FAQ
We're Here to Help!
Tracking & Delivery
Tracking & Delivery Policy Reference
Policy Reference Return & Refund
Return & Refund Processing
Processing Payment
Payment Account Issues
Account Issues Pre-sale
Pre-sale Legal/Security&Privacy
Legal/Security&Privacy Media/CSR
Media/CSR Suggestion/Dispute
Suggestion/DisputeALL
Estimated Delivery Time
Outside Of The Time Frame
Customs/Extra Duties
The whole parcel delivered but not received
How can I contact the shipping company?
Why the location of the package does not match my address?
Why was my order divided into two or more packages?
Can I ask for a specific delivery service?
Is it possible to speed up the shipping process?
Why does my later order arrive faster?
How long will the order take to arrive?
Where is my order?
Why was my package returned?
Why there is no tracking updated
Why is my order delayed?
Why can't I modify my invoice information?
Are there any additional fee?
Do you provide invoice?
what's sale taxes？
Why am i charged for sales tax?
How is the sales tax calculated?
The tracking service shows that the attempted delivery of my parcel was unsuccessful. What can I do?
Delivered but not received
What if I clicked "Received" before delivered?
What happens if I am not at home when my package arrives?