SHEIN Return
Right of Withdrawal and Return Policy
We hope you are happy with your order! However, if you wish to return an ordered item, two options are available to you:
- The right of withdrawal: this is a legal right that allows you, within the first fourteen (14) days following receipt of the product, to return an item without having to justify a reason. This period applies to all products, subject to the exceptions listed below, as well as to all sellers.
- The SHEIN Return Policy: this is a commercial policy that we have voluntarily implemented to offer you additional terms beyond the fourteen (14) day period, because your satisfaction is our priority. This policy allows Customers, under certain conditions and in accordance with the terms defined below, to return items that are no longer eligible for the legal right of withdrawal in order to obtain a refund. This policy therefore complements the legal right of withdrawal.
We have simplified the return process as much as possible. Please note that Infinite Styles Services Co. Ltd ("SHEIN") will process any return on behalf of the relevant seller (please refer to our information on the allocation of obligations).
1. Right of Withdrawal
Between the 1st and the 14th day following receipt, you may exercise your right of withdrawal in accordance with the conditions set out in section 9 of the General Terms and Conditions. They are reproduced below for ease of reference.
(1) General: The Customer, as a consumer purchasing from a professional trader, has the right to withdraw from all or part of their order, without giving any reason, within a period of fourteen (14) days after receipt of the order (delivery date or pickup date of the order, depending on the Products and the option chosen by the Customer). In the case of different delivery times for the same order, the aforementioned period runs from the day on which the Customer or a third party designated by them, other than the carrier, physically takes possession of the last package of the order. The exceptions to the right of withdrawal are set out in paragraph (2) below.
(2) Exceptions: Certain Products are not subject to the right of withdrawal. This is the case for Products (i) that have been personalized for the Customer or (ii) that have been unpacked (in cases where the protective seals have been removed) by the Customer after delivery and cannot be resold for reasons of hygiene or health protection, which particularly concerns the following products:
- lingerie and swimwear,
- cosmetic products,
- intimate products (for example razors, brushes (toothbrushes, body brushes, etc.)),
- piercings and earrings without clips.
(3) Exercise of the right: For the withdrawal period to be respected, it is sufficient for the Customer to send the communication concerning the exercise of this right (as explained below) before the expiry of the fourteen (14) day period following receipt of the ordered Products. The Customer may inform us of their decision to exercise this right by various means:
- Via the Customer account, by clicking on "My orders", then on "Return the item".
- By informing us of their decision to withdraw from this contract by an unambiguous statement (for example, a letter sent by post to SHEIN; Address: DC-1, Logistyczna 1A 55-080 kąty wrocławskie, Poland, an email sent to [email protected], by telephone or via our Customer Service). The Customer may use the model withdrawal form provided at the end of this section, but this is not mandatory. Upon receipt of a withdrawal notification by any of the means described above, we will acknowledge receipt of this withdrawal on a durable medium (for example by email) without delay.
(4) Return of Products: If the Customer exercises this right of withdrawal, the Products must be returned within fourteen (14) days following communication of the exercise of the right of withdrawal, properly packaged and accompanied by all their accessories and user manuals. Please note that:
- The Customer must use the return label available in their Customer account (by going to the "My orders" section, clicking on "Return the item" and selecting the Products concerned by the return).
- The return label must be printed and affixed to the return package.
- The return package must be dropped off at the nearest return point corresponding to the logistics company indicated on the return label. The Customer must send the return package to the address indicated on the return label.
- In the event that the Customer chooses to exercise the right of withdrawal by means of a postal notification to the address indicated above (SHEIN, DC-1, Logistyczna 1A 55-080 kąty wrocławskie, Poland), the Customer must return the Product to that same address at their own expense.
- The cost of returning the Products shall be borne by the Customer.
- Please note that the package must not be returned to the sender's address if it does not correspond to the return address. Otherwise, the package will be lost.
