excluded from our Free Trial program.
3. Q: Can I keep the item once I have submitted my review?
A: Yes, of course! If you have been selected for the Free Trial program, the product is yours to keep once you have submitted a successful review after testing it.
4. Q: Will the list of winners be published?
A: Yes, we will announce the list of winners in the trial center on our website.
5. Q: What should I do if the size or address in a sample order is incorrect?
A: Once the order is confirmed, we cannot change the size or address for a free trial item. These items are processed and shipped quickly. Please ensure that the size and address information are correct before placing the order.
6. Q: I applied for a free item and was selected; however, I feel that this item is not my style or does not fit me. Can it be exchanged for another item?
A: Unfortunately, once you have applied and been selected to receive a Free Trial item, the item cannot be exchanged. Please ask a friend or family member to help you write the review if you feel the style suits them better.
7. Q: What should I do if uploading the Free Trial review file fails?
If you are unable to successfully upload the review file, please check if the submission link is correct. The link must lead directly to the Free Trial product you received. The image size should be at least 500*680px.
If you are still unable to upload the file, please provide the information you intended to upload along with screenshots of the page showing the failed upload, then send them to us at: SHEIN Customer Service. We will verify them and assist you as soon as possible.
8. Q: I have participated many times, why haven't I managed to win? How can I increase my chances of winning?
A: Hi, Free Trial winners are randomly selected by our system, which takes into account various data from your SHEIN account, history, and so on. This is also related to the limited number of winners each week. But please don’t be discouraged; you can continue trying next week! We wish you the best of luck!
9. Q: Which users can apply for the Free Trial?
A: Hi, as long as your account is not blacklisted, you can apply for a Free Trial. You can apply for 3 products each week.
10. Q: It has been a week since I submitted my application and I haven't received anything yet. How long will it take?
A: Hi, you can log in to the Free Trial Center to check your application status on the second Tuesday after submitting your Free Trial request. If you are selected, you will receive email and push notifications in the app.
11. Q: When I click on the test app, there is an option that allows me to change the country, but my country does not appear?
A: Hi, it may be that the page you are viewing does not support the relevant shipping country. Please try switching to the version of the site corresponding to that country first.
12. Q: If my review is not approved, do I have to return the package?
A: Hi, you can keep the product, but it will affect your eligibility for the next Free Trial and your chances of being selected.
13. Q: What happens if I do not pay the customs duty?
A: Hi, we have stated in the terms and conditions that if a product under the Free Trial is confiscated by Customs or customs duties are imposed, the user is responsible for customs clearance and paying any required customs fees. If you do not wish to pay the duties, it may affect your future eligibility for the Free Trial.
14. Q: I cannot find the entry point to submit the report; could you tell me where it is?
A: Hello, first you need to log in to the Personal Center. After logging in, go to the Free Trial Center, then find the approved products under the "My Applications" tab and click the "Submit Report" button located below.
15. Q: What happens if the report is not sent 10 days after receiving the shipment?
A: Hi, if you are unable to submit the report within 10 days of receiving the package, please contact us so we can extend the deadline for you. Otherwise, it may affect your future eligibility for Free Trials.
· Contact us
For questions or complaints, please contact us at: SHEIN Customer Service
Response time: 1 business day