* In most cases, the package should be delivered within the estimated delivery window. However, the actual delivery date may be affected by flight arrangements, weather conditions, processing delays, carrier delays, and other factors. The delivery time frame will be longer for orders that include out-of-stock and/or customized items. Please refer to the tracking information for the most accurate estimated delivery date.

* Due to recent policy adjustments by Korean Customs, customers using non-personal customs clearance codes may experience delays during the clearance process, and are recommended to apply for PCCC code in advance. We apologize for any inconvenience and appreciate your cooperation.

If you find that your package has not been delivered within the estimated time, please contact customer service within 45 days of the payment date so that the aforementioned issues can be addressed. Please note that: 1) If the tracking information indicates your package has been delivered but you have not received it, or 2) Your package includes missing/incorrect items or other logistics issues, you should contact us within 30 days of the delivery date shown on the tracking information page. For product warranty queries, refer to the 【Terms & Conditions】 for more details.

* Please click the "Confirm Delivery" button within 6 months (from the date of shipment). After that, the button will turn gray and cannot be used to get additional points.

Canceling items might affect your order's eligibility for free shipping. If, after cancellation, your order no longer meets the criteria for free shipping, you will be required to pay the applicable shipping fee.