· Free Trial - Instructions
1. Browse the products available for the free trial, select the items you want (maximum 3 per week) and click " free trial ".
2. Choose your size, complete your shipping address information and click submit. Please note that your shipping address must match the country of the current site. If it does not match, the request cannot be submitted.
3. Go to the " my free trials " tab to check the results. Processing time is approximately one week.
4. Your order will be processed and shipped automatically once the free trial is approved. You can click " post report " in the order list to upload your review once the item is received.
5. You can check the status of your report in the " my reports " tab. You will only be granted one attempt to rewrite your report if the first version does not meet the requirements.
· Free Trial Introduction
1. General Introduction
1.1 Free Trial
The free trial platform is a way for SHEIN customers to test our clothing and provide reviews for other customers. SHEIN members receive a free item in exchange for a positive review of that item, a comment on how to wear it, etc. This helps other customers by showing them what to expect when they order our items so that everyone can be satisfied.
1.2 Test Report
If selected to participate in our product testing program, SHEIN customers must publish a review of the item sent to them. The testing program is a real user experience allowing customers to test the quality and durability of the products. Through this experience, users can hold the product, feel the material, see the fit and see how it looks on them. A good review will provide feedback on the material, fabric, and quality of the product with detailed photos and description. All reports that pass our team's review will be marked as "quality report" and will be rewarded with bonus points.
2. Complete Process
1. Click "free sample" to select a free item, the status will change to "under review" in "my requests".
2. After the review of each request, winners will be announced on the main free samples page.
3. If you did not win, the status will change to "failed".
4. If you won, the status will change to "won" and the item will be sent to the address you provided.
5. You have 10 days after receiving the item to write a review.
6. Make sure to follow the rules when writing this review.
7. We will review it to ensure it meets our criteria.
8. If the review does not meet the criteria or cannot be uploaded, you can try again.
Please note that once your review is approved, your photos, videos and words will be used in the reviews section of the product page. Your username and other personal information are hidden.
2.1 Request
According to our system, you have attempts remaining this week. To select products, click test - enter address and size - submit
2.2 Free Trial Request
Participate in the free trial and receive a product - try the item - take photos - post review - write a detailed description - submit - wait for review approval - repost review (if the first attempt failed)
3. User Eligibility
All accounts not on the blacklist
Attempts per account: 3 per week
4. Rules on Earned Points
If the review does not pass the test, no reward points
If the review passes the test, 20 reward points
If the review passes the test and is rated "quality report", 100 reward points
5. User Mission
5.1 After selecting the item to test, the system will automatically generate a €0 order and ship it promptly. Before signing up for the free trial, select the correct size, address and other information. We do not resend lost orders for free trials and the customer will bear responsibility for the loss.
5.2 Please post a review within ten days of receiving the item. Failure to comply with this instruction will have consequences on future trial requests. Reviews should preferably include a description text as well as photos of the item. If the review does not meet the brand's requirements, you may no longer be selected in the future for free trials. If you do not receive the product within 30 days, contact us at SHEIN Customer Service
5.3 It is strictly prohibited to use a fake account to sign up for free trials in order to receive more attempts. In this case, the trial will be automatically cancelled, items will not be shipped and accounts will be removed from our free trial members. Additionally, these users will be banned from the free trial center.
5.4 Users who use stolen, edited or inappropriate photos will be automatically flagged and marked. These actions are strictly prohibited and will result in banning from the trial program.
5.5 If the test report is not approved after analysis of the review, the customer will have the opportunity to post a second review. Be sure to have followed the requirements for this second submission.
6. How are testers chosen?
Our testers are chosen via an automated system. Our system will evaluate the user's level of activity during previous tests. The system evaluates whether the user is a potential buyer, the quantity of products purchased by them and their performance during previous tests. It is a good process since it allows filtering out banned accounts and members who have not purchased in a long time.
7. Quality Report Requirements
7.1 Content
A quality report will provide the customer's review describing the pros and cons of the item they received. It must not contain only negative remarks about the item but must also present the positive aspects of the product.
7.2 Photos
7.2.1 Please take your own photos of the tested product. Do not use photos from the site or photos from other customers. Be sure to capture the details of the items when wearing them. We would like your photos to reflect the benefits of the products.
7.2.2 We recommend posting 4 photos, clear and showing the details of the item. We recommend the following types of photos: 1. A full body photo 2. A photo of the product details 3. A photo of the outfit you put together with the item 4. What you prefer about the item.
7.2.3 Please ensure the photos are proportionate and tasteful.
7.2.4 Text: Be precise but concise. Share with us the pros and cons of the item as well as any information you would have liked to have about the item before purchasing it.