(5) Returned Products must not have been worn, used, or handled in any manner other than what is necessary to establish their nature, characteristics, and proper functioning. For example, the Products may be tried on as would be permitted in a physical store, but must not be worn for an extended period or used, and the label must not be removed. The Customer is informed in this regard that they will be liable for any depreciation of the returned Products that are damaged, soiled, or incomplete, or more generally in an unsaleable condition. In such a case, the refund may be reduced by an amount corresponding to the loss of value of that Product.
(6) Effects of withdrawal: The Customer will be refunded all payments made, including the standard delivery charges paid. If the Customer has expressly chosen a more expensive delivery method than the standard delivery method offered by the Seller, only the standard shipping costs will be refunded, unless otherwise indicated. It should be noted that in the event of withdrawal concerning only part of the order, the refund of delivery charges and additional costs will be equal to the amount of costs that would not have been charged to the Customer if the said products had not been purchased.
(7) We will process the refund on behalf of the Seller, without undue delay, using the same means of payment as that used by the Customer for payment of the order, and no later than fourteen (14) days from the day we are informed of the Customer's decision to withdraw from the contract. The Customer is informed that the refund will be suspended until receipt of the Products or until the Customer has provided proof of shipment of the Products, whichever is the earlier.
(8) Please note that the Customer may also choose to receive a refund in the form of Wallet Credits. These credits may give rise to a refund of the balance via the original payment method used when placing a new order. However, a digital wallet credit granted by the Operator by other means, as described in the T&Cs, and which is not linked to a returned item, cannot give rise to a cash refund.
(9) In accordance with the Terms of Use, Wallet Credits may only be used on the website where the credit was granted (for example, if the Customer ordered and then returned a product on the fr.shein.com site and chose to receive a credit, this credit may only be used on the fr.shein.com site).
Standard withdrawal form
To Infinite Styles Services Co, Ltd, (and, if sent by post, to SHEIN, DC-1, Logistyczna 1A 55-080 kąty wrocławskie, Poland) on behalf of [INSERT SELLER NAME]
I/We hereby give notice of my/our withdrawal from the sales contract for the following goods:
Ordered on / received on:
Consumer's name:
Consumer's address:
Consumer(s)' signature (only if this form is notified on paper):
Date:
2. SHEIN Return Policy
The Return Policy is a commercial policy allowing Customers, under certain conditions and in accordance with the terms and conditions set out below, to return items that are no longer eligible for the right of withdrawal in order to obtain a refund.
Table of Contents
1. What is the deadline to make a return?
We gladly accept, under certain conditions, returns within thirty (30) days of receipt for most items in new condition, which are no longer covered by the right of withdrawal.
2. Which items are eligible for return?
Non-returnable items:
This product is returnable within the 14-day withdrawal period but not within the extended commercial return period
• Bodysuits, lingerie, jewelry, beauty products, underwear, event and party supplies, DIY supplies, pet supplies and accessories (except for scarves, bags, and blankets).
• Unsealed cosmetics
• Items marked as non-returnable.
• Free items (depending on the item's status at the time of payment).
• Customized items. Additionally, order cancellation is not supported for customized items.
Return conditions for returnable items:
Wedding dresses, suits, and other clothing
Items must be new, unworn, unwashed, undamaged, and unaltered, with original tags attached and the hygiene sticker intact (if applicable).
Human hair wigs
Items must be new, unworn, unwashed, undamaged, and unaltered, with original tags attached. Specifically, items will be inspected to verify whether they have been washed, dyed, cut, or have undergone other modifications or damage.
Shoes, bags, and luggage
Items must be returned new, unworn, undamaged, in their original box, and with all accessories (buckles and shoelaces, dust bag, etc.). Shoes must have been tried on exclusively on a smooth and clean surface.
Furniture
Items must be new, never used, and free from any damage (including all accessories, manuals, and parts provided).
Mobile phones, laptops, projectors, tablets, and other electronic products
Items must be returned in their original sealed packaging and not have been activated. Please erase all personal information from the product and include the manuals, accessories, and "free" gifts provided with the product. If the product has missing parts or is in a condition that does not allow resale at the time of return, we will not be able to refund you. If you wish to invoke the manufacturer's warranty, we will help you contact them.
