How to Do a Free Trial > Introduction to the Free Trial Center > Questions and Answers > Contact Us >
· How to Do a Free Trial
1. Search for products available for the Free Trial, select the ones you prefer (maximum 3 items per week) and click on " Free Trial ".
2. Select your size, fill in the shipping information and click accept. Please note that the delivery address must be consistent with the country associated with the website. If not, you will not be able to submit the request.
3. Go to " My Free Trial " to review your results. Processing time is approximately 1 week.
4. Your order will be processed and shipped automatically once your request is approved. You can click on " Publish Report " in the order list to upload your review, once you have received the item.
5. You can check the status of your report in " My Reports ". You will have only one new opportunity to publish your report if it is rejected the first time for not meeting the required standards.
· Introduction to the Free Trial Center
1. General Introduction
1.1 Free Trial
The free trial platform is a way through which SHEIN customers can try our products and give their opinion about them. SHEIN members will get a free item if they write a review about why they like the item, what style it has, etc. This can help other customers when deciding whether to buy the item.
1.2 Trial Report
If selected to participate in our program, the SHEIN customer must write a review about the item received. The trial program is a real experience that allows customers to see the reality of our products. With this experience, users can touch the product, see its texture, see how it fits and know how it feels wearing the received garment. A good trial report should include references to the material, texture and quality, in addition to photos and a detailed description. All reports that pass our inspection will be marked as "Quality Report" and will be rewarded with points.
2. Complete Process
1. Click on "free sample" to select a free item, the status will show "reviewing" within "my request".
2. After each request is reviewed, the winners will be announced in the free sample section.
3. If you have not won, the status of the selected item will be "review failed".
4. If you have won, the status of the selected item will be "review approved", and it will be shipped to the address you provided us.
5. Once you receive the sample item, you will need to submit your report within the following 10 days.
6. Please make sure to follow all rules regarding the creation and publication of reviews.
7. We will review your report to make sure it follows our criteria.
8. If your report does not meet the required criteria or cannot be uploaded, you can try to upload it again.
Please note that, once the review has been approved, your text, images and videos may be used in our product reviews section. Your username and other personal information is hidden.
2.1 Application Process
According to our system, you have trials available for this week. Select product - click on trial - enter address and size - accept
2.2 Trial Report Process
Place the order for the trial and receive the item - try on the item - take photos - click on upload - write a detailed description - accept - wait for the report to be reviewed - re-upload (if the first attempt failed)
3. Application Qualification
No censored accounts
Trial opportunities per account: 3 times a week
4. Rules for Earning Points
If the report does not pass the check, no points will be earned
If the report passes the check, 20 points will be earned
If the report passes the check and is marked as "Quality Report", 100 points will be earned.
5. Customer Conduct Rules
5.1 Once the item has been requested, the system will generate the order to ship it as soon as possible. Before requesting the item, make sure to correctly select the size, shipping address and other information. No second shipments will be made for user errors and the user will have to bear the cost of lost items.
5.2 Please submit a review within 10 days of receiving the item. If you do not meet this requirement, it will affect future trial requests. Reviews must include a full-body photo and two detail photos of the item. If the review does not meet our requirements, you will not be selected again for trial reports. In the event that you do not receive your product within more than 30 days, please contact SHEIN Customer Service
5.3 It is strictly forbidden to use a fake account to request free trial products. If any fake account is detected, the trial products will be automatically canceled, they will not be shipped and the accounts will be removed from the member list. In addition, they will be banned from future trials.
5.4. Customers who use stolen or inappropriate photos will have their report removed and marked as inappropriate. These practices are completely forbidden, so the user will be removed from the trial program.
5.5 If the trial report is not approved after being submitted, the customer will have a second chance to submit another report. Please make sure to resubmit the report according to the established rules.
6. How is the selection made?
The selection is made with an automatic control system. Our system takes into account the user's level of activity in previous trials. The system also takes into account the purchase potential, purchase quantity and the quality level of previous reports. This is a selection process that directly eliminates stolen accounts or short-term members who have not made purchases for a long time.
7. Report Quality Requirements
7.1 Content
A quality report will contain the customer's opinions and describe the pros and cons of the received item. Logically, it cannot contain only negative opinions, it must also include the positive aspects.
7.2 Photographs
7.2.1 Please take your own photos to publish in the trial report. Do not use photos from websites or from other customers, as this is strictly forbidden. Make sure to capture the details of the product in your photos. We love photos that highlight our products and showcase their value.
7.2.2 We recommend publishing 4 photos, with clear light and showing details of the item. These are our recommendations: 1. A full-body photo. 2. Detail photos. 3. Images that show how you prefer to combine the item or showing the part of it you like most.
7.2.3 Please make sure the photos have proportional size and appropriate content.
7.2.4 Text: Be meticulous but concise. Let us know the pros and cons of the item, as well as any important information you would like to have when buying this item.