7.3 Recommendations and Suggestions
Feel free to express your opinion. The goal of these free trials is to provide a preview of the products that customers will receive when ordering from SHEIN. Your positive feedback helps our customers, and negative feedback helps us improve SHEIN's services.
8. Notification System
You will receive notifications in the following ways (email/app notifications)
Being selected for trials
Post a report reminder
Feedback report results
9. Exception List
9.1 Unfortunately, the product to be tested is no longer in stock. This is due to a lack of size or inventory issues with our suppliers. To replace the product for your free trial, please contact SHEIN Customer Service
9.2 If at any point during the trial you encounter a quality, manufacturing, delivery issue, or interference with another trial, you must notify us as soon as possible. Please send us your feedback along with the defects and problems of the product by email to SHEIN Customer Service
9.3 For any delivery issues, contact us at SHEIN Customer Service
9.4 For any issues, contact us at SHEIN Customer Service
10: About Customs Fees
When free samples have been requested and then confiscated at customs or required to pay customs fees, customs clearance or fee payment is the user's responsibility.
· Questions & Answers
1. Q: Do I have to pay for shipping?
A: Shipping is covered. The only thing we ask is that you post your review within 10 days of receiving the item.
2. Q: I submitted a request for the same sample with two accounts and was selected for both, can I receive multiple items to test?
A: No, members cannot receive multiple items to test. According to our policy, creating multiple accounts for free trials is prohibited. Any detected account will be banned from the free trial center.
3. Q: Can I keep the tested item once my review is posted?
A: Yes, of course! If you have been selected to receive a free item, it belongs to you once you have posted the product review.
4. Q: Will the list of winners be announced?
A: Yes, we will announce the winners on the site.
5. Q: What should I do if the product size or address is incorrect?
A: Once the order has been generated, we cannot change the size or delivery address of the tested item. These products are shipped quickly. Please double-check the size and address before placing the order.
6. Q: I submitted the request and was selected for the free trial, however, this item does not match my style and does not suit me, can I switch to another trial?
A: Unfortunately, once you have submitted a request for a free trial, you can no longer change it. You can ask a friend or family member to write the review if the style of the tested item suits them better.
7. What should I do if the test report does not publish correctly?
If you are unable to publish your test report, please check the link. It must link directly to the product you tested. The image size must be at least 500x680 pixels. If you cannot publish, please send the information you wish to publish and screenshots of the failed publication to SHEIN Customer Service, and we will check and assist you as soon as possible.
8. Q: After I requested a sample item, I changed my mind and no longer want it, can I request an exchange for another item?
A: No, once you have requested an item, it is not possible to cancel or exchange that product.
9. Q: I have applied multiple times, why haven't I won? How can I increase my chances of winning?
A: Hello, free trial winners are randomly selected by our system, which takes into account various credit records of your SHEIN account and trial integrity history, etc. It also relates to the number of winners each week, which is limited. But don't be discouraged, you can continue to apply next week! We wish you good luck!
10. Q: Which users can register for the trial?
A: Hello, as long as your account is not blacklisted, you can apply for the free trial. You can apply for 3 products per week.
11. Q: It's been a week since I submitted my request, and I still haven't heard anything. How long does it take?
A: Hello, you can log in to the Free Trial Center to check the status of your trial application on the second Tuesday after your free trial application. If you are selected as a winner, you will also receive our email and app push notifications.
12. Q: When I click on the trial application, there is an option that allows me to change my country, but my country does not appear.
A: Hello, the site you are browsing may not support the corresponding shipping country. Please first try switching to the site corresponding to that country.
13. Q: If my review is not approved, do I need to return the package?
A: Hello, you can keep the product, but it will affect your eligibility for the next free trial and your chances of being selected.
14. Q: What happens if I don't pay the customs duties?
A: Hello, we have indicated in the policy that if the free trial product is confiscated by customs or if a customs duty is imposed, the user is responsible for customs clearance and payment of any required tariff. If you are unwilling to pay the customs duties, it may affect your eligibility for the next free trial.
15. Q: I can't find the entry to upload the report, can you tell me where it is?
A: Hello, you must first log in to the Personal Center. Once logged in, go to the Free Trial Center, then find the approved products under the "My Applications" tab, and click the "Upload Report" button below.
16. Q: What will be the impact if no report is submitted 10 days after receiving the package?
A: Hello, if you are unable to upload the report within 10 days of receiving the package, please contact us in time to extend the deadline for you. Otherwise, it will affect the eligibility of your next free trial.
· Contact Us
For any questions or complaints, please contact SHEIN Customer Service
Response time: one business day