1. ABOUT SHEIN VIP
1.1 INTRODUCTION
Welcome to SHEIN VIP ("our," "we," "our loyalty program" or "Program")! SHEIN VIP is a rewards plan for our followers, giving them access to events and pop-ups, receiving exclusive promotions and the latest fashion news. Once you join our loyalty program, you can level up by continuing to make purchases. By becoming a member, you are considered to accept and acknowledge these Terms and Conditions.
1.2 APPLICABILITY
The Program is available online at SHEIN.com for various countries. Each Account may enroll in the Program only once, regardless of the number of cardholders and authorized users. Each purchase will count toward your member level (including purchases across different SHEIN websites), but level upgrades or downgrades are based on the rules of your registration website.
1.3 VALIDITY
At least one purchase is required to become a member. Qualifying purchases include products and gift cards paid through the SHEIN wallet or another payment method available on the SHEIN website, excluding the amount of refunds/rejections/cancellations of your orders and payments made with gift cards.
Due to currency exchange variations, the order amount may vary slightly. Thank you for your understanding.
1.4 MEMBERSHIP
There is no fee to belong to SHEIN VIP. Membership in SHEIN VIP is individual only and is limited to one account per person.
It is your identification that represents that you are of legal age to join our program and it is your membership responsibility to keep your email and contact information updated in your Account.
SHEIN reserves the right to disqualify Members who have violated any of the Terms and Conditions. Any fraudulent activity or attempt to manipulate or abuse the Program will result in the removal of the Account from the Program without prior notice. When a Membership is canceled, all pending coupons and rewards associated with the Membership are forfeited.
2. ABOUT THE LEVELS
2.1 INTRODUCTION
SHEIN VIP has four statuses: Level S1, Level S2, Level S3 (only for members with purchases) and Level S0 (only available for registered members).
2.2 CHANGES
Each level is valid for 12 months from the date you level up on SHEIN VIP (excluding level S1); after that, monthly validation is required. Data updates take place within 24 hours. Please check your level after 24 hours have passed.
Once level S1 is reached, you will earn long-term status. Please note that each level is based on the number of purchases you make, following the program's criteria, during the last 12 months, 45 days before the update date of each month.
3. REWARDS
3.1 INTRODUCTION
Being part of this Program will allow you to enjoy numerous offers ("Offers") in addition to rewards. Details of these Offers will be sent in a timely manner in the Program Section.
3.2 OTHERS
The details and terms of each Offer, published in the Program section, are valid for the period during which your effective level is valid, unless otherwise specified in the Program section.
Please note that SHEIN VIP rewards cannot be used to purchase gift cards or applied to previous purchases.
Coupons are only applicable on the website where you are registered.
4. MORE DETAILS
4.1 APPROVAL
Once you become part of the loyalty program, you are deemed to have read and accepted the rules. SHEIN may, at its sole discretion, alter, limit or modify the rules, regulations, rewards, membership eligibility of SHEIN VIP, or any other feature of SHEIN VIP and/or may terminate the SHEIN VIP program at any time at its sole discretion, by reasonable notice on the website and/or by email. You can consult the latest version of this regulation on this page. If you continue to use SHEIN membership rights after changing the terms of these rules, you will be deemed to have accepted the revised rules. If you do not accept the revised rules, you must voluntarily stop enjoying the membership rewards agreed upon in the rules. Please check the website regularly to stay informed of updates.
4.2 TERMINATION AND/OR REMOVAL
You may cancel your membership at any time through your Account on the website or by contacting SHEIN Customer Service. It is your responsibility to verify or review these Terms from time to time to stay informed of any changes.
Please note that canceling your membership means you will only be able to shop on shein.com as a guest and all pending Points and Rewards remaining in that account will be lost.
4.3 LIMITATION OF LIABILITY
SHEIN may modify the terms of the program, including Rewards and Levels, or suspend or terminate the program if this program cannot be executed as planned for any reason (including in the event of fraud or attempted fraud), which may result in loss of purchase and cancellation of all rewards and privileges associated with the Program. Any abuse of the program, breach of any program provision, any misrepresentation or any action that harms SHEIN's interests, fraud or attempted fraud, may result in the revocation of the member and will affect the member's eligibility for subsequent participation in the Program.
4.4 COMMUNICATIONS
In case of modification, suspension or termination of the Terms and Rewards, SHEIN will notify by mail, email and other channels about marketing with your permission, and will display all changes on this page. If you unsubscribe, you will not receive our message in a timely manner and will not receive any compensation in case of modification or suspension of the SHEIN Program. Please note that SHEIN may continue to send you emails related to changes or information about your account and your SHEIN VIP membership.
SHEIN reserves the right to modify, update or terminate the SHEIN VIP membership standard at any time, which may involve changes to the level status and rewards. Ultimately, SHEIN has the power of final interpretation.
If you have any questions regarding SHEIN VIP, you can contact Customer Service.
Last Modified: 06/04/2020