Date: April 14, 2025
This policy describes the conditions applicable to bonus points ( "Bonus Points" , "SHEIN Points" or "Points" ) awarded by SHEIN (the "Seller" or "SHEIN" ), which may be earned or used by any non-commercial natural person (the "Customer" ) on the website https://de.shein.com or via the SHEIN application (the "Website" ).
By accepting the award of bonus points or their use, the Customer agrees to be unconditionally bound by these provisions and the SHEIN Terms and Conditions ("T&Cs"): . This policy may be modified at any time. However, in each case, the bonus terms in effect at the time the Customer receives the bonus points shall apply.
1. General
In general, points can be earned by purchasing products offered on the Website. They are stored in the "My Features" section.
Points are earned by placing orders or using the services offered on the Website. The award of points is at the Seller's discretion. They have a validity date, after which they can no longer be used.
To collect points, the Customer must create a customer account according to the procedure described in Article 3 of the T&Cs. The Customer cannot benefit from this points policy if their customer account has previously been terminated or suspended.
Points have no monetary value and cannot be refunded or credited.
Points can only be used to purchase the products offered on the Website for which they were collected.
2. Earning Bonus Points
There are several ways to collect bonus points:
(i) When shopping on the Website
Unless expressly stated otherwise, each US dollar (1) spent to purchase a product on the Website entitles the Customer to receive one (1) point, which means that each euro spent to purchase a product on the Website may also entitle the Customer to receive one (1) point, but this depends on the constant evolution of the exchange rate and the conversion of the figures (without decimals). Please note that the price of the product corresponds to the price indicated at the time of ordering (less any discounts or reductions). The purchase price does not include taxes, shipping costs and other costs related to the order.
Points are only awarded after confirmation of the purchase of the products in accordance with the General Terms and Conditions.
(ii) Registration confirmation
By creating a customer account linked to your email address, you can receive 100 points.
(iii) Leave a comment on the desired products
To earn points, your comment must meet the minimum text requirements and comply with the General Terms and Conditions regarding intellectual property rights and use of the Website.
The Customer can collect up to seventeen (17) points per product as follows:
- A single comment is worth five (5) points;
- A comment with a photo of the product being reviewed earns an additional ten (10) points (for a total of up to 15 points);
- A comment with information about the size of the product earns an additional 2 points (for a total of (seven) or seventeen (17) points).
To leave a comment, the Customer must log into their customer account, click on "My Orders", then click on the "Details" tab of the order containing the item they wish to comment on, and finally click on "Write a comment".
Details:
- The comment will not be visible until it has been approved by SHEIN. For more information on SHEIN's comment policy, see "Comment Policy" .
- The comment can be shared on Facebook once approved.
(iv) Participation in SHEIN activities
- Daily connection to the SHEIN application ( "Application" ) The Customer can collect points by connecting to the Application daily.
- Participation in the Check-In program . You collect points by participating in the Check-In program.
- Participation in other activities in the Application . The Customer may be asked to scan a SHEIN QR code, which allows them to participate in certain activities and collect points related to the respective promotions.
- Contests, sweepstakes and games . Participation in contests, sweepstakes or games on the Website allows the Customer to collect points. The Customer is invited to consult the specific conditions of each contest, sweepstake and game offered to find out how to receive points.
- SHEIN Live . Points can be earned randomly by following SHEIN Live. To collect points, Customers must log into their customer account and follow the live stream.
- Other events . SHEIN may offer other promotions, events or offers where the Customer can collect points. The number of points and the way they are collected will be specified for each promotion, event or offer. The Customer is invited to visit the Website regularly.
3. Validity period of the points.
Bonus points have different validity periods, which are indicated when the points are awarded. After the validity period has expired, the points can no longer be used and will be deleted.
4. Use of bonus points.
Points have no monetary value in themselves. They cannot be redeemed, taken back or awarded as credit. Points can only be used to reduce the amount of an order or the price of a product purchased on the Website (excluding shipping, insurance and other fees).
Please note that SHEIN points do not apply to certain products sold by third-party sellers. Specific information will be provided to you on the checkout page.
One hundred (100) bonus points are equivalent to one (1) US dollar, which means that one hundred (100) bonus points may correspond to more or less than one (1) euro, depending on the exchange rate and number conversion (no decimals). Bonus points can be redeemed at the time of purchase up to 70% of the total order amount (excluding shipping costs, insurance and other taxes).
The points used are deducted from the points account until they reach zero (0).
