· How the Free Trial Works
1. Browse our products available for the Free Trial and select the items you want (up to 3 items per week) and click " Free Trial ".
2. Select your size, enter your shipping address information and press Submit. Please note that your delivery address must be consistent with the country of the current site. If it is inconsistent, you will not be able to submit the application.
3. Go to " My Free Trial " to check the results. The processing time is approximately 1 week.
4. Your order will be automatically issued and shipped once your free trial application has been approved. Once you receive the item, you can click the " Publish Review " button in the order list to upload your opinion.
5. You can check the status of your review on the " My Review " page. If your first review does not meet our requirements, you still have another chance to rewrite it.
· Introduction to the Free Trial
1: General Introduction
1.1 Free Trial
The free trial platform is a way for SHEIN customers to experience our clothes and share their opinions. SHEIN members are sent free products in exchange for a review of the item, why they like it, its style, etc. This helps our other customers get an idea by showing what they can expect when they order our items, and it can be very helpful in the purchasing decision.
1.2 Free Trial Review
If a SHEIN customer is selected to participate in our review program, they must submit a review of the product sent. The trial program is a real user experience that allows customers to experience the quality of the product. With this experience, users can hold the product in their hands, feel the fabric, see the shape, and know what it feels like to wear the garment. A good trial review must contain information about the material, structure, quality, with photos and a detailed description. All reviews that pass our inspection will be marked as "Quality Review" and will be rewarded with points.
2: Complete Procedure
- Click on "free sample" to select a free item, the status will change to "under review" in the "my application" section.
- After each application has been reviewed, the winners will be announced on the free samples homepage.
- If you did not win, the product status will change to "review failed".
- If you won, the product status will change to "review passed", and the sample product will be sent to the address provided.
- After receiving the sample product, you have 10 days to submit a review.
- Be sure to follow all the rules regarding creating and posting comments.
- We will review your report to make sure it meets our criteria.
- If your report did not meet the criteria or cannot be uploaded, you can try to upload it again.
Note: once your review has been approved, your words, images and videos will be used on our product review page. Your username and personal information are hidden.
2.1 Application Procedure
According to our system you still have trials remaining for this week.
- Select the item
- click on trial
- enter address and size
- submit
2.2 Trial Report Submission Process
- Request the trial and receive the items
- Try the item
- Take the photos
- Upload the photo
- Write a detailed description
- Accept
- Wait for the review to be inspected
- Upload again (if the first time did not work)
- accept
3: User Application Qualification
All accounts not on the blacklist
Trial opportunity per account: 3 times per week
4: Reward Points Regulations
If the review fails to pass the check, no points will be awarded
If it passes the check, you will be awarded 20 points
If the review passes and is rated as a "Quality Review", you will be awarded 100 points
5: User Behavior Details
5.1 Once the request to send the item is accepted, the system will proceed with shipping as quickly as possible. Before ordering the item, make sure to correctly select sizes, shipping address, and other information. There will be no second shipments due to user errors, who will have to take responsibility for lost items.
5.2 Please submit a review within 10 days of receiving the item. Otherwise, it will directly affect any new trial requests. We prefer reviews to contain one full photo and two detailed photos of the item. If the review does not meet our requirements, you may not be selected for further trial reports. In case you have not received the product for more than 30 days, please contact SHEIN Customer Service.
5.3 It is strictly forbidden to use a fake account to request trial products in order to receive multiple free trials. Accounts discovered doing this will be automatically cancelled from all procedures, items will not be sent, and they will be removed from our member trial reports. This will also result in a ban from further free trials.
5.4 Users who use stolen photos, fake photos, or inappropriate photos will have their reports removed and will be reported. It is strictly forbidden and anyone who does so will be banned from our free trial program.
5.5 If the trial report is not approved after submission, the user will have another chance to submit another report. Make sure to resubmit the trial report according to the rules.
6: How do we make the selection?
The selection is made with an automatic control system. Our system takes into account the user's activity level in previous tests. The system also considers purchasing potential, purchase quantity, and the quality level of previous reviews. This is a selection process that directly eliminates stolen accounts or short-term members who have not made purchases for a long time.
7: Quality Report Requirements
7.1 Content
A quality report will contain the customer's opinions and describe the pros and cons of the received item. Logically, it cannot contain only negative opinions, but must also include positive aspects.
7.2 Photos
7.2.1 Please take your own photos when submitting the trial review. Do not use website photos or photos from other customers, as stealing photos is prohibited. Make sure the details of the product being worn are clear. We like photos that showcase our products.
7.2.2 We recommend posting 4 photographs, with clear lighting and showing the details of the item. These are our recommendations: 1. A full body photo. 2. Detail photos. 3. Images showing how you can match the item or showing the part you like the most.
7.2.3 Make sure the images are well-proportioned and of good quality.
7.2.4 Text: Be thorough but concise. Let us know the pros and cons of the product as well as all important information about purchasing this item.
