· Free Trial Guide
1. Browse available free trial products and select the items you want (maximum 3 items per week). Then click " Free Trial ".
2. Choose your size, enter your address, and click submit. Please remember that your address must be in the same country as the website you are currently using. If the countries do not match, you will not be able to submit your application.
3. Go to " My Free Trial " to review your selection. The processing time is about 1 week.
4. Your order will be automatically issued and shipped once your free trial application is approved. Once you receive the item, you can click the " Create Report " button in the order list to upload the review.
5. You can review your rating on the " My Report " page. You will also have another chance to rewrite the report if the first review does not meet the requirements.
· Introduction to "Free Try-On"
1: General Introduction
1.1 Free Try-On
SHEIN customers have the opportunity to test clothing and share their experience with other customers. SHEIN members also receive a free item in exchange for writing a positive review about how they like the item, how they style it, etc. This helps our other customers know what to expect when ordering our items. Hopefully, this leads to a successful purchase for everyone.
1.2 Trial Report
If you are selected to participate in the free try-on, you should submit a review of the item. The trial report helps other customers learn more about the quality of the item. A great trial report includes an overview of the material, quality, as well as photos with a detailed description. All reports approved by us will be marked as "Quality Reports" and rewarded with points.
2: The Entire Process
1. Click "Free Trial" to select a free product. The status will be shown as "Under Review" under "My Application".
2. After each application has been reviewed, the winners will be announced on the homepage of the free item.
3. If you did not win, your product status will be displayed under "Review Failed".
4. If you have won, your product status will be shown as "Review Passed", and the product sample will be sent to the address you provided.
5. After receiving the product sample, you have 10 days to submit a report.
6. Please observe all rules regarding creating and publishing comments.
7. We will review your submission to ensure it meets our criteria.
8. If your submission does not meet our criteria or cannot be uploaded, you may try to upload it again.
Please note that your text, images, and videos will be used on our product review page after your review is approved. Your username and other personal information will not be visible.
2.1 Application Process
You still have the opportunity to try more items this week! To select the products, click "Try-On", enter your address and size, and submit the application.
2.2 Trial Report
Submit application for free try-on - Try on the item - Take photos - Upload photos - Create review about the item - Submit report - Report is reviewed - If the first attempt fails, there is a second chance
3: Applicant Qualifications
All users who are not on the blacklist may participate.
Try-on opportunities per account: 3 times per week
4: Reward Rules - Bonus Points
If the report does not pass our review, no points will be awarded.
If the report passes, 20 points will be awarded.
If the report passes and is rated as a "Quality Report", 100 points will be credited.
5: User Conduct
5.1 After a successful application for the trial item, the system automatically generates a €0 order and ships it. Before signing up for the trial, make sure the size, address, and other details are correct. In the event of item loss, we will not resend the free item. The user bears responsibility for lost items.
5.2 Please submit your report within 10 days of receiving the item. A full-body photo and two detail photos of the item are ideal for reviews. Complete reviews and images are important; otherwise, we will no longer be able to consider you for further free products and trials. In the event that you have not received your product within 30 days, please contact SHEIN Customer Service.
5.3 It is prohibited to sign up for free try-ons multiple times using fake accounts in order to obtain more trial products. Users caught doing so will be immediately and permanently banned from SHEIN.
5.4 Reports whose users have used stolen photos, fake photos, or inappropriate photos will be removed and flagged. This is strictly prohibited and will result in exclusion from our free try-on program.
5.5 If the trial report is not approved, the user has another opportunity to submit a different report. Please ensure that you then submit the report again and correctly.
6: How Are the Testers Selected?
Our testers are selected through an automated system audit, which considers users' previous trials, purchase interests and their turnover, as well as reports and try-ons.
7: Quality Report Requirements
7.1 Content
A quality report contains the customer's opinions and describes the pros and cons of the received item. It should not only contain negative remarks about the item but also include some positive aspects.
7.2 Images
7.2.1 Please only post images that you have taken yourself. Do not use photos from websites or other customers, as this is prohibited. Be sure to capture the details of the product while wearing it. We like photos that showcase our products positively.
7.2.2 We recommend posting 4 photos with clear focus and details of the item. We recommend styling the photos as follows:
1. A full-body view.
2. Close-up shots of the items.
3. How to style and combine the item, or what you like best about it.
7.2.3 Please make sure that the images are in the correct size and format.
7.2.4 Text: Be precise and concise. Mention the pros and cons of the item as well as any important information you would want to know when buying this item.
7.3 Recommendations or Suggestions
Don't hesitate to be honest with your opinion. The goal of this free try-on is to let customers know what kind of product you get at SHEIN. Your positive feedback helps other customers, and your negative feedback helps improve the SHEIN company.
