We hope you love what you've ordered! But just in case you're not 100% satisfied, we've made the return process super easy.

We will accept returns within 60 days from the purchase date. Once we receive your parcel in our Israel warehouse, your refund will be automatically issued.

1.Israel Post：Return through your local Israel post site. We will cover the shipping cost for your first return . If a second return from the same order is required, a flat fee of 15 ILS for Israel post site will be deducted from your refund.

2.Self-Sending：Please choose your own logistics company at your expense and ship out the package.

（1）If you choose Israel post site to return your parcel

1.Sign into your SHEIN account.

2.Find the order in My Orders , click the "Return Item" button.

3.Select the item(s) you would like to return, indicate the reason, and submit.

4. Print the return label by yourself and drop off at any Israel post site.

（2）If you choose Self-Sending to return your parcel

1.Sign into your SHEIN account.

2.Find the order in My Orders , click the "Return Item" button.

3.Select the item(s) you would like to return, indicate the reason, then submit.

4.Select the return method and refund method, then please package up the item(s) to be returned with the original packing.

1.You can only return items that are unworn, unwashed, undamaged, have the original tags attached and the original packaging.

2.The following items cannot be returned or exchanged: bodysuits, lingerie, swimwear, jewelry, DIY Supplies,Event & Party Supplies,Pet Supplies and accessories (except scarves, bags, and mermaid blankets). We cannot offer refunds on cosmetic if the hygienic seal has been broken.

3.Items with non-returnable marks and free gifts cannot be returned.

1.We do not accept items returned without a proper return request.

2.Please do not send the return package to the address shown on the package received which is not our return address and will affect the return processing.

3.Please make sure you don't include non-SHEIN items by accident in your return package. We will not be responsible for sending back those items to you.

The refund will be issued to the original payment method or your SHEIN Wallet, as per your request.

Returns are processed within 5 business days after we receive your package. This is an estimated timeframe to accommodate current situations, most refunds will be processed before this.

A) If you have chosen SHEIN wallet refund, it will be refunded within 24 hours. Wallet balances can be used on your next purchase or be withdrawn to your original payment account.

B) If you have chosen original payment account , it will be refunded within 2-6 working days for Adyen ; 1-5 working days for PayPal ; 7-14 working days for Card Payment . Depending on the processing time of the platform/bank.

Once your refund has been issued, you will receive a confirmation email.

Note: The original shipping fee is non-refundable.

NOTE: If there is an issue with your return, please contact Customer Support within 180 days from the date your order was placed.