Review Guidance

HOW TO EARN POINTS?

(1) Meet the word count, +5 points
(2) Upload image(s), +10 points
(3) Enter complete sizing info, +2 points
HOW TO WRITE A GREAT REVIEW?
1. Description:describe how the product feels, type of fabric, usage...and whether you recommend it or not. Provide other customers with valuable information.
2. Attach a photo: you can upload a clear photo of the product. Even better if it's a photo showing the upper body wearing the product. Shows how the product actually looks in real life.
3. Not too short, not too long: Written reviews should be at least 20 words and are limited to 1,000 words. The ideal length is 75 to 500 words.

Recommended:
Upload 3 images
Use the comment tags
Ensure images are clear

How can my review be selected to be featured in GAL & Style Gallery?

When your review is selected to be featured, you will receive an additional 50 points.
Tips: Include a try-on image and make sure all the images are clear will increase your chance of getting featured.
WHY WAS MY REVIEW REJECTED OR REMOVED?
If your review does not comply with these guidelines, it may be rejected or removed.
We are unable to accept the following feedback:
1. Reviews that are not about the product
2. Reviews that contain inappropriate or offensive content
3. Inappropriate Content – Reviews may not contain obscenities, profanity, phone numbers, mailing addresses, non-including SHEIN URLs, videos with watermarks, or other people's material (including excessive quoting)
4. Hate Speech & Offensive Content – We don't allow reviews that express intolerance for people belonging to identity groups including race, gender, religion, sexual preference, or nationality. Customers are allowed to comment on products and question the expertise of authors, sellers, or other customers as long as it is in a non-threatening manner.
5. Promotion of Illegal Conduct – Reviews may not encourage or support behavior that is illegal, including violence, illegal drug use, underage drinking, and child or animal abuse.
OTHER RULES
1. You can comment on the order within 180 days after placing the order. You will not be able to comment after 180 days.
2. Products with the same SKU in the order can only be evaluated once;
3. Submitted text comments will be reviewed within 72 hours and published after passing the review; image comments need to be submitted manually, please wait patiently.
Sincerity: We welcome your honest opinions about our products. We won't delete comments because they are important. We believe all useful information can help our customers make purchasing decisions.
4. SHEIN strictly prohibits the submission of any dishonest and/or fraudulent reviews of products sold on our platform. When you submit a product review to us, you guarantee that the said review is true, honest, and accurate, to the best of your knowledge, and is based on an actual purchase you have made of the relevant product on our platform.
ADDENDUM
If you are using SHEIN’s website and mobile application (collectively, “Platforms”) in the Philippines, the following additional terms apply in relation to your use of the Platforms in the Philippines, and where applicable, replace the corresponding term (or relevant part of the term) in the Terms:
Applicable Consumer Laws
The Consumer Act of the Philippines (CA), the Internet Transactions Act of 2023 (ITA), and their corresponding Implementing Rules and Regulations (IRR) may apply to the Terms for subscribers based in the Philippines.
Removal and/or Rejection of Reviews
SHEIN strictly prohibits the submission of simulated, dishonest and fraudulent reviews regarding the products sold on its Platforms. By submitting a review of the products in the Platforms, you warrant and guarantee that the said reviews are true, honest, and correct to the best of your knowledge, and are based on actual purchases made on the Platform.
If after evaluation, SHEIN makes a determination that you have submitted fake reviews, reviews which are in violation of this Review Policy, and/or fraudulent reviews generated using plug-in devices, SHEIN may, in its sole discretion, not award you any (including cancelling and revoking any previously awarded) SHEIN points for such reviews.
Suspension and Termination
In addition to the foregoing and subject to its sole discretion and determination, SHEIN may also disable, suspend, freeze, and/or terminate your account in the Platforms immediately without notice for non-compliance with any of the provisions set forth in this Review Policy or if SHEIN reasonably determines that you have engaged in fraudulent activities in your submission of reviews in the Platforms.
To the fullest extent allowed by applicable laws, you understand and agree that SHEIN shall not be liable for any direct, indirect, consequential, or other losses suffered by you resulting from any restriction in your account to submit reviews in the Platforms.