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Estimated Delivery Time
Outside Of The Time Frame
Customs/Extra Duties
The whole parcel delivered but not received
Where is my order?
Do I have to pay customs?
Why was my order split into multiple packages?
Why has my package been stuck at "In transit to airport" for so long?
How long will the "Arrived at Airport, Ready for Departure" status last?
What should I do if I have to pay customs duties?
Do I need to pay customs duties?
Why does it keep showing "Prepared for customs clearance"?
Why can't I change my delivery address?
Can I switch to a different courier?
When will my package be delivered?
What should I do if my package is delayed ?
What happens if my package is not delivered before the latest estimated delivery date?
If it says "Out for Delivery," will I definitely receive it today?
What do I need to bring to pick up my package?
Where do I pick up my package?
What should I do if I haven't received a pickup code?
What if I accidentally tapped "Received"?
What should I do if the tracking shows delivered but the delivery address is wrong?
What is my tracking number?
Can I speed up the delivery of my package?
Why isn't the tracking updated immediately after shipment?
What does "Arrived at Airport, Ready for Departure" mean?
Does departure mean I will receive my package soon?
How long will delivery take after arriving at the destination airport?
What does "Prepared for customs clearance" mean?
How long does customs clearance take?
Do I need to provide any documents for customs clearance?
Why isn't the tracking updated immediately after customs clearance?
Why hasn't my package arrived even though the earliest estimated delivery date has passed?
Is my package delivery slower than expected?
How long can my package be held / What happens if I don't pick it up?
Can I change the delivery to my home address instead?
Why was my order divided into two or more packages?
What does "Shipped" mean in the tracking info?
What does "In transit to airport" mean?
Why hasn't my package been delivered after arriving at the destination airport?
Why does my package show "Prepared for customs clearance" before arriving at the destination country?
When will my package be delivered after customs clearance?
Can I request delivery at a specific time or location?
What should I do if I'm not home when the package is delivered?
Why hasn't the tracking been updated for a long time after departure?
Why hasn't my package been delivered after being handed to the courier?
Why there is no tracking updated?
Why is my order delayed?
Why does my tracked parcel always stay in the Netherlands?
Order/Package Status Abnormal
I am not satisfied with the delivery service
Why can't I get in touch with the courier?
Why does the tracking number not work?
Why was my package returned?
Are there any additional fee?
Do you have warehouses in Europe? Are there no customs duties required for shipments from European warehouses?
Will my package be inspected by customs and  charged customs duties?
Does the small parcel fee imposed on all packages from outside the EU starting July 1, 2026, apply to SHEIN orders?
Can you please help me to declare my parcel at a low price to avoid tariffs/customs fee?
Is it possible that there is a specific logistics channel to avoid tariff/customs fee?
Why can't provide an invoice?
Has the return policy changed? Are there any additional taxes or fees for returns?
Why was the  custom charge not displayed at checkout?
Do I need to pay a €3 tax when placing an order?
Are the price increases due to the inclusion of taxes?
Why have product prices become more expensive?
Delivered but not received
The tracking service shows that the attempted delivery of my parcel was unsuccessfully. What can I do?