Return Policy
We hope you love what you've ordered! But just in case you're not 100% satisfied, we've made the return process super easy.
How long do I have to make a return?
We gladly accept returns within 30 days of receipt for most items in new condition.(The return timeframe for Belgium is 45 days from the date of purchase.)
How do I make a return?
Return from France, Germany, Italy, Netherlands, Poland, Spain, Sweden, Portugal
1. Sign into your SHEIN account.
2. Find the order in My Orders, click the "Return Item" button.
3. Select the item(s) you would like to return, indicate the reason, and submit.
4. Print the return label and securely tape it on the outside of your return package.
5. Drop off your package at the delivery point closest to you. (Please keep the return receipt and send it to us.)
*If you cannot find your return label, please search the returned order in “My Orders” → Click “Order Details” → Click “Return & Refund Record” in the top right corner → Click “View” to download.
Return from Belgium
1. Sign into your SHEIN account.
2. Find the order in My Orders, click the "Return Item" button.
3. Select the item(s) you would like to return, indicate the reason, and submit.
4. Print the return label and securely tape it on the outside of your return package.
5. Drop off your package at the delivery point closest to you. (Please keep the return receipt and send it to us.)
*If you cannot find your return label, please search the returned order in “My Orders” → Click “Order Details” → Click “Return & Refund Record” in the top right corner → Click “View” to download.
Note:
1. For Belgium orders, The first return label is free on your return for every order. For more than one return label on the same order, the costs will be € 4.5 per additional package .
2. Please send the package back to us by courier after applying for return online, otherwise we will not accept it. Thank you for your cooperation.
3. Due to the current peak sales period, the processing of returns in our warehouse takes a little longer. Your refund will be delayed by approximately 3-5 working days. We apologize for the inconvenience.
Return from Ireland
1. Sign into your SHEIN account.
2. Find the order in My Orders, click on "Return Item".
3. Select the item(s) you would like to return, indicate the reason, and submit.
4. Print the return label and securely tape it on the outside of your return package.
5. Drop off your package at the post office closest to you. (Please keep the return receipt and send it to us.)
*If you cannot find your return label, please search the returned order in “My Orders” → Click “Order Details” → Click “Return & Refund Record” in the top right corner → Click “View” to download.
How can I return and do I have to pay for the shipping costs?
1.Return with our return label
Note : Each return label (for packages less than 25kg) costs EUR4.5, which will be deducted from your refund. If you do not use our return label, this fee will not be deducted. Also, the fee will be charged per return (not per order). If you wish to return multiple items from one order, please return them together by using one return label to save on return fees.
2.Return By Yourself At Your Cost
Please note: Do not send your return to the address on your package. This is not the return address and affects the processing of your return. Please contact our customer service for the correct address.
Return from Austria，Czech Republic, Denmark，Greece，Luxembourg
1. Sign into your SHEIN account.
2. Find the order in My Orders, click on "Return Item".
3. Select the item(s) you would like to return, indicate the reason, and submit.
4. Print the return label and securely tape it on the outside of your return package.
5. Drop off your package at the post office closest to you. (Please keep the return receipt and send it to us.)
*If you cannot find your return label, please search the returned order in "My Orders" → Click "Order Details" → Click "Return & Refund Record" in the top right corner → Click "View" to download.
Note：
1. For Austria, Czech Republic, Greece, Luxembourg, the return label cost is 4.5 EUR, and for Denmark, the cost is 5 EUR. The return label cost will be deducted from the refund of your order if you use our return label.
2. The return label fee will be charged based on each return instead of on each order. If you want to return multiple items in one order, please use one return label to return together to save return cost.
3. Please process the return after you have applied for the return request on our site, otherwise we will not accept it. Thank you for your cooperation. Please don’t return any item to the address on your parcel, it will effect your return since that address is not ours, you can contact our customer service to acquire the correct return address.
Return from other shipping locations
Other shipping locations including Bulgaria, Estonia, Finland, Hungary, Latvia, Lithuania, Slovakia, Slovenia, Romania , Croatia , Cyprus , Malta.
1. Sign into your SHEIN account.
2. Find the order in My Orders, click the "Return Item" button.
3. Select the item(s) you would like to return, indicate the reason, and submit.
4. Select an acceptable logistics company to send your package back to our returns warehouse. (Cash on delivery is not accepted.)
5. Please send us the tracking number or return receipt. (Concrete Steps: My Orders → Order Details → Refund and Refund Records → Submit Return Confirmation)
Note: You will be responsible for the cost of the return.
Can I still return items if they are worn, damaged, or have the tags removed?
1. Items must be returned unworn, unwashed, undamaged, and with all original tags attached.
2. The following items cannot be returned or exchanged: bodysuits, lingerie, jewelry, beauty underwear, Event & Party Supplies ,DIY Supplies ,Pet Supplies and accessories (except scarves, bags, and mermaid blankets). We cannot offer refunds on cosmetic if the hygiene seal has been broken.
3. Items marked as non-returnable and free gifts cannot be returned. (This depends on the status of the item at the time of payment).
Note:
1. Please do not send your return to the address on your package. This is not the return address and will affect processing your return.
2. Please be sure to double check your returns before shipping them out. We will not be held responsible for the return of non-SHEIN products.
3. If you receive a damaged/defective item, please contact SHEIN Customer Service within 24 hours of receipt.
How will I get my refund？
Your request will be processed within 5 business days after we receive your return. The refund will be issued to your SHEIN Wallet or the original payment account, as per your request.
Note:
1.The original shipping fee and Handling fee are non-refundable.
2.If there is an issue with your return, please contact Customer Support within 90 days from the date your order was placed.