FAQ
We're Here to Help!
Tracking & Delivery
Policy Reference
Return & Refund
Processing
Payment
Account Issues
Pre-sale
Legal/Security&Privacy
Media/CSR
Suggestion/Dispute
ALL
Estimated Delivery Time
Outside Of The Time Frame
Customs/Extra Duties
The whole parcel delivered but not received
Why does a package stay in the "In transit to airport" status for so long?
What should I do if I haven't received a pickup code?
Why are shipping fees in Puerto Rico different from other states and provinces?
What does it mean when the shipping status shows "Arrived at airport for departure"?
How long does customs clearance take?
Why isn't the tracking updated immediately after shipment?
How long will the "Arrived at airport for departure" status last?
Why does it keep showing "Prepared for customs clearance"?
What should I do if I'm not home when the package is delivered?
If I don't want to pick up my package at the post office, can it be redelivered to the address I provided when placing the order?
Why hasn't my package arrived yet, even though it's past the earliest estimated delivery date?
What does it mean when the shipping status shows "In transit to airport"?
Can I switch to a different courier?
How long can my package be held? / What happens if I don't pick it up?
What does it mean when the shipping status shows "Prepared for customs clearance"?
How long will it take for the package to be delivered after it arrives at the destination airport?
What does it mean when the shipping status shows "Shipped"?
Does departure mean I will receive my package soon?
Where do I pick up my package?
Can I set my delivery for a specific date?
Why hasn't my package been delivered after being handed to the courier?
If it says "Out for Delivery," will I definitely receive it today?
Why hasn't my package arrived even though it's past the latest estimated delivery time?
Is it possible to speed up the shipping process?
How long will the order take to arrive?
Where is my order?
When will my package be delivered after customs clearance?
Why was my package returned to sender?
What happens if I am not at home when my package arrives?
My tracking info shows that an attempted delivery of my parcel was unsuccessful. What do I do now?
I am not satisfied with the delivery service
Why is there no tracking update?
What's Retail Delivery Fees?
Why am i charged for sales tax?
Why can't provide an invoice?
Are there any additional fee for customs?
Why can't I buy certain items on SHEIN?
Where can I find my proof of delivery?
Will my package still be delivered if I accidentally clicked "Received" before receiving it?
Marked as delivered but not received