How Long Do I Have To Make A Return?
We will accept returns within 30 days of receiving it. Once we receive your parcel in our warehouse, your refund will be automatically issued.
Do I Have To Pay For Shipping When I Return Something?
The first return label is free ,but any additional return on the same order, a 7NZD fee will be deducted from your refund.
The policy applies on orders placed starting November 6th, 2 pm NZST.
How Do I Make A Return?
1.Sign into your SHEIN account.
2.Find the order in My Orders , click the "Return Item" button.
3.Select the item(s) you would like to return, indicate the reason, then submit.
4.Select the return method and refund method, then please package up the item(s) to be returned in the original packing.
5.Print out return label and securely tape it to the outside of your return package.
6.Drop off at your designated New Zealand Post location, or choose your own logistics company at your cost and mail the package.
Note: Please do not send your items to the address on your package. This is not the return address and will affect processing your return.
You can click the Return video for more information on the return steps.
Return multiple items from different orders in the same package
If you want to return items from different orders, you can return them together. When the items you returned meet the conditions for merging labels, you can select all the items in the COMBINE RETURN LIST. Remember to keep all of the items to be returned in one package.
Return Conditions
1.Items must be returned unworn, unwashed, undamaged, and with all original tags attached. Kindly noted when your return item arrives at our warehouse, we will inspect and/or test it. lf we find that it does not meet the return requirements, such as but not limited to washed, damaged, unsealed activation, removal of the original tags attached, damage to the hygiene sticker, or any other situation we deem the product not suitable for resale, SHEIN will not be able to provide you with a refund or exchange. Items that do not meet the return requirements will not be returned back to you and will be recycled instead.
2.The following items cannot be returned or exchanged: bodysuits, lingerie, swimwear, jewelry, beauty, underwear, event & party supplies, DIY supplies, pet supplies and accessories (except scarves, bags, and mermaid blankets).
3.Please note that customized items and free gifts cannot be returned or exchanged. In addition, order cancellation for customized items is not supported.
4.Unfortunately, we do not accept returned goods whose delivery has not been paid. The returns will be made at your own cost.
Note: Please be sure to double check your returns before shipping them out. We will not be held responsible for the return of non-SHEIN items.
Refunds
1.Refund method
The refund will be processed to your SHEIN wallet or the original payment account per your request. If you have not chosen where to receive your refund, the refund will be refunded to your SHEIN wallet.
2.Refund process time
Returns are processed within 5 business days after we receive your package. This is an estimated timeframe to accommodate current situations, most refunds will be processed before this.
A)If you have chosen SHEIN wallet refund, it will be refunded within 24 hours. Wallet balances can be used on your next purchase or be withdrawn to your original payment account.
B)If you have chosen original payment account , it will be refunded within 1-5 working days for PayPal ; 7-14 working days for Card Payment . Depending on the processing time of the platform/bank.
Once your refund has been issued, you will receive a confirmation email.
Note: The original shipping fee is non-refundable.
NOTE: If there is an issue with your return, please contact Customer Support within 90 days from the date your order was placed.