1. ABOUT SHEIN VIP
1.1 INTRODUCTION
Welcome to SHEIN VIP ("our" Loyalty Program" or "Program")! SHEIN VIP is a rewards plan for our fans to redeem rewards, gain access to events and pop-ups, receive exclusive member promotions, and get the latest fashion news. Once you join our loyalty program, you can level up and earn rewards with every purchase you make. By becoming a member, you agree to be bound by these Terms and Conditions.
1.2 APPLICABILITY
The Program is available online at SHEIN.com for various country sites. Each account is enrolled in the Program once, regardless of the number of cardholders and authorized users. Every purchase is credited to your membership (including cross-site purchases), but level upgrades and downgrades are based on the rules of your registered website .
1.3 VALIDITY
A purchase is required to become a member. Eligible purchases are purchases of merchandise and gift cards through the SHEIN Wallet or other available payments on the SHEIN website during the qualification period, excluding the amount of refunds/rejection/cancellation of your orders and payment with SHEIN gift cards.
Due to exchange rate fluctuations, the order value may vary slightly. Thank you for your understanding.
1.4 MEMBERSHIP
There is no fee for SHEIN VIP. SHEIN VIP membership is limited to individuals and restricted to one account per person.
It is your identification representing you at legal age to participate in our program, and it is your responsibility to keep your membership, email, and contact information in your account up to date.
SHEIN reserves the right to disqualify members who have violated any of the Terms and Conditions. Any fraudulent activity or attempt to manipulate or misuse the Program will result in the account being removed from the Program without notice. If a membership is terminated, all outstanding coupons and pending rewards associated with the membership will be forfeited.
2. ABOUT TIERS
2.1 INTRODUCTION
SHEIN VIP consists of four statuses: Level S1, Level S2, Level S3 (available for purchased members), and Level S0 status (available for registered members).
2.2 CHANGES
Each tier is valid for 12 months from the day the SHEIN VIP member qualifies (excluding tier S1); thereafter, an identity check is required every month. Data updates usually take up to 24 hours. Please check your tier change after 24 hours.
Once you reach tier S1, you will receive lifetime status. Please note that the tier of your membership is based on the amount of eligible spending in the last 12 months, dating back 45 days prior to the monthly refresh date.
3. ABOUT REWARDS
3.1 INTRODUCTION
Membership in the Program may entitle you to various offers ("Offers") in addition to the rewards. The details of these Offers will be outlined from time to time on the Program's webpage.
3.2 OTHER
The details and conditions of all Offers, as set forth on the Program webpage, apply for the duration of your effective membership, unless otherwise stated on the Program webpage.
Please note that rewards from SHEIN VIP cannot be used to purchase gift cards or for previous purchases.
Coupons are only valid for your registered website.
4. MORE DETAILS
4.1 APPROVAL
Once you join our loyalty program, you are deemed to have read and agreed to be bound by the rules. SHEIN may, at its sole discretion, change, restrict, or modify the rules, regulations, rewards, benefits, membership eligibility, or other features of SHEIN VIP, and/or terminate SHEIN VIP at any time in its sole discretion by giving reasonable notice on the webpage and/or via email. You can refer to the latest version of this rule on this page. If you continue to use the SHEIN membership rights after changes to the terms of these rules, you will be deemed to have accepted the revised rules. If you do not accept the revised rules, you should voluntarily stop enjoying the membership rewards agreed upon in the rules. Please check the webpage regularly for updates.
4.2 TERMINATION AND/OR DELETION
You may terminate your membership at any time through your account on the webpage or by contacting SHEIN Customer Service. It is your responsibility to review these terms from time to time to stay informed of any changes.
Please note that terminating your membership means you can only shop through the guest checkout at shein.com, and all outstanding points and pending rewards remaining on this account will be forfeited.
4.3 LIMITATION OF LIABILITY
SHEIN may change the terms of the Program, including the rewards and tiers, or suspend or terminate the Program if this Program cannot be run as planned for any reason (including in case of fraud or attempted fraud), which may result in a loss of purchase and the cancellation of all rewards and benefits associated with the Program. Any misuse of the Program, failure to comply with any provision of the Program, misrepresentation, or actions detrimental to the interests of SHEIN, as well as fraud or attempted fraud, may result in the member being excluded from membership and impact the member's eligibility to continue participating in the Program.
4.4 COMMUNICATION
In the event of changes, suspensions, or terminations of terms and rewards, SHEIN will inform you with your consent via mail, email, and other marketing channels, and display all changes on this page. Unsubscribing will result in you not receiving our message in time and no compensation from SHEIN in the event of program modification or suspension. Please note that SHEIN may still send you emails such as changes or information about your account and SHEIN VIP membership.
SHEIN reserves the right to modify, update, or cancel the SHEIN VIP membership standard at any time, which may involve changes to tier status and rewards. SHEIN has the authority of final interpretation.
If you have any questions about SHEIN VIP, you can contact Customer Service.
Last updated: 01/08/2024