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Tracking & Delivery
Tracking & Delivery Policy Reference
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Processing Payment
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Suggestion/DisputeALL
Estimated Delivery Time
Outside Of The Time Frame
Customs/Extra Duties
The whole parcel delivered but not received
Where is my order?
How long will the order take to arrive?
Can I set my delivery for a specific date?
Why are shipping fees in Puerto Rico different from other states and provinces?
Why is there no tracking update?
Why was my package returned to sender?
My tracking info shows that an attempted delivery of my parcel was unsuccessful. What do I do now?
What's Retail Delivery Fees?
Why am i charged for sales tax?
Why can't I buy certain items on SHEIN?
Why can't provide an invoice?
Are there any additional fee for customs?
Will my package still be delivered if I accidentally hit "Received" before actually receiving it?
Delivered but not received