7.3 Recommendations and suggestions
Don't hesitate to share your opinion. The goal of this test is to let customers know what kind of product they will be buying with SHEIN. Your positive comments help other users, and the negative ones help SHEIN so it can improve.
8. System Notifications
You will receive a notification via (mail / APP PUSH)
Being chosen to complete a test report
Report Submission Reminder
Summary of report results
9. Exceptions List
9.1 Unfortunately the item is out of stock. This error occurred due to an inventory failure from our suppliers. To request a replacement item for the test, please contact SHEIN Customer Service
9.2 If during the test period you detect a flaw in quality, design, shipping, or if it interferes with another free test, you are required to let us know as soon as possible. Please inform us of any issue you detect through SHEIN Customer Service
9.3 For any shipping issue, please contact SHEIN Customer Service
9.4 For any type of issue, please send your comments to SHEIN Customer Service
10: About the fees
When you request an item as a free sample and that item(s) has been held by customs or charged a fee, users are responsible for clearing customs fees and paying said charges.
· Questions and Answers
1. Q: Do I have to pay shipping fees?
A: Shipping fees are on us. The only requirement is that you submit your report within 10 days of receiving the item.
2. Q: I requested the same item with two different IDs and I was selected for both, can I have more than one item?
A: No, you cannot receive multiple items for the same test item. Creating multiple accounts to obtain test items is prohibited. If such a situation is detected, the customer will be removed from the program.
3. Q: Can I keep the item once the test is over?
A: Yes, of course! If you are chosen to receive a free item, you can keep it once you have submitted your report.
4. Q: Will you publish the list of winners?
A: Yes, we will announce the list of winners in the Free Trial Center section of the website
5. Q: What can I do if I got the shipping address or item size wrong?
A: Once the order is generated, we cannot change either the size of the requested item or the address. These test items are processed and shipped very quickly. Please, next time make sure that the address and size are correct before placing the order.
6. Q: I was selected to receive a free trial item, but I think the item is not my style and wouldn't fit me well, can I exchange it for another?
A: Unfortunately, once you have applied for the trial and been chosen, you cannot change the item. You can ask someone to write the review if you think they might like or the item might fit them better.
7. Q: What do I do if I can't upload the report?
If you cannot upload the test report, please check whether the link is correct. The link must direct you to the item you have received. The image size must be a minimum of 500*680px. If you still cannot upload it, please send the information you want to publish and a screenshot showing that you cannot upload it to our SHEIN Customer Service, we will help you as soon as possible.
8. Q: Once I have requested a trial item, if I think I have made a mistake or if I ultimately don't want the item, can I cancel it and request something else?
A: NO, once the request has been made, it cannot be canceled nor can a different item be requested.
9. Q: I have applied many times, why haven't I won? How can I increase my chances of winning?
A: Hi, Free Trial Winners are randomly selected through our system, which takes into account the various credit records of your SHEIN account and the trial integrity history, among others. It also relates to the number of Winners each week, which is limited. But don't be discouraged, you can keep applying next week! We wish you the best of luck.
10. Q: Which users can apply for the trial?
A: Hi, as long as your account is not on the blacklist, you can apply for the free trial. You can apply for 3 products each week.
11. Q: It has been a week since I applied for the trial and I still haven't heard anything. How long does it take?
A: Hi, you can go to the Free Trial Center to check the trial application status on the second Tuesday after applying for the Free Trial. If you are selected as a winner, you will also receive our email and app push notifications.
12. Q: When I click on the trial application, there is an option that allows me to change my country, but my country doesn't appear.
A: Hi, it may be that the website you are browsing does not support the corresponding shipping country. Please try switching to the corresponding country site first.
13. Q: If my review is not approved, do I have to return the package?
A: Hi, you can keep the product, but this will affect your eligibility for the next free trial and your chances of being selected.
14. Q: What will happen if I don't pay the customs duties?
A: Hi, we have stated in the rules that if the Free Trial product is confiscated by Customs or a Customs Duty is imposed, the user is responsible for clearing Customs and paying any required tariffs. If you are not willing to pay the customs duties, this may affect your next free trial.
15. Q: I can't find the entry to upload the report, can you tell me where it is?
A: Hi, first you have to enter the Personal Center. Once logged in, go to the Free Trial Center, look for the approved products in the "My Applications" tab and click on the "Upload Report" button that appears below.
16. Q: What impact will there be if the report is not submitted 10 days after receiving the package?
A: Hi, if you cannot upload the report within 10 days of receiving the package, please contact us in time to extend the deadline. Otherwise, it will affect your next free trial eligibility.
· Contact Us
If you have any questions or complaints, please contact us through SHEIN Customer Service
Response Time: 1 business day