Cash on delivery [cash on delivery] COD is a new service on SHEIN.com offered to our customers in India; it means paying for goods when they arrive so that our customers benefit from better service.
1. Orders
Order requirements
The order subtotal cannot exceed 1,200 rupees (200 USD).
A correct shipping address and mobile phone number are required.
COD FEE 78 rupees (1.2USD) to the delivery company as a delivery service fee.
SMS verification
The order is confirmed after you enter the verification code from the message sent to your mobile phone number; the code is valid for 30 minutes.
Order Cancellation
You can cancel your order yourself within 10 minutes to 6 hours after confirmation. If this is unsuccessful, it means the order has already been processed for shipment. In such a case, please contact customer service to attempt to cancel the order.
2. Shipping & Delivery
Shipping
Usually via Bluedart, it takes 8-15 business days (includes 3-5 business days for order processing). Exceptional delays may occur due to bad weather, holidays, and vacations.
Delivery
The courier will deliver the package to your address and collect the amount due for the order on our behalf. Please prepare the exact amount in rupees in advance and ensure that your mobile phone is switched on so that the courier can contact you.
3. Returns & Refunds
Return
We are very sorry, but we do not currently offer exchange returns for COD orders. We recommend that you directly place a new order for the new item if you wish to make an exchange and return the original items to us for a refund. For more information regarding returns, please refer to our
return policies .
Reimbursement
The refund will be processed within 5 business days from the moment we receive your return package. For COD orders, the amount will be refunded to your SHEIN wallet, and you will be able to use it along with a coupon code for your next purchase. Refunding the amount to your SHEIN wallet usually takes about 48 hours. Once the refund for your COD order has been issued to your SHEIN wallet, the balance cannot be withdrawn or transferred to another account or bank card.
Note: You can also provide us with your bank details if you do not wish to receive the refund to your SHEIN wallet; we can then transfer the refund to your bank card within 5 days of receiving the information.