8: System Notification
You will receive notifications via: email, app, or push.
When you are selected for the reports
Reminder to upload reports
Notification of results
9: Listed Exceptions
9.1 Unfortunately, the trial product is out of stock. This is due to size and inventory issues with our suppliers. To receive a replacement item for your trial report, please contact SHEIN Customer Service
9.2 If at any time during your trial period there is a quality issue, design defect, shipping issue, or any other problem with a trial item, you are obligated to notify us as soon as possible. Please share your feedback with us, as well as any defects and issues with the product, and send them to SHEIN Customer Service
9.3 For shipping questions, please contact SHEIN Customer Service
9.4 For any issues, please send feedback to SHEIN Customer Service
10: About Tariffs
If you have applied for free samples and these samples are seized by customs or subject to a tariff, users are responsible for customs clearance and paying the tariff themselves.
· Q&A
1. Q: Do I have to pay shipping costs?
A: Shipping costs are fully covered by us. The only thing we expect is your report within 10 days of receiving the item.
2. Q: I applied for the same items for a free trial with different accounts and was selected on both accounts. Can I receive multiple items?
A: No, members cannot receive multiple identical items for free trial. Creating multiple accounts for free trial items violates our terms. Anyone caught doing so will be banned from the free trial program.
3. Q: Can I keep the free item after submitting my review?
A: Yes, of course! If you have been successfully selected to receive our free item, you get to keep it once you have submitted a successful trial report.
4. Q: Will the list of winners be announced?
A: Yes, we will announce the list of winners in the "Free Trial Center" category of the website.
5. Q: What should I do if the size or address of the trial order is incorrect?
A: Once the order has been generated, we cannot change the size or address of the free trial item. These products are processed and shipped quickly. Please make sure the size and address information is correct before ordering.
6. Q: I applied and was selected to receive a free trial item; but I feel that the item is not my style and doesn't suit me, can I switch to another item?
A: Unfortunately, the free trial item cannot be changed once you have signed up and been selected to receive it. Otherwise, please feel free to ask a friend or family member to help you write your review.
7. Q: What should I do if the trial report cannot be uploaded?
If you cannot upload the trial report, check whether the entered link is correct - it should lead to the trial item. The image size must be at least 500*680px. If you still cannot upload it, please send the review, images, and a screenshot of the error page to our SHEIN Customer Service. We will review it and help as soon as possible.
8. Q: Is it possible to change or cancel the selection after applying for a trial product or to apply for another one?
A: No, once you have applied for a sample, you can no longer cancel it or select something else.
9. Q: I have applied many times, why haven't I won? How can I increase my chances of winning?
A: Hello, the winners of the free trial are randomly selected by our system, which takes into account the various credit records of your SHEIN account and the history of trial integrity, etc. It also has to do with the number of winners per week, which is limited. However, please don't be discouraged - you can apply again next week! We wish you good luck!
10. Q: Which users can apply for the trial?
A: Hello, as long as your account is not blacklisted, you can apply for the free trial. You can apply for 3 products every week.
11. Q: It's been a week since I applied, and I haven't heard anything. How long does it take?
A: Hello, you can log in to the Free Trial Center on the second Tuesday after applying for the free trial to check the status of the trial application. If you have been successfully selected as a winner, you will also receive our email and app push notifications.
12. Q: When I click on the trial application, there is an option that allows me to change my country, but my country is not shown.
A: Hello, it may be that the website you are visiting does not support the corresponding shipping country. Please first try switching to the corresponding country page.
13. Q: If my review is not approved, do I have to return the package?
A: Hello, you can keep the product, but this will affect your eligibility for the next free trial and your chances of being selected again.
14. Q: What happens if I do not pay the customs fee?
A: Hello, we have stipulated in the rules that the user is responsible for customs clearance and payment of the required fees if the free trial product is seized by customs or customs duties are levied. If you are not willing to pay customs fees, this may affect your eligibility for the next free trial.
15. Q: I cannot find the entry to upload the report. Can you tell me where it is?
A: Hello, you need to log in to the Personal Center first. After logging in, go to the Free Trial Center, find the approved products on the "My Applications" tab, and click the "Upload Report" button below.
16. Q: What are the consequences if no report is sent 10 days after receiving the package?
A: Hello, if you cannot upload the report within 10 days of receiving the package, please contact us in time to extend the deadline for you. Otherwise, this will affect your eligibility for the next free trial.
· Contact
For questions or complaints, please contact us at SHEIN Customer Service. We will respond within one business day