We hope you love what you ordered! But just in case you're not 100% satisfied, we've made the return process super easy.
If you receive an item which is damaged, defective or not of acceptable quality;or not fit for its intended purpose; or does not match its description.Please contact SHEIN Customer Service for assistance.
How long do I have to make a return? Do I need to pay for the return shipping fee?
1.We gladly accept returns within 40 days from the purchase date for most items in new condition.
2.The first return label is free , but for any additional return on the same order, a 1200JPY shipping fee will be deducted from your refund for each return. Pay on delivery is not supported.
The policy applies on orders placed starting September 7th,0 am JST.
How do I make a return?
1. Sign into your SHEIN account.
2. Find the order in My Orders , click the “Return Item” button.
3. Select the item(s) you would like to return, indicate the reasons, and submit.
4. According to your request, a return label has been successfully obtained. Follow the return list guidelines to complete the return.
5. Please prepare the return items and pack them carefully,then wait for the delivery man to pick up the parcel.
Return multiple items from different orders in the same package
If you want to return items from different orders, you can return them together. When the items you returned meet the conditions for merging labels, you can select all the items in the COMBINE RETURN LIST. Remember to keep all of the items to be returned in one package.
Can I still return items if they are worn, damaged, or the tags are removed?
1. Items must be returned unworn, unwashed, undamaged, and with all original tags attached.
2. The following items cannot be returned or exchanged: bodysuits, lingerie, jewelry, beauty underwear, Event & Party Supplies ,DIY Supplies ,Pet Supplies and accessories (except scarves, bags, and mermaid blankets).
3. Items marked as non-returnable and free gifts cannot be returned. (This depends on the status of the item at the time of payment).
4. Customized items cannot be returned or exchanged. In addition, order cancellation for customized items is not supported.
Please note:
1. Do not send your return to the address on your package. This is not the return address and will affect the processing of your return.
2. Please be sure to double check your returns before shipping them out. We will not be held responsible for sending back any non-SHEIN products.
How will I get my refund？
Your request will be processed within 5 business days of us receiving your return. The refund will be issued to your SHEIN Wallet or the original form of payment as per your request.
Please note that the refund for "Convenience Store" cannot be withdrawn to your original payment account.
Note: The original shipping fee and shipping guarantee are non-refundable.
NOTE: If there is an issue with your return, please contact Customer Support within 90 days from the date your order was placed.