• Free Trial how –
1. Browse available Free Trial products and select the items you want (up to 3 items per week), then click " Free Trial .
2. Choose your size, fill in the shipping address field, and submit.
3. Go to " My Free Trials " to check your result. Processing time is approximately 1 week.
4. Your order will be issued and automatically sent once your Free Trial application is approved. You can click the button " Publish Report ... in the order list to upload the review file once you have received the item.
5. You can check the status of your report on the “ My Report You have only one chance to revise your report if your first report did not meet the requirements.
• Introducing the Free Trial
1: General introduction
1.1 What is the SHEIN Free Trial?
This is a fun platform for our customers to try out new clothes for free and then review these items on our site. You will receive free clothes in exchange for a detailed review of your full experience, including quality, style, fit, fabric, and construction. This helps grow our brand by providing detailed personal insight reports for other customers. Everyone wins!
1.2 Test Report
If you participate in our Free Trial program, you must submit a report regarding the item sent to you within 10 days. Reviewers can hold the item, feel its texture, see how it fits, and experience how it feels while wearing it. Item reviews will provide comments on the material, texture, and overall product quality, concluding with a detailed description and photos. Outstanding reviews will be marked as "High Quality" and rewarded with SHEIN points.
2: How It Works
1. Choose your item for the Free Trial by clicking on "Free Trial"
2. After evaluating each application, the winners will be announced on the Free Trial home page.
3. Orders will be sent to the provided addresses.
4. After receiving your order, you will have 10 days to submit a review.
5. Ensure that you follow all instructions for creating and uploading your review.
6. We will review your submissions to ensure they meet our requirements.
7. In the event that the review does not meet the requirements or cannot be uploaded to the website, you will receive one additional chance to re-upload it.
2.1 How to Submit an Application
1. Make sure you still have Free Trial opportunities this week (You have 3 per week).
2. To select your Free Trial items, click on "Free Trial"
3. Enter your correct shipping address and clothing size.
4. Hit "Submit" and stay with us while waiting for the result!
2.2 Report Submission
1. Once you have received your Free Trial item, it's time for your review! Go ahead and try it on and take detailed photos of your clothing.
2. Click on "Upload file" to start uploading your review and photos.
3. Write a detailed description of the Free Trial item and don't forget to attach the photos you took.
4. Click to submit your review
5. Wait for the review to be processed. If the review is not posted correctly, try publishing it again (only one additional attempt).
3: Qualifications
Every unblocked account is eligible to participate in the SHEIN Free Trial.
You are entitled to apply for a Free Trial up to three times a week.
4: Rules for Awarding Points
If the review/trial report does not meet the requirements, points will not be awarded.
If the review/report meets the requirements, 20 points will be awarded.
If the review/report is rated as a "High-Quality Review," an additional 100 points will be awarded.
5: Rules & Requirements
After processing the Free Trial, we will generate your order and send it to you. Before applying for a Free Trial, please ensure that you have selected the correct size and provided the correct address and other personal details, as we do not resend packages and are not liable for lost items.
Please submit the report/review within 10 days of receiving the item. Forgetting to submit or sending an unstylish review will negatively affect your participation in future Free Trials. Reviews should include a full-body photo wearing the item and two detailed photos of the item. If your review does not meet the requirements, you may not be selected for Free Trials in the future. If your Free Trial order has not been received within 30 days, please contact SHEIN Customer Service.
You may not use a fake account to repeatedly apply for Free Trial products. Accounts caught engaging in such behavior will face immediate cancellation of their trials, items will not be shipped, and the accounts themselves will be removed from Free Trial membership. This will also result in exclusion from future Free Trials.
Users caught using stolen, fake, or inappropriate photos will have their reviews removed and flagged. Such actions are prohibited and will result in exclusion from our free trial program.
If the report/review is not approved after submission, the user will have a chance to submit another report. Please ensure that you follow the instructions during resubmission.
6: How are the winners chosen?
Testers in our Free Trial program are selected by an automated system. Our system takes into account the activity level of testers during previous Free Trials. The system also considers whether the user is a potential buyer, how much they have purchased in the past, and their past performance in our Free Trial program.
7: Requirements for a high-quality report
Content
A quality report or review should include customer feedback and describe the pros and cons of the item received. It must not contain only negative remarks about the item; it should also highlight its positive aspects.
Photos
Please take your own photos when publishing your Free Trial report. Do not use images from the website or from other customers, as photo theft is prohibited. Make sure to capture the product details while wearing it.
We suggest posting photos with clear focus and product details. We recommend the following shots: 1. Full-body view. 2. Detailed product shots. 3. How you styled the item and what you like most about it.