7.3 Recommendations or Advice
Feel free to be honest with your opinion. The purpose of these free trials is to let customers know what kind of product they are getting when ordering with SHEIN. Your positive feedback helps other customers and your negative feedback helps improve the SHEIN company.
8: Notification System
You will receive the following notifications (via email or PUSH notifications):
- Notification of Free Trial Review selection
- Review submission reminder
- Summary of review results
9: List of Exceptions
9.1 Unfortunately, the trial product is out of stock. This may be due to size and inventory issues with our suppliers. To confirm a replacement item for trial reviews, please contact SHEIN Customer Service
9.2 If at any time during the trial period there is a quality issue, manufacturing defect, shipping problem, or another issue, you are required to let us know as soon as possible. Please let us know your feedback and any product defects and issues at SHEIN Customer Service
9.3 For any shipping issues, please contact SHEIN Customer Service
9.4 For any issues, please submit feedback to SHEIN Customer Service
10: Fees
If you have requested free samples and these samples are confiscated by customs or require payment of a fee, users are responsible for customs clearance or paying the fee.
· Questions and Answers
1. Q: Do I have to pay shipping costs?
A: All shipping costs are covered by us. The only thing we ask is that you submit the report within 10 days of receiving the item.
2. Q: I applied for the same item with different IDs, and both were selected, can I get multiple items?
A: No, members cannot receive multiple samples of the same trial products. It is against our terms to create multiple accounts for free trial items. Anyone caught doing so will be banned from the free trial program.
3. Q: Can I keep the free trial item once I submit my review?
A: Yes, of course! If you were chosen to receive our free item, you can keep it once you have submitted a review on the trial product.
4. Q: Will the list of winners be announced?
A: Yes, we will announce the list of winners in the trial center on our website.
5. Q: What should I do if the size or address of the trial order is incorrect?
A: Once the order has been generated, we cannot change the sizes or address of the free trial product. These products are processed and shipped quickly. Please make sure the sizes and address information are correct before ordering.
6. Q: I applied and was chosen to receive a free trial item; however, I believe the item is not my style and would not suit me, can I switch to another trial process?
A: Unfortunately, once you have applied and been chosen to receive the free trial item, it cannot be changed. Please do not hesitate to ask a friend or family member to help you write your review if you think the style suits them better.
7. Q: What should I do if the trial report fails to upload?
If you cannot upload the trial report, check if the submitted link is correct. The link must be a link connected to the trial product you received. The image size is at least 500*680px. If you still cannot upload it, please send the information you want to upload and a screenshot of the page showing that you failed to upload to our SHEIN Customer Service, we will verify and help you as soon as possible
8. Q: After applying for a sample, if I think I made a mistake or no longer want the item, can I cancel and apply for something else?
A: No, once you have applied for a sample, you cannot cancel it and apply for something else.
9. Q: I have applied many times, why haven't I won? How can I increase my chances of winning?
A: Hi, Free Trial Winners are randomly selected through our system, which considers various credit records of your SHEIN account and trial integrity history and so on. It also has to do with the number of Winners each week, which is limited. But please don't be discouraged, you can keep applying next week! We wish you good luck!
10. Q: Which users can apply for the trial?
A: Hi, as long as your account is not on the blacklist, you can apply for the free trial. You can apply for 3 products every week.
11. Q: It's been a week since I applied and I still haven't heard anything. How long does it take?
A: Hi, you can access the Free Trial Center to check the trial application status the second Tuesday after applying for the Free Trial. If you have been successfully selected as a winner, you will also receive our email and app push notifications.
12. Q: When I click on the trial application, there is an option that allows me to change my country, but my country does not appear.
A: Hi, it may be that the website you are browsing does not support the corresponding shipping country. Please try switching to the corresponding country site first.
13. Q: If my review is not approved, do I have to return the package?
A: Hi, you can keep the product, but this will affect your eligibility for the next Free Trial and your chances of being selected.
14. Q: What happens if I don't pay the customs duty?
A: Hi, we have established in the rules that if the free trial product is confiscated by customs or a customs duty is imposed, the user is responsible for customs clearance and paying any required fees. If the user is unwilling to pay the customs duty, this could affect eligibility for the next Free Trial.
15. Q: I can't find the entry to upload the report, can you tell me where it is?
A: Hi, first you need to log in to Personal Center. Once logged in, go to Free Trial Center, then find the approved products under the "My Applications" tab and click the "Upload Report" button at the bottom.
16. Q: What impact will there be if no report is submitted 10 days after receiving the package?
A: Hi, if you are unable to upload the report within 10 days of receiving the package, please contact us in time to extend the time for you. Otherwise, this will affect your next Free Trial eligibility.
· Contact Us
For any questions or complaints, please contact us at SHEIN Customer Service
Response time: within 1 business day