1. Right of Withdrawal
Between the 1st and 14th day after receipt, you may exercise your right of withdrawal in accordance with the conditions set out in Section 9 of the Terms and Conditions. These are reproduced below for ease of reference.
(1) General: A customer purchasing as a consumer from a commercial trader has the right to withdraw from their order, in whole or in part, without giving any reason, within fourteen (14) days after receiving the order (date of delivery or collection of the order, depending on the products and the option chosen by the customer). Where there are different delivery times for the same order, the aforementioned period begins on the day the customer or a third party designated by them, other than the carrier, takes physical possession of the last package of the order. Exceptions to the right of withdrawal are set out in subsection (2) below.
(2) Exceptions: Certain products are not subject to the right of withdrawal. This applies to products (i) that have been personalised for the customer, or (ii) that have been unsealed by the customer after delivery (cases where protective seals have been removed) and cannot be resold for reasons of hygiene or health protection. This concerns, for example, the following products:
- Lingerie and swimwear,
- Cosmetic products,
- Intimate products (e.g. razors, brushes (toothbrushes, body brushes, etc.)),
- Piercings and earrings without a clip fastening.
(3) Exercising the right: To comply with the withdrawal period, it is sufficient for the customer to send the notification of exercising this right (as explained below) before the expiry of the fourteen (14) day period after receipt of the ordered products. The customer may inform us of their decision to exercise this right in various ways:
- Via the customer account, by clicking on "My Orders" and then on "Return items".
- By an unequivocal statement notifying us of their decision to withdraw from this contract (e.g. by post to SHEIN; address: DC-1, Logistyczna 1A 55-080 kąty wrocławskie, Poland, by email to
[email protected], by telephone or via our customer service). The customer may use the model withdrawal form provided at the end of this section, but this is not mandatory. Upon receipt of a withdrawal notification via any of the methods described above, we will promptly confirm receipt of such withdrawal on a durable medium (e.g. by email).
(4) Return of products: If the customer uses this right of withdrawal, the products must be returned properly packaged and with all accessories and instruction manuals within fourteen (14) days of the notification of exercising the right of withdrawal. Please note the following:
- The customer must use the return label available in the customer account (by going to the "My Orders" section, clicking on "Return items" and selecting the products concerned by the return).
- The return label must be printed and affixed to the return package.
- The return package must be taken to the nearest drop-off point of the logistics company corresponding to the return label. The customer must send the return package to the address indicated on the return label.
- If the customer exercises the right of withdrawal by postal notification to the address given above (SHEIN, DC-1, Logistyczna 1A 55-080 kąty wrocławskie, Poland), the customer must return the product to the same address at their own expense.
- The customer bears the costs of returning the products.
- Please note that the package must not be sent back to the sender's address if this is not the same as the return address. Otherwise, the package will be lost.
(5) The returned products must not have been worn or used in any way, nor handled other than as necessary to establish the nature, characteristics and functioning of the products. For example, products may be tried on as would be permitted in a physical store, but they must not be worn or used for an extended period, and the label must not be removed. In this regard, the customer is informed that they are liable for any diminished value resulting from the returned products being damaged, soiled or incomplete, or generally in an unsaleable condition. In such a case, the refund may be reduced by an amount corresponding to the diminished value of that product.
(6) Consequences of withdrawal: The customer will be refunded all payments made, including the standard delivery costs. If the customer has expressly chosen a more expensive delivery method than the standard delivery offered by the seller, only the standard shipping costs will be refunded, unless otherwise stated. Please note that if only part of the order is withdrawn, the refund of delivery costs and additional costs corresponds to the amount of costs that would not have been charged to the customer if the said products had not been purchased.
(7) We will make the refund on behalf of the seller without undue delay, using the same means of payment that the customer used to pay for the order, and no later than within fourteen (14) days from the day we were informed of the customer's decision to withdraw from the contract. The customer is advised that the refund will be withheld until the products have been received or until the customer has provided proof of having returned the products, whichever event occurs first.
(8) Please note that the customer may also choose to receive a refund in the form of wallet credit. This credit may result in a refund of the remaining balance via the original payment method when placing a new order. However, a digital wallet credit granted by the operator in another way in accordance with the Terms and Conditions and not linked to a returned item cannot give rise to a cash payout.
(9) According to the T&Cs, wallet balance can only be redeemed on the website where the balance was granted (e.g., if the customer ordered a product on de.shein.com and subsequently returned it and chose a wallet credit, this credit can only be redeemed on de.shein.com).
