Cash On Delivery

Cash On Delivery is a new service at SHEIN offered to our customers in Philippines, which means to pay money when the goods arrive, so that our customers enjoy better service.
1. Orders
Order Requirements
The subtotal of the order amount shall be between ₱0 and ₱11,299 .
The correct shipping address and mobile phone number are necessary.
The COD fee is ₱0 .
SMS Verification
The order is confirmed after you enter the verification code in the message sent to your mobile phone and the code is valid for 30 minutes.(If you place an order again who have signed receipt records within 180 days, you can directly place COD orders with the same mobile phone number, which is free of verification)
Order Cancellation
You can cancel the order yourself from 10 minutes to 6 hours after confirmation. If failed, it means the order has been processed for shipping. In this case please contact customer service to try canceling the order.
2. Shipping & Delivery
The expected arrival time may vary depending on the delivery address and what time you make your purchase (3-5 working days for order processing included). Please refer to the specific shipping time limit. Special delays may occur because of bad weather, festivals and holidays.
The shipping courier will deliver the parcel to you at your address and receive the order amount instead of us. Please prepare the correct peso in advance and make sure that your mobile phone is not locked so that the shipping courier can contact you.
3. Return & Refund
For more information about the return, please refer to our return policy .
The refund is processed within 5 business days after we receive your return package. For COD orders, the amount will be returned to your SHEIN wallet and you can use it with the coupon code and points in the next purchase. Returning the amount to the SHEIN wallet needs approximately 48 hours. Once the refund of your COD orders has been issued to your SHEIN wallet, the balance can not be withdrawn or transferred to another account or bank card.
Note: You can also give us your bank card information if you don’t prefer the refund to your SHEIN wallet, we could transfer the refund to your bank card in 5 business days after getting the information.