* In most cases, the package will be delivered within the estimated time of arrival. However, the actual delivery date may be affected by flight arrangements, weather conditions and other external factors. Additionally, if your order includes special items, such as pre-order and/or customized products, the estimated delivery time will be longer. Please refer to the tracking information for the most accurate delivery date.

If you find that your package has not been delivered within the estimated time, please contact customer service within 45 days of the payment date so that the aforementioned issues can be addressed. Please note that: 1) If the tracking information indicates your package has been delivered but you have not received it, or 2) Your package includes missing/incorrect items or other logistics issues, you should contact us within 30 days of the delivery date shown on the tracking information page. For product warranty queries, refer to the 【Terms & Conditions】 for more details.

* Please click the "Confirm Delivery" button within 6 months (from the date of shipment). After that, the button will turn gray and cannot be used to get additional points.

Canceling items might affect your order's eligibility for free shipping. If, after cancellation, your order no longer meets the criteria for free shipping, you will be required to pay the applicable shipping fee.

* Please be wary of fraudulent text messages impersonating from logistics companies. Do not click on suspicious links or pay extra fees. Our official communication will never request personal information or fees through links! If you encounter any suspicious online activity, become a victim of fraud, or suffer any financial loss, please report it immediately to your local police, bank, and relevant authorities.