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Estimated Delivery Time
Outside Of The Time Frame
Customs/Extra Duties
The whole parcel delivered but not received
What does "In transit to airport" mean?
What does "Arrived at Airport, Ready for Departure" mean?
How long will the "Arrived at Airport, Ready for Departure" status last?
How long will delivery take after arriving at the destination airport?
What does "Prepared for customs clearance" mean?
Why does my package show "Prepared for customs clearance" before arriving at the destination country?
Do I need to pay customs duties?
When will my package be delivered after customs clearance?
Why isn't the tracking updated immediately after customs clearance?
Can I request delivery at a specific time or location?
Can I switch to a different courier?
What should I do if I'm not home when the package is delivered?
Is my package delivery slower than expected?
If it says "Out for Delivery," will I definitely receive it today?
What do I need to bring to pick up my package?
Where do I pick up my package?
What should I do if I haven't received a pickup code?
How long can my package be held / What happens if I don't pick it up?
Can I change the delivery to my home address instead?
What should I do if the tracking shows delivered but the delivery address is wrong?
What is my tracking number?
Why was my order divided into two or more packages?
Do I have to pay customs?
Can I speed up the delivery of my package?
What does "Shipped" mean in the tracking info?
Why isn't the tracking updated immediately after shipment?
Why was my order split into multiple packages?
Why has my package been stuck at "In transit to airport" for so long?
Why hasn't the tracking been updated for a long time after departure?
Why hasn't my package been delivered after arriving at the destination airport?
How long does customs clearance take?
Do I need to provide any documents for customs clearance?
What should I do if I have to pay customs duties?
Why does it keep showing "Prepared for customs clearance"?
Why can't I change my delivery address?
What should I do if my package is delayed ?
Why hasn't my package arrived even though the earliest estimated delivery date has passed?
What happens if my package is not delivered before the latest estimated delivery date?
What if I accidentally tapped "Received"?
Where is my order?
Does departure mean I will receive my package soon?
When will my package be delivered?
Why hasn't my package been delivered after being handed to the courier?
Why there is no tracking updated?
Why is my order delayed?
Why was my package returned?
Order/Package Status Abnormal
I am not satisfied with the delivery service
Why can't I get in touch with the courier?
Why does the tracking number not work?
Has the return policy changed? Are there any additional taxes or fees for returns?
Do I need to pay a €3 tax when placing an order?
Are the price increases due to the inclusion of taxes?
Can you please help me to declare my parcel at a low price to avoid tariffs/customs fee?
Why can't provide an invoice?
Why was the  custom charge not displayed at checkout?
Why have product prices become more expensive?
Is it possible that there is a specific logistics channel to avoid tariff/customs fee?
Will my package be inspected by customs and  charged customs duties?
Does the small parcel fee imposed on all packages from outside the EU starting July 1, 2026, apply to SHEIN orders?
Are there any additional fee?
Do you have warehouses in Europe? Are there no customs duties required for shipments from European warehouses?
Delivered but not received
The tracking service shows that the attempted delivery of my parcel was unsuccessfully. What can I do?