1. ABOUT SHEIN VIP
1.1 INTRODUCTION
Welcome to SHEIN VIP ("our," "us", "our loyalty program" or "Program")! SHEIN VIP is a rewards plan for our followers, giving them access to events and pop-ups, exclusive promotions and the latest fashion news. Once you join our loyalty program, you can level up by continuing to make your purchases. By becoming a member, you are deemed to accept and acknowledge these Terms and Conditions.
1.2 APPLICABILITY
The Program is available online at SHEIN.com for various countries. Each Account may enroll in the Program only once, regardless of the number of cardholders and authorized users. Every purchase will count toward your member tier (including purchases across different SHEIN websites), but tier upgrades or downgrades are based on the rules of your registered website.
1.3 VALIDITY
At least one purchase is required to become a member. Eligible purchases include products and gift cards paid through the SHEIN wallet or any other payment method available on the SHEIN website, excluding the amount of refunds/rejections/cancellations of your orders and payments made with gift cards.
Due to currency exchange variations, the order amount may vary slightly. Thank you for your understanding.
1.4 MEMBERSHIP
There is no cost to join SHEIN VIP. Membership in SHEIN VIP is individual only and limited to one account per person.
Your ID represents that you are of legal age to join our program, and it is your membership responsibility to keep your email and contact details updated in your Account.
SHEIN reserves the right to disqualify Members who have violated any of the Terms and Conditions. Any fraudulent activity or attempt to manipulate or abuse the Program will result in the removal of the Account from the Program without prior notice. When a Membership is canceled, all pending coupons and rewards associated with the Membership are forfeited.
2. ABOUT THE TIERS
2.1 INTRODUCTION
SHEIN VIP has four statuses: Tier S1, Tier S2, Tier S3 (available only for members with purchases), and Tier S0 (available only for registered members).
2.2 CHANGES
Each tier is valid for 12 months from the date you level up in SHEIN VIP (excluding tier S1); afterwards, monthly validation is required. Data updates are made within 24 hours. Please check your tier after 24 hours have elapsed.
Once you reach tier S1, you will earn a long-term status. Please note that each tier is based on the number of purchases you make, following the program criteria, during the last 12 months, 45 days prior to the update date of each month.
3. REWARDS
3.1 INTRODUCTION
Being part of this Program will allow you to enjoy numerous offers ("Offers") in addition to rewards. Details of these Offers will be sent in a timely manner in the Program Section.
3.2 OTHERS
The details and terms of each Offer, posted in the Program section, are valid for the period during which your effective tier is valid, unless otherwise specified in the Program section.
Please note that SHEIN VIP rewards cannot be used to purchase gift cards or applied to previous purchases.
Coupons are only applicable on the website where you are registered.
4. MORE DETAILS
4.1 APPROVAL
Once you are part of the loyalty program, you are deemed to have read and accepted the rules. SHEIN may, at its sole discretion, alter, limit or modify the rules, regulations, rewards, membership eligibility of SHEIN VIP, or any other feature of SHEIN VIP and/or may terminate the SHEIN VIP program at any time at its sole discretion, upon reasonable notice on the website and/or by email. You can consult the latest version of these regulations on this page. If you continue to use SHEIN membership rights after the terms of these rules have been changed, you are deemed to have accepted the revised rules. If you do not accept the revised rules, you must voluntarily stop enjoying the membership rewards agreed upon in the rules. Please check the website regularly to stay informed of updates.
4.2 TERMINATION AND/OR REMOVAL
You may cancel your membership at any time through your Account on the website or by contacting SHEIN Customer Service. It is your responsibility to check or review these Terms from time to time to stay informed of any changes.
Please note that canceling your membership means you will only be able to shop on shein.com as a guest, and all pending Points and Rewards remaining in that account will be forfeited.
4.3 LIMITATION OF LIABILITY
SHEIN may modify the terms of the program, including Rewards and Tiers, or suspend or terminate the program if this program cannot be executed as planned for any reason (including in the event of fraud or attempted fraud), which may result in loss of purchase and the cancellation of all rewards and privileges associated with the Program. Any abuse of the program, breach of any provision of the program, any misrepresentation or any action that harms the interests of SHEIN, fraud or attempted fraud, may result in the revocation of the member and will affect the member's eligibility for subsequent participation in the Program.
4.4 COMMUNICATIONS
In the event of modification, suspension or termination of the Terms and Rewards, SHEIN will notify you by mail, email and other channels regarding marketing with your permission, and will display all changes on this page. If you unsubscribe, you will not receive our message in time and will not receive any compensation in the event of modification or suspension of the SHEIN Program. Please note that SHEIN may continue to send you emails related to changes or information about your account and your SHEIN VIP membership.
SHEIN reserves the right to modify, update or terminate the SHEIN VIP membership standard at any time, which may involve changes to tier status and rewards. Ultimately, SHEIN has the final power of interpretation.
If you have any questions regarding SHEIN VIP, you may contact Customer Service.
Last Modified: 06/04/2020