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Estimated Delivery Time
Outside Of The Time Frame
Customs/Extra Duties
The whole parcel delivered but not received
Do I have to pay customs?
What does "Shipped" mean in the tracking info?
Why hasn't the tracking been updated for a long time after departure?
How long will delivery take after arriving at the destination airport?
What does "Prepared for customs clearance" mean?
Do I need to provide any documents for customs clearance?
Do I need to pay customs duties?
When will my package be delivered after customs clearance?
Why can't I change my delivery address?
Can I switch to a different courier?
When will my package be delivered?
What should I do if my package is delayed ?
What should I do if I'm not home when the package is delivered?
What happens if my package is not delivered before the latest estimated delivery date?
If it says "Out for Delivery," will I definitely receive it today?
What should I do if I haven't received a pickup code?
How long can my package be held / What happens if I don't pick it up?
What if I accidentally tapped "Received"?
What should I do if the tracking shows delivered but the delivery address is wrong?
What is the pick up PIN or derlivery code?
Can I speed up the delivery of my package?
Why isn't the tracking updated immediately after shipment?
Does departure mean I will receive my package soon?
What should I do if I have to pay customs duties?
Why does it keep showing "Prepared for customs clearance"?
Is my package delivery slower than expected?
What do I need to bring to pick up my package?
Can I change the delivery to my home address instead?
What is my tracking number?
Why was my order divided into two or more packages?
What does the current status in package tracking mean?
What does "In transit to airport" mean?
Why has my package been stuck at "In transit to airport" for so long?
What does "Arrived at Airport, Ready for Departure" mean?
How long will the "Arrived at Airport, Ready for Departure" status last?
Why does my package show "Prepared for customs clearance" before arriving at the destination country?
How long does customs clearance take?
Why isn't the tracking updated immediately after customs clearance?
Can I request delivery at a specific time or location?
Why hasn't my package been delivered after being handed to the courier?
Why hasn't my package arrived even though the earliest estimated delivery date has passed?
Where do I pick up my package?
Why was my order split into multiple packages?
Why hasn't my package been delivered after arriving at the destination airport?
Where is my order?
Why there is no tracking updated?
Why does my tracked parcel always stay in the Netherlands?
Why can't I get in touch with the courier?
Why does the tracking number not work?
Why was my package returned?
Order/Package Status Abnormal
I am not satisfied with the delivery service
Why is my order delayed?
Has the return policy changed? Are there any additional taxes or fees for returns?
Do you have warehouses in Europe? Are there no customs duties required for shipments from European warehouses?
Will my package be inspected by customs and  charged customs duties?
Why was the  custom charge not displayed at checkout?
Does the small parcel fee imposed on all packages from outside the EU starting July 1, 2026, apply to SHEIN orders?
Do I need to pay a €3 tax when placing an order?
Are the price increases due to the inclusion of taxes?
Why have product prices become more expensive?
Can you please help me to declare my parcel at a low price to avoid tariffs/customs fee?
Is it possible that there is a specific logistics channel to avoid tariff/customs fee?
Why can't provide an invoice?
Are there any additional fee?
Delivered but not received
The tracking service shows that the attempted delivery of my parcel was unsuccessfully. What can I do?