1. What is my Wallet?
It is a virtual wallet linked to your SHEIN user account, where you can store and access your (1) Wallet Balance and (2) Promotional Balance.
Wallet Balance may be provided to you when you return items purchased on the website or app in accordance with our return policy and choose to receive credit instead of a refund to your original payment method. This balance is withdrawable.
Promotional Balance may be provided to you when you participate in promotions on the website or app, such as in-app games and the check-in program, and earn promotional balance under the terms of such promotions. Promotional Balance has an expiration date. Please use it before the expiration date. Once the balance expires, it cannot be recovered. Withdrawal of Promotional Balance is not supported.
2. Where can I check my balance?
You can check your Wallet Balance by logging into your account on the SHEIN app or the SHEIN website. In the SHEIN app, go to "Me" > " Wallet " or on SHEIN.com go to "My Assets" > "My Wallet".
3. How do I use my Wallet?
You can view your balance at checkout and use it for your purchase. You can only use your SHEIN balance for a purchase on SHEIN, subject to the terms and conditions. This does not apply to the purchase of SHEIN CLUB or SHEIN Saver memberships.
Please note that your balance will not be displayed on the checkout page if the currency you are paying for your order differs from the currency of your Wallet balance. However, you can check your balance after the purchase.
Wallet Balance and Promotional Balance cannot be used to purchase Marketplace products, which are marked with a Marketplace icon on the product page.
4. Can I pay with my balance even if I have already used bonus points and/or a coupon code?
Yes! You can use your Wallet Balance together with a coupon and bonus points.
5. How do I withdraw money from my Wallet?
Simply click on the WITHDRAW WALLET BALANCE button, enter the desired amount and confirm by clicking SUBMIT. The amount will be refunded to the PayPal account or credit card from which the original payment was made.
Please note that Promotional Balance cannot be withdrawn.
6. How long does it take for the balance withdrawn from the Wallet to appear in my account?
Normally it takes 1 to 5 business days for the money to appear in your PayPal account, or 7 to 14 business days for the money to be credited to your credit card.
Please note that the money will be refunded to the original account used for payment, whether it is a PayPal account or a credit card.
7. Can I have the Wallet Balance paid out to a different card?
The Wallet Balance cannot be paid out to a different card. The balance will be refunded to the PayPal account or credit card from which the original payment was made.
8. Can I transfer my Wallet Balance to another SHEIN account?
Unfortunately, it is not possible to transfer balance or Promotional Balance from one SHEIN account to another.
If you would like to withdraw your Wallet Balance, you can use the WITHDRAW BALANCE feature. The balance will be refunded to the PayPal account or credit card from which the original payment was made. Please note that Promotional Balance cannot be withdrawn.
9. Why can't I withdraw my balance?
Please make sure that the amount you entered for withdrawal does not exceed the amount of your balance.
10. I never used my balance, why is my Wallet empty?
If you paid with your balance and placed an unpaid order, the balance will remain with the unpaid order.
To restore the balance, simply cancel the order by clicking the "Cancel" button under "My Orders", and the balance will be credited back to you.