Other categories
Items must be returned in new condition.
3. How can I return items?
1. Log in to your SHEIN user account.
2. Go to "My Orders" and find the order containing the item(s) you wish to return.
3. Click the "Return (combined)" button, select the item(s) you wish to return, indicate the reason, then click "Next Step". Please note that some items are non-returnable, as indicated above.
4. Select the return method. Please note that due to restrictions imposed by logistics carriers, some return methods may not be available for certain items.
5. Select "Refund Method" and click "Send".
6. In some cases, we reserve the right, at our sole discretion, to refund an item without requiring you to return it.
NOTE:
● If you wish to return items from different orders, you can return them together. If the returned items meet the conditions to merge the labels, you can select all the items in the grouped returns list. Remember to keep all items to be returned in a single package.
● If you need to return an oversized or overly heavy item, or if you are returning items from a remote region, you may need to arrange the return yourself. In this case, you will need to pay the shipping fees in advance and keep proof of shipment. Once the items are returned and after passing our quality control successfully, you can contact us to obtain a refund of the shipping fees.
START YOUR RETURN
4. What are the return methods and return fees?
Return methodReturn documentationPrinter requiredReturn fees
Mondial Relay
Drop-off in store
QR codeNo
Return shipping is free for your first return of one or more returnable items for EACH order within the voluntary return window.

For second and subsequent refunds of the same order, shipping fees of 4.50 EUR will be deducted from your refund for each return.
Return labelYes
Colissimo
Drop-off in store		Return labelYes
Chronopost
Drop-off in store		Return labelYes
FedEx
Pickup service		Return labelYesReturn shipping is free for your first return of one or more returnable items for EACH order within the voluntary return window.

For second and subsequent refunds of the same order, shipping fees of 8.00 EUR will be deducted from your refund for each return.
Self-service returnDepends on your logistics providerYou must pay the return fees directly to your logistics provider, and we do not refund the costs.
NOTE:
● Do not send the package directly to the sender's address on your original package or to the address on our return label, as these are not the actual return addresses and it may affect your refund.
● If you wish to use the original shipping packaging to return items, please remove/cover the shipping label on the outside of the package to prevent your return from being mistakenly sent back to you.
5. How to modify a return request?
Go to "My Orders" → Click "Returns" → Click "Return and Refund Record" → Click "Details" → Click "Modify Returned Items", select the item(s) you wish to add/remove, indicate the reason, then submit the request.
6. How to find a return label/QR code?
Go to "My Orders" → Click "Returns" → Click "Return and Refund Record" → Click "Details" → Click "Save Label" to view and download the return label.
7. How to cancel a return request?
Go to "My Orders" → Click "Returns" → Click "Return and Refund History" → Click "Details" → Click "Cancel Request"
8. When will I receive my refund and under what conditions?
Return ShippingReturn ReceivedWarehouse Quality ControlSHEIN RefundFinancial Institution Processing Time
5-7 days5-7 days1 day
It typically takes between 2-10 business days, depending on your financial institution.
When a returned item arrives at our warehouse, we inspect and/or test it. If the returned item is used or damaged, if parts or accessories are missing, or if it is damaged due to misuse (and not due to SHEIN or the seller), the refund will be reduced to reflect the loss of value. If the returned item is entirely in an unsellable condition, no refund will be issued. We will dispose of the item unless you give us other instructions and agree to pay the fees for its return
● The refund will be issued to your SHEIN wallet or the original payment account, according to your request.
● To ensure a quick and smooth refund, please make sure that the item you are returning matches the information on your return request. Any discrepancy may cause delays or prevent us from processing your refund.
● Please check your returns before shipping them. We accept no responsibility for the return of non-SHEIN products.
● If you receive a defective or damaged item, please contact customer service within 90 days from the order date. We will review the issue and offer an appropriate solution, including a refund if applicable.
You can click here to learn more about the refund policy.