Please ensure that the photos are proportional in size and in good taste.
Be thorough yet concise. Tell us about the product's pros and cons, as well as any important information you would want to know if you were to purchase this item.
Recommendations & Suggestions
Feel free to share your honest opinion. The purpose of these free trials is to allow customers to see what products they are purchasing when ordering from SHEIN. Your positive feedback helps other customers, and your negative feedback helps our company improve.
8: Notification system
You will receive notifications via email or push notifications in the app.
Get selected for Free Trial reviews
Set a reminder for the report.
Report results
9: Exceptions
Unfortunately, this Free Trial item is no longer in stock. This may occur due to size and inventory issues with our suppliers. To confirm a replacement item for your Free Trial report, please contact SHEIN Customer Service.
If at any point during your Free Trial a quality issue, design defect, or delivery problem arises, you are required to notify us as soon as possible. Please provide feedback regarding any product defects or issues to SHEIN Customer Service.
In case of any shipping problems, please contact SHEIN Customer Service.
For any additional issues, please send us feedback to SHEIN Customer Service.
• FAQ
1. Q: Am I obligated to pay for shipping costs?
A: All costs and efforts are covered by us. The only thing we require from you is to submit your review within 10 days of receiving the item from the Free Trial.
2. Q: I applied for the same samples using different IDs and was selected on both IDs. Can I receive multiple samples?
A: No, members cannot receive multiple samples of the same item. It is against our policy to create multiple accounts for the purpose of obtaining free trials. Those caught doing so will be excluded from our Free Trial program.
3. Q: Can I keep the item once I have submitted my review?
A: Yes, of course! If you have been selected for the Free Trial program, it belongs to you as soon as you have submitted a successful review of the tested product.
4. Q: Will the list of winners be published?
A: Yes, we will announce the list of winners in the trial center on our website.
5. Q: What should I do if the size or address in the sample order is incorrect?
A: Once the order is confirmed, we cannot change the size or address for free trial items. These items are processed and shipped quickly. Please ensure that the size and address information are correct before placing your order.
6. Q: I applied for a free item and was selected; however, I feel that this item is not my style or does not fit. Can I exchange it for another item?
A: Unfortunately, once you have submitted your application and have been selected to receive a Free Trial item, the item cannot be exchanged. Please ask a friend or family member to help you write a review if you feel the style suits them better.
7. Q: What should I do if uploading the Free Trial review file is unsuccessful?
If you are unable to successfully upload your review file, please check if the submission link is correct. The link must be a direct link to the Free Trial product you received. The image size should be at least 500*680px.
If you are still unable to upload the file, please provide the information you intend to upload and screenshots of the page showing the failed upload, then send them to us at SHEIN Customer Service. We will verify them and assist you as soon as possible.
8. Q: I have participated many times, why haven't I won? How can I increase my chances of winning?
Hi, Free Trial winners are randomly selected by our system, which takes into account various data from your SHEIN account, history, and so on. This is also related to the limited number of winners each week. But please, don't be discouraged, you can continue trying next week! Good luck!
9. Q: Which users can apply for a Free Trial?
A: Hi, as long as your account is not blacklisted, you can apply for a Free Trial. You can apply for 3 products every week.
10. Q: It has been a week since I submitted the application and I haven't received anything yet. How long will it take?
A: Hi, you can log in to the Free Trial Center to check your application status on the second Tuesday after submitting your Free Trial request. If you are selected, you will receive email notifications and an in-app push notification.
11. Q: When I click on the test application, there is an option that allows me to change the country, but my country does not appear?
A: Hi, it may be that the site you are browsing does not support the relevant shipping country. Try switching to the site corresponding to that country first.
12. Q: If my review is not approved, do I have to return the package?
A: Hi, you can keep the product, but it will affect your eligibility for the next Free Trial and your chances of being selected.
13. Q: What happens if I don't pay customs duty?
A: Hi, we have stated in the terms and conditions that if a product under the Free Trial is confiscated by Customs or duties are applied, the user is responsible for customs clearance and paying any required fees. If you do not wish to pay the duties, it may affect your future eligibility for Free Trials.
14. Q: I can't find the entry to submit the report, can you tell me where it is?
A: Hello, first you need to log in to the Personal Center. After logging in, go to the Free Trial Center, then find the approved products in the "My Applications" tab and click the "Submit Report" button located below.
15. Q: What happens if the report is not sent 10 days after receiving the shipment?
Hi, if you are unable to submit the report within 10 days of receiving the package, please contact us so that we can extend the time for you. Otherwise, it may affect your future eligibility for the Free Trial.
• Contact Us
For questions or complaints, please contact us at: SHEIN Customer Service
Response time: 1 business day