The "EU Warehouse" tag indicates that the item can be shipped from a warehouse in Europe. If the item cannot be shipped from a warehouse in Europe, it will be shipped from a warehouse outside Europe. Please note that shipping from outside Europe may result in delays.

If you won't be home or if you're on vacation, you can choose the Click&Collect service, which is more eco-friendly, offers 24/7 pickup availability, and is cheaper.

Notes:

1) Shipping time:

In most cases, the package will be delivered within the estimated timeframe. However, the actual delivery date may vary due to flights, weather conditions, or other external factors. Additionally, if your order includes special items, such as pre-order and/or personalized products, the estimated delivery time will be longer. For a more accurate delivery date, please refer to the tracking information.

2) Costs:

①Customs may hold packages for reasons beyond our control, so SHEIN disclaims any responsibility for additional charges this may incur.

②Deliveries made to the Canary Islands, Ceuta, and Melilla will be subject to the applicable taxes and duties in accordance with the current regulations in each of these territories.

3) Tracking:

You will receive an email once your order has been shipped. The email includes a tracking number. You can check the status of your order from "My Account". Click on "My Orders" to view the order status and obtain the tracking number.

4) Delivery-related issues:

①If your package has not been delivered within the estimated timeframe, please contact customer service within 45 days from the payment date so that the aforementioned issues can be resolved. Please note that 1) If the tracking information indicates that your package has been delivered but you have not received it, or 2) Your package includes missing/incorrect items or other logistical issues, you must contact us within 30 days from the delivery date shown on the tracking information page. For product warranty inquiries, please refer to the 【Terms and Conditions】 for more details.

②Click the "Confirm Delivery" button within 6 months from the shipping date. After that, the button will turn gray and can no longer be used to earn additional points.

The free On-Time Delivery Guarantee service entitles you to receive 200 SHEIN points if your order does not arrive by the estimated date. For more information, please refer to the Terms and Conditions of the On-Time Delivery Service .

Cancelling items may affect your order's eligibility for free shipping. If, after cancellation, your order no longer meets the criteria for free shipping, you will need to pay the applicable shipping fee.