1. What Is My Wallet?
It is a virtual wallet linked to your SHEIN User Account where you will be able to store and access your (1) Wallet Credits and your (2) Promotional Wallet Credits (This site doesn’t offer the Promotional Wallet at the moment, but stay tuned as it will be available soon).
Wallet Credit may be provided to you when you return items that you purchased on the Site or App in accordance with our Return Policy and choose a Wallet Credit in lieu of a refund to your original payment method. The wallet credit is withdrawable.
Promotional Wallet Credit may be provided to you if you participate in promotional activities on the Site or the App, such as in-app Games and the Check-In program, among others, and earn Promotional Wallet Credit according to the terms and conditions of such promotional activities. There is an expiration date of the Promotional Wallet Credit. Please use it before the expiration date. When the credit expires, it cannot be recovered. Withdrawing of promotional wallet credit is not supported.
2. How To Use My Wallet?
You may view the balance of your wallet credits in the Wallet at checkout and apply it to your purchase. You may apply your SHEIN wallet balance to a purchase on SHEIN only subject to the Terms, excluding purchase of SHEIN CLUB or SHEIN Saver memberships.
Please note that if the currency selected to pay for your order differs from the one of your wallet credits in your Wallet, the balance of your wallet credits will not appear on the checkout page, you will be still able to check the balance in your Wallet after the purchase.
Wallet credit and promotional wallet credit cannot be used to purchase marketplace products, which are marked with a marketplace icon in the product listing page.
3. Can I Still Pay With My Wallet If I Already Applied Bonus Points And/Or A Coupon Code?
Yes! You may use your wallet credits or promotional wallet credits as well as a Coupon and Bonus Points altogether.
4. How Do I Withdraw The Money of my Wallet Credits From My Wallet?
Simply click the WITHDRAW WALLET CREDIT button, enter the amount you would like to withdraw and click SUBMIT to validate. The funds will be returned to the PayPal account or credit card from which the original payment was taken.
Please note that Promotional Wallet Credits cannot be withdrawn.
5. How Long Does It Take For The Money Withdrawn from the Wallet Credits To Appear In My Account?
It normally takes 1-5 business days for the funds to appear on your PayPal account, or 7-14 business days for the funds to be credited to your credit card.
Please keep in mind that the funds will be returned to the original account that was used to tender payment, whether it is a PayPal account or a credit card.
6. Can I Withdraw The Wallet Credit To Another Card?
The wallet credit cannot be withdrawn to another card. The funds will return to the PayPal account or credit card from which the original payment was taken.
7. Can I Transfer My Wallet Balance To Another SHEIN Account?
Unfortunately, transferring the wallet credits or promotional wallet credits from one SHEIN account to another one is not possible.
If you wish to withdraw your wallet credits, you may use the WITHDRAW WALLET CREDIT feature. The funds will be returned to the PayPal account or credit card from which the original payment was taken Please note that the promotional wallet credits cannot be withdrawn.
8. Why Can’t I Withdraw My Wallet Credit?
Please ensure that the amount you entered to be withdrawn does not exceed the amount of the wallet credit.
9. I Never Used My Wallet Credit, Why Is My Wallet Empty?
If you checked out with your wallet credits and have placed an unpaid order, the wallet credits applied will stay with the unpaid order.
To restore the balance of wallet credits, simply cancel the order by clicking the Cancel button in My Orders, and the wallet credits will be refunded to your Wallet.