Table of Contents
1. How Long Do I Have to Make a Return?
We gladly accept, under certain conditions, returns within 40 days of purchase for most items in new condition.
2. What Items Can I Return?
 Non-Returnable Items |
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• Bodysuits, swimwear, lingerie, jewelry, beauty, underwear, Event & Party Supplies, DIY Supplies, Pet Supplies and accessories (except scarves, bags, and mermaid blankets). • Cosmetics if the seal has been broken. • Items marked as non-returnable. • Free gifts (This depends on the status of the item at the time of payment). • Customized items. In addition, order cancellation for customized items is not supported. |
Return requirements for returnable items：
 Wedding Dresses, Suits and other Apparel |
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| Items must be in new, unworn, unwashed, undamaged, and unaltered condition and have the original tags attached and the hygiene sticker (if applicable) intact. |
 Human Hair Wigs |
| Items must be in new, unworn, unwashed, undamaged, and unaltered condition and have the original tags attached. Specifically, items will be inspected for evidence of washing, bleaching, cutting, or other alteration or damage. |
 Shoes, Bags and Luggage |
| Items must be returned in new, unworn, undamaged condition with the original branded boxes and all accessories (shoe-buckles, shoe laces, and dust bags, etc). Shoes must have been tried only on a soft, clean surface. |
 Furniture |
| Items must be new, unused, undamaged and in the original packaging (including all accessories, manuals, and parts included). |
 Cell Phones, laptops, projectors, tablets and other electronics |
Items must be returned in their original sealed and non-activated condition. Please erase all personal information from the product and place it in the original packaging along with any manuals, accessories, and any "free" gifts supplied with the product. If the product has missing parts or is in unsellable condition when returned, we cannot provide you with a refund. If you want to claim a manufacturer's warranty, we will help you contact the manufacturer. |
 Other categories |
| The items must be returned in brand new condition with the original packaging. |
3. How Can I Return Items?
You can return your item(s) by following these steps:
1. Log in to your SHEIN account.
2. Go to "My Orders" and find the order containing the items you wish to return. Click the "Return&Refund" button.
3. Select the items you want to return, enter the reason for return, then click "Next". Please note that, as mentioned 【 What Items Can I Return?】above, some items are not eligible for return.
4. We offer two return methods: Pick-up Service and Drop-off Service.
Before shipping, please refer to the "How to Pack" section in the Return Policy page and carefully pack your items. Then, use one of the following methods:
● Pick-up Service: Wait for theYamato courier to collect your parcel (no need to print a shipping label).
● Drop-off Service: Take your parcel to a nearby Yamato store, FamilyMart, or PUDO locker, and use a QR code or shipping code to process your return.
Note: Due to logistics restrictions, some items may not be eligible for certain return methods.
5. Select your preferred refund method and click "Submit".
6. In some cases, we reserve the right to issue a refund without requiring the product to be returned.
7. You can check your return/refund status under "My" > "Return&Refund".
NOTE:
■If you would like to return 【Sold by SHEIN】 items from different orders together:
① Select all items that meet the conditions for combined returns in the "Combined Return List."
② After completing your combined return request, return the items covered by the request in a single package.
● If you need to return an oversized or overweight item, or if you are returning items from a remote area, you may be required to arrange the return shipment yourself. In such cases, you will need to cover the shipping cost upfront and save the proof of mailing. Once you have returned the items and they have successfully passed our quality inspection, you can contact us for reimbursement of the shipping costs.
4. How should I pack the return items?
Important Notice:
①For items under the same Combined Return ID, please be sure to pack them together in one parcel for return.You can view the Combined Return ID and the corresponding list of items by following this path: My Orders - Return/Refund. At the top blue area of the page, click the "View" button on the right to enter the “Return Package list” page for more details.
② Returning to the wrong address, sending extra or fewer items, or returning the wrong items may affect your refund.
1. Packaging Requirements
①Please place the items you wish to return in the original packaging with a barcode. Otherwise, it may affect the progress or outcome of your refund review.
②Please remove or cover any existing shipping labels on the packaging.
③There must be no hazardous materials markings on the packaging.
2. Packaging Materials
① Please prepare suitable packaging materials (such as cardboard boxes, plastic bags, etc.) to ensure items are properly protected and not damaged during transit. Make sure to pack the items before handing them over to the courier company.
② If you require packaging materials or packing services from the courier, any associated costs must be borne by you.
3. Package Size and Weight Limits
① Home Pickup: Please ensure your return package weighs no more than 30 kg and the total size of all three dimensions does not exceed 200 cm.
② PUDO Locker: Please ensure your return package weighs no more than 10 kg and the total size of all three dimensions does not exceed 100 cm.
③ If you need to return oversized or overweight items, or return from remote areas, please contact SHEIN Customer Service.
5. What Are the Return Methods and Return Fees?
| Return Method | Return Documentation | Printer Required | Return Fees |
|---|---|---|---|
Yamato Store drop-off | Return Label | No | Return shipping is free on your first return of one or multiple returnable items for EVERY order within the Voluntary Return Window. For the second and subsequent refunds from the same order, a 1,200 JPY shipping fee will be deducted from your refund for each return. |
Yamato Pickup service | Return Label | No | |
| Self-Return | Depends on your logistics provider | You need to pay the shipping fee to the service provider first. After the item is returned and passes the quality inspection, please contact customer service with the payment proof to request a refund for the shipping fee(limited to the first return only). | |
NOTE:
● Do Not return the package directly to sender's address on your original package or the address on our return label, as these are not the actual return addresses and may affect your refund.
● If you want to use the original shipping packaging to return items, please remove / cover the shipping label on the outside of the packaging to avoid your return being sent to you by mistake.
6. How Do I Modify a Return Request?
Go to "My Orders" → Click "Returns" → Click "Return & Refund Record" → Click "Details" → Click "Modify Return Items", select the item(s) you would like to add/delete, indicate the reason, then submit request.
7. How Do I Locate a Return Label/QR Code?
Go to "My Orders" → Click "Returns" → Click "Return & Refund Record" → Click "Details" → Click "Save the Label" to view and download the Return Label.
8. How Do I Cancel Return Request?
Go to "My Orders" → Click "Returns" → Click "Return & Refund Record" → Click "Details" → Click "Cancel The Application".
9. When will I get my refund and under what conditions?
| Return Shipment | Return Receipt | Warehouse QC | SHEIN Refund | Financial Institution Process Time |
|---|---|---|---|---|
| 5-7 days | 5-7 days | 1 day | It usually takes 1-10 business days, depending on your financial institution. | |
When a returned item arrives at our warehouse, we will inspect and/or test it. If, we find that it does not meet the return requirements, such as but not limited to washed, damaged, unsealed, activated, removal of the original tags attached, damage to the hygiene sticker, or any other situation we deem the product not suitable for resale, SHEIN will not be able to offer you a refund.
● The refund will be issued to your SHEIN Wallet or the original payment account, as per your request.
● To ensure a smooth and timely refund process, please make sure that the item you are returning matches the details listed on your return request. Any discrepancies may cause delays or prevent us from being able to process your refund.
● Please be sure to double check your returns before shipping them out. We will not be held responsible for the return of non-SHEIN products.
● If you receive a faulty or damaged item, please contact Customer Service within 180 days from the order date. We will investigate the issue and provide a suitable solution, including a refund if applicable.
You can click here to learn more about the Refund Policy.