Dear users, When you make a payment or request a refund, we collect your account information. This information includes but not limited to your bank name, your name, city, email address, etc.
If you have reviewed the Account Information Retention Agreement, you agree that your account information for refunds and withdrawals, including but not limited to your bank name, your name, your city, email address, etc., may be retained.
If you do not review the Account Information Retention Agreement, we will completely delete all account information for refunds and withdrawals, including but not limited to your bank name, your name, city, email address, etc.
After you make a payment or request a refund, we will encrypt the data received to protect you. We carefully follow the
privacy policy .
Description of the refund and cash withdrawal process
1. Introduction to refunds and cash withdrawals
Dear customers, We offer three refund/cash options. You can choose between: Yesbank (Only supported for customers in India), Paytm (Only supported for customers in India), and PayPal.
2. Introduction: Refund Process
If you choose to refund/withdraw money via Yesbank, you must enter and confirm the IFSC code/bank account/city name on the webpage.
If you choose to refund/withdraw money via Paytm, you must enter and confirm the account number on the webpage.
If you choose to refund/withdraw money via PayPal, you must submit an email on the webpage.
To ensure your security, if we suspect misuse of your account, we will stop the refund/withdraw money process and contact you for more information.
3. Refund/Withdrawal Time
If you choose to make the refund/withdrawal via Yesbank, it will take approximately 2-3 business days.
If you choose to make the refund/withdrawal via Paytm, it will take approximately 3-7 business days.
If you choose to make the refund/withdrawal via PayPal, it will take approximately 2-7 business days.