Sample Withdrawal Form
To Infinite Styles Services Co., Ltd. (and, if sent by post, to SHEIN, DC-1, Logistyczna 1A 55-080 kąty wrocławskie, Poland) on behalf of [INSERT NAME OF SELLER]
I/we hereby withdraw from my/our contract for the purchase of the following goods:
Ordered on / received on:
Consumer's name:
Consumer's address:
Signature of the consumer(s) (only if notification is on paper):
Date:
2. SHEIN Return Policy
The return policy is a commercial policy that allows customers, under certain conditions and in accordance with the provisions set out below, to return items to which the right of withdrawal no longer applies in order to receive a refund.
Table of Contents
1. Within what period can I return items?
We accept most items in new condition, to which the statutory right of withdrawal no longer applies, under certain conditions within thirty (30) days of receipt .
2. Which items can I return?
![]() Non-returnable items:This product can be returned within the 14-day withdrawal period, but not within the extended commercial return period |
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• Bodysuits, lingerie, jewelry, beauty, underwear, event and party items, DIY products, pet supplies and accessories (does not apply to scarves, bags and mermaid blankets). • Cosmetics, once the seal has been broken. • Items marked as non-returnable. • Free items (depending on the condition of the item at the time of payment). • Personalized items. In addition, cancellation of orders for personalized items is not supported. |
Return conditions for returnable items:
![]() Wedding dresses, suits and other garments |
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| The items must be new, unworn, unwashed, undamaged and unaltered, and provided with the original tags and hygiene sticker (if applicable). |
![]() Human hair wigs |
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| The items must be new, unworn, unwashed, undamaged, unaltered and provided with the original tags. In particular, the items will be inspected for signs of washing, bleaching, cutting or other alterations or damage. |
![]() Shoes, bags and luggage |
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| The items must be new, unworn, unwashed and undamaged, and still have the original tags, boxes and all accessories (shoe fasteners, laces, dust bags, etc.). Shoes may only be tried on on a soft, clean surface. |
![]() Furniture |
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| The items must be new, unused and undamaged (including all accessories, instructions and parts supplied). |
![]() Mobile phones, laptops, projectors, tablets and other electronic items |
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| The items must be returned in their original, sealed and unactivated condition. Please delete all personal data from the product and include all instructions, accessories, and any "free" gifts that came with the product. If the product has missing parts upon return or is in an unsellable condition, we cannot provide you with a refund. If you would like to claim a manufacturer's warranty, we will gladly help you contact the manufacturer. |
![]() Other categories |
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| The items must be returned in absolutely as-new condition. |
![]() Bundled Products |
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| For bundled products, all items included in the set must be returned together. |
3. How can I return items?
1. Sign in to your SHEIN account.
2. Go to "My Orders" and find the order containing the item(s) you want to return.
3. Click the "(Combined) Return" button, select the item(s) you want to return, provide the reason and click "Next Step". Please note that some items cannot be returned as indicated above.
4. Select the "Return Method". Please note that due to restrictions from logistics service providers, certain return methods may not be available for certain items.
5. Select the "Refund Method" and click "Submit"
6. In certain cases, we reserve the right, at our sole discretion, to grant a refund for an item without requiring you to return the item.
NOTE:
● If you would like to return items from different orders, you can return them together. If the items you are returning meet the conditions for label merging, you can select all items in the COMBINED RETURN LIST. Remember to keep all items to be returned in one package.
● If you need to return an oversized or overweight item, or if you are returning items from a remote area, you may need to arrange the return shipment yourself. In such cases, you will need to cover the shipping costs upfront and keep the shipping receipt. Once you have returned the items and they have successfully passed our quality inspection, you can contact us for reimbursement of the shipping costs.
4. What are the return methods and return costs?
| Return method | Return documentation | Printer required | Return costs |
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GLS Drop-off in store | Return label | Yes | The return is free for your first return of one or more returnable items of each order within the voluntary return period, but is subject to the fair use policy (see our SHEIN Fair Use Return Policy).
For the second and any further returns of the same order, shipping costs of EUR 2.99 will be deducted from your refund for each return. |
DPD Drop-off in store | Return label | Yes |
DHL Drop-off in store | Return label | Yes |
| QR code | No |
Hermes Drop-off in store | Return label | Yes |
| QR code | No |
FedEx Pickup service | Return label | Yes |
| Self-return | Depends on your logistics provider | You must pay the return costs directly to your logistics provider, and we will not reimburse the costs. |
| Return method | Return documentation | Printer required | Return costs |
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Mondial Relay Drop-off in store | Return label | Yes | The cost of each return label is €4.50 and will be deducted from your refund. |
| Self-return | Depends on your logistics provider | You must pay the return shipping costs directly to your logistics provider, and we will not reimburse the costs. |
● Do not send the package directly to the sender address on your original package or to the address on our return label, as these are not the actual return addresses and may affect your refund.
● If you would like to use the original shipping packaging to return items, please remove or cover the shipping label on the outside of the packaging to avoid your return being accidentally sent back to you.
5. How do I modify a return request?
