Legal information and notices

1. Company Name and Representative Officer:
Fashion Choice Pte. Ltd.
2. Company Address:
12 Marina Boulevard, #15-01, Marina Bay Financial Centre, Singapore 018982
Local Showroom Address
b-town C 2F Jingumae4-25-91,Shibuya,Tokyo 150-0001
3. Contact Information:
TEL: 0800-123-6355
Bussiness Time: Monday-Friday:10:00-13:00 14:00-19:00
This number is a toll-free number.
※Some IP phones may not be able to reach this number.
4. Payment method:
Pay With Paypal
When you place an order with Paypal, you will be redirected to the PayPal payment page, where you can confirm your payment by logging in with your PayPal username and password.
You may still check out without a PayPal account. To do so, please click "Pay with Debit/Credit Card" and you’ll be redirected to a secure page where you can enter your credit card information or complete your payment safely via PayPal.
Pay With Credit/Debit Card
The available credit card options are listed above. The credit card companies listed above are the most commonly used credit cards on this website. Do not worry if your credit card company is not listed, you can still continue with your purchase.
Please note that SHEIN does not collect your credit/debit card number or personal information when you make a payment. For questions regarding your transactions on our site, please consult your card-issuing bank for information.
Convenience Store
We offer cash payments at convenience stores as a payment method for Japanese customers. Customers can complete their orders made through the following convenience stores across Japan: 7-11, Lawson, Daily yamazaki, Ministop, FamilyMart and Seicomart.
Paidy
·No credit card or pre-registration required.
·Shop now with just your email address and mobile number.
·No matter how many times you shop in a month, you can pay all at once in the next month.
·Payment must be made by the 10th day of the following month by convenience store payment, bank transfer, or account transfer.
[Flow of use]
① Select "Pay Later" as the payment method and enter your email address and mobile phone number.
② Enter the 4-digit verification code sent by SMS to complete your purchase.
③ We will inform you of the billed amount by email and SMS between the 1st and 3rd of the following month.
④ Please pay by convenience store payment, bank transfer, or account transfer by the 10th of the following month.
[About fees]
Account transfer::Free
Bank transfer: Varies by financial institution
Convenience store payment: Up to 390 yen (tax included)
In addition, if you verify your identity from the Paidy app, you can use convenient functions such as 3 installment payments** with no split fee* and budget settings to prevent overuse.
*Only bank transfers and account transfers are free of charge
**Available only for one-time usage of 3,000 yen or more
For more information, please clik here .
5. Return and refund policy:
We will accept returns within 30 days of receipt for most items in new condition. Customers will be charged a return shipping fee.
Your request will be processed within 5 business days after we receive your return. The refund will be issued to your SHEIN Wallet or the original payment account, as per your request.
Note: The original shipping fee and shipping guarantee are non-refundable.
6. Shipment policy:
Products are usually delivered in 14 days by express shipment and 19 days by standard shipment. Shipping time can take longer than expected due to some unexpected causes and backups. The actual delivery time is subject to the official website/notice of the logistics company.
* Please submit a ticket within 6 months of shipment if the package does not arrive in time, our representative will get back to you within 24 hours. Note that overdue requests may not be accepted.
View more: clik “ here
7. Sales Manager:
Vivian He