Some additional rules:
1. When using points, the points that expire first are used first;
2. Points cannot be redeemed, transferred or converted into other loyalty programs;
3. All benefits associated with the points are personal and cannot be redeemed, exchanged, inherited or transferred to another person, unless expressly authorized by SHEIN. Any assignment or transfer of points that violates these provisions may, at SHEIN's discretion, result in: (i) the deletion of the points concerned and/or (ii) the termination of the Customer's customer account.
5. Use of bonus points on other SHEIN sites.
Points can only be redeemed on the Website where they were collected (e.g., if bonus points were collected on shein.com, they can only be redeemed on that Website).
6. Consultation of bonus points.
The points balance can be viewed via the customer account in the "SHEIN/My Points" section under "My Assets".
The customer can only view the balance of awarded points on the SHEIN website where they are logged in. Any questions regarding points can be directed to the Customer Service Platform .
7. Daily Points Limit.
The number of points is limited to a maximum of 8,000 points per day across all activities.
The table below also indicates the maximum number of points that can be earned for each activity:
| Type | Daily Points Limit |
|---|---|
| Shopping | Up to 8,000 points every 24 hours |
| Comments | Up to 2,000 points every 24 hours |
| Connection | Up to 100 points per 24 hours |
| Screw | Up to 500 points every 24 hours |
| Surveys | Up to 200 points every 24 hours |
If the customer reaches this limit, they may continue to participate in the above activities, but will no longer earn points.
8. Stitch Adjustment.
SHEIN reserves the right, with or without prior notice, to correct errors and make necessary changes when points have been earned or credited by mistake or fraudulently.
SHEIN may also refuse the use of points, cancel any transaction in which unlawfully obtained points are used, or deduct points from a customer account if there is an error at the time of the order.
Please note that if the points balance is insufficient, a negative value will be displayed, which can be offset by earning more points. A negative points balance does not create or impose any requirements or obligations on you.
9. Cancellation, Return and Refund.
1. If an unpaid order is cancelled, all points used for your unpaid purchase will be credited back to your points account on your SHEIN user account.
2. In the case of a validly processed return (exercise of the right of withdrawal or non-conformity), your points account will be credited with the points used at the time of the order to reduce the purchase price, unless the points have already expired. In the case of a partial return, points will be refunded proportionally.
3. The points from the order that is cancelled or returned will be deducted from the points balance.
4. Please note that if your points balance does not have enough points, a negative value will appear, which can be offset by earning more points. A negative points balance does not constitute a condition or obligation for you.
10. Termination.
Subject to applicable laws, SHEIN reserves the right to discontinue this points system at any time and for any reason with reasonable prior notice.
If the customer's account is terminated, the accumulated points will be deleted and the customer will no longer be able to use them. The same applies if the termination is due to a violation of this Bonus Points Policy, the Terms and Conditions, or other SHEIN terms.
11 Bonus Points Restrictions and Exclusions.
11.1 Restrictions on Earning Bonus Points. Users who are on the "Blocklist" pursuant to Section 2.2.(6) of the GENERAL TERMS OF USE of the SHEIN MARKETPLACE may not be able to earn bonus points when:
(i) posting a comment on the ordered products or posting a review, as indicated in Section 2.1 (iii) of this policy.
Frequently Asked Questions.
- How can I earn points? You must log in to your customer account. For every purchase of products on the website, the customer can earn points. With some exceptions, there is one (1) bonus point for every US dollar spent, meaning there is also one (1) bonus point for every euro spent, subject to exchange rates and the conversion of figures (without decimals). Bonus points will only appear in the customer account once the purchase has been confirmed.
- How are the points earned? Points are only earned after the validation of the purchase of products in accordance with Article 3.3 of the Terms and Conditions. Bonus points will be credited to the customer account where applicable.
- Do the points expire? Yes. Bonus points have different validity periods, ranging from seven (7) days to three (3) months. This period is determined when the points are awarded. Once the validity period expires, the points can no longer be used and will be deleted.
- What is the value of the bonus points? One hundred (100) bonus points are equivalent to one (1) US dollar, meaning that one hundred (100) bonus points may be worth more or less than one (1) euro, depending on the exchange rate and figure conversion (without decimals). Bonus points can be used at the time of purchase for up to 70% of the total order amount (excluding shipping, insurance, and all other taxes).
- Can bonus points earned on the website or in the application be used on other websites associated with SHEIN? No. In addition, the points are independent and specific to each SHEIN website. The points earned on the website or in the application can only be used on the website or in the application where they were earned.
- How can I check my points balance? Your points balance can be viewed in your customer account. To view it, simply log in to your SHEIN account and click on "My Points" in the "My